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Sobre Salesforce Sales Cloud

Diga olá à plataforma de gestão do relacionamento com o cliente (CRM) número 1 do mundo. Gerencie todas as etapas do relacionamento com os clientes nos departamentos.

Saiba mais sobre o Salesforce Sales Cloud

Exibindo 16 393 avaliações

Isabel V.
Agent in Brasil
Serviços financeiros, 501-1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Muito fácil e completo

4 semana passada New

Comentários: Uso todos os dias no trabalho. Há várias funcionalidades que me ajudam a otimizar minhas atividades

Vantagens:

Usar todo dia é muito simples e atende todas as minhas necessidades

Desvantagens:

As vezes demora para abrir. Outra dificuldade são alguns campos que travam mm quando preenchidos corretamente.

Ricardo antonio D.
Gerente de Negócios in Brasil
Telecomunicações, 10 000+ funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Excelente ferramenta

5 há 2 semanas New

Comentários: Excelente ferramenta para quem procura agilidade e praticidade nas informações que procura do seu cliente

Vantagens:

Excelente ferramenta para quem procura agilidade e praticidade nas informações que procura do seu cliente

Desvantagens:

A não autonomia de edição e atualização de alguns dados do cliente, como telefone e e-mail

Karina R.
kw in Brasil
Artes e artesanato, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

muito bom

5 há 12 meses

Comentários: gostei muito

Vantagens:

Gostei de tudo.Muito eficente, tudo aprovado

Desvantagens:

Não achei nada ruim,pois o software é muito bom, e tem um custo bom

Ana A.
Operations Manager in Portugal
Filantropia, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ferrari dos CRMs

5 há 4 semanas New

Comentários: Boa

Vantagens:

Agrega todas as vertentes da organização num só sitio permite análises complexas e cruzamento de várias variáveis

Desvantagens:

Dependência de developer para muitas customizações Layout de customização pouco apelativo

Avaliador Verificado
Comercial in Portugal
Usuário do LinkedIn Verificado
Serviços financeiros, 51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Recomendo

4 há 7 meses

Comentários: Com o Salesforce consigo acompanhar toda a ficha do cliente e evolução

Vantagens:

Neste Software conseguimos reunir toda a informação necessária sobre os nossos clientes e fazer o acompanhamento

Desvantagens:

Não tenho nada acrescentar para a minha função tem toda a informação reunida. é uma otima ferramenta.

Wagner W.
Assessor de Invetimentos in Brasil
Banco de investimento, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Salesforce Distante das Vendas , Distante da Força

2 há 2 semanas New

Comentários: uso o mínimo necessário, não é muito prático e é muito desorganizado, outros programas como o pipedrive são mais simples de manusear

Vantagens:

Gráficos, visual e filtros ajudam na apuração da performance

Desvantagens:

Performance, trava muito , toma tempo, prejudica a evolução dos trabalhos

Flávio D.
Gestor de Pós-Vendas in Brasil
Automotivo, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Sales force é bom, porém...

5 há 2 anos

Comentários: De forma geral, é muito bom porém o fatos dos relatórios serem escondidos dificultam bastante, porém é fato que é uma das melhores plataformas para gestão de leads, tanto para os administradores da plataforma, quanto para os usuarios que utilizam o front da plataforma e recepção dos leads.

Vantagens:

Utilizamos a plataforma para fazer a gestão de leads de acordo com as normas da plataforma em conjunto com a montadora FIAT.

Desvantagens:

O fato dos relatórios serem meio escondidos e as vezes os filtros são dificeis de serem compreendidos e implementados.

Rafael F.
Rafael F.
Assessor de Investimentos in Brasil
Usuário do LinkedIn Verificado
Gestão de investimentos, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

É um otimo produto

5 há 2 semanas New

Comentários: Gosto muito do produto

Vantagens:

Vem me ajudando a organizar minhas tarefas.

Desvantagens:

Ele as vezes trava, e preciso reiniciar para voltar.

Avaliador Verificado
Diretora de Marketing in Brasil
Usuário do LinkedIn Verificado
Serviços meio ambientais, 11-50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Plataforma diferenciada

4 há 2 anos

Vantagens:

A grande variedade de recursos na plataforma a torna diferenciada. A automatização facilita nas análise e no CRM no dia a dia.

