--- description: Tudo sobre LiveChat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.pt/software/62194/livechat Page: 1 / 70\ Seguinte: [Next page](https://www.capterra.pt/software/62194/livechat?page=2) > Software de bate-papo ao vivo e Help desk para negócios por 26.000 empresas. Experimente o LiveChat e transforme a equipe em rockstars de atendimento ao cliente\! > > Verdict: Rated **4.6/5** by 1725 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa LiveChat? O LiveChat é usado por empresas de todo o mundo e de todos os setores. Startups, pequenas e médias empresas confiam no LiveChat nas tarefas cotidianas de atendimento ao cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 1725 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Text - **Location**: Boston, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 203 more ## Recursos - Acesso para Celular - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados visual - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Conversação inteligente - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de caixa de entrada - Gestão de call centers - Gestão de contas - Gestão de experiência do cliente - Gestão de filas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico do cliente - Imagem de marca personalizável - Incorporação - Modelos personalizáveis - Painel de atividades - Participação do cliente - Portal do cliente - Priorização - Qualificação de leads - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Seguimento/Análise de uso - Segurança de dados - Task Automation - Third-Party Integrations - Visualização de dados - Vários idiomas ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software CRM Online](https://www.capterra.pt/directory/30072/online-crm/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3444 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24127 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4081 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 de fevereiro de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Desvantagens**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 de março de 2026* | Construção | Recommendation rating: 10.0/10 > > **Vantagens**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Desvantagens**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17 de abril de 2026* | Artes e artesanato | Recommendation rating: 8.0/10 > > **Vantagens**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Desvantagens**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15 de maio de 2026* | Logística e cadeia de fornecimento | Recommendation rating: 5.0/10 > > **Vantagens**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Desvantagens**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "Live Chat Feed Back" — 5.0/5 > **Pritijeet** | *5 de junho de 2026* | Varejistas | Recommendation rating: 8.0/10 > > **Vantagens**: Customer Support was exceelent \& LC portal functionalities are really good and easy for us to manage the customers. > > **Desvantagens**: I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. > > LC portal functionalities are really good and easy for us to manage the customer, however billing payment \& annual renewal are challenging for us. ----- Page: 1 / 70\ Seguinte: [Next page](https://www.capterra.pt/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data