Desvantagens:

O preço ainda não é acessível a públicos variados.

Huw W.
Huw W.
Account Manager in Irlanda
Usuário do LinkedIn Verificado
Hardware, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Salesforce CRM Review - Daily user

5 há 2 anos

Comentários: My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Vantagens:

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications. -Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity. -A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation. -Great search feature that allows for search across the entire CRM database.

Desvantagens:

-Due to its high functionality and range of options it can be overbearing to use at times. -Requires internet connection which means there is occasional latency and is not accessible at all times. -Visually, it's not the most appealing tool that I've ever used. -Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Eric r B.
Eric r B.
Chief Product Officer in EUA
Usuário do LinkedIn Verificado
Software, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Salesforce is the best CRM if money is no issue and you customize it to your needs

5 há 7 meses

Comentários: SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.

Vantagens:

SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.

Desvantagens:

The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.

Gaurav K.
Project Manager in Índia
Alimentação e bebidas, 10 000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great product but bad execution and implementation from implementation partner

5 há 2 meses New

Comentários: Overall we had an average experience, though It helped in managing our sales and account well but did dent our budget a little with lengthy implementation and sheer incapability of implementation partner

Vantagens:

Sales management features are good good tracing and notifications account management geolocation integration Integration with SAP User Community Easy to Use APIs

Desvantagens:

Customer Service third party vendor implementation Overall Cost Switching cost Salesforce ecosystem has to be there to get better insights Customer reports , except Einstein

Sal T.
Consultant in EUA
Produção audivisual
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Salesforce: Helps Improve Internal Communications/External Customer X

3,5 há 5 anos

Vantagens:

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Desvantagens:

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Avaliador Verificado
Marketing in Espanha
Usuário do LinkedIn Verificado
E-Learning, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Un CRM completo pero muy complejo

5 há 4 meses

Comentários: Es un CRM que puede hacer casi cualquier cosa, pero que requiere de un equipo de desarrolladores para poder alcanzar su máximo nivel. Además, el soporte no es muy bueno, y en ocasiones, ofrece respuestas vanas y que no aplican a lo que se pregunta.

Vantagens:

El CRM por excelencia. Es innegable que como software para el seguimiento de ventas es el más potente. Además permite hacer casi cualquier cosa y es 100% customizable a la necesidad de cualquier empresa sea cual sea su modelo de negocio.

Desvantagens:

Pero uno de los mayores inconvenientes de este software es su complejidad. Es necesario un buen equipo de desarrollo no solo para ponerlo en marcha, si no, para continuar sacándole partido a largo plazo.

Utkarsh S.
Utkarsh S.
Software Developer in Índia
Usuário do LinkedIn Verificado
Software, 10 000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One shot solution for Business to maintain Sales and Leads

5 há 2 meses

Comentários: Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way.
Lightning Components are developed which can display and capture the data from the user which is great .
Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Vantagens:

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included . There are out of the box functionality which helps the business with multiple automation tools etc. There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically. We can build lightning components which can be used as a User Interface by the client to add the details and interested area. Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead . Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients . Overall its a great package provided by Salesforce to large business to make things easy for them.

Desvantagens:

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology . They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load . The mobile experience on Tabs is not that great and can be improved.

Emily S.
Emily S.
Sales Operations Manager in EUA
Usuário do LinkedIn Verificado
Recursos Humanos, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Forever a Love Hate Relationship as an SFDC Admin

4 há 3 meses

Comentários: If you are a brand new Salesforce customer, regardless of your company size, MAKE SURE YOU RESEARCH AND HIRE A SOLID AND TRUSTWORTHY TEAM TO SETUP YOUR INSTANCE out-of-the-box and that THEY DOCUMENT DOCUMENT DOCUMENT everything they've done within SFDC. Also, PICK YOUR ADMINS, POWER-USERS, AND DEVELOPERS CAREFULLY AND MINDFULLY! Do NOT let inexperienced/basic users have admin rights.
SFDC is SOOOOOOOO easy to mess all the way up if you're not careful and will end up costing your company way more money and time to fix and typically, as I have seen personally too many times, [SENSITIVE CONTENT]'s will just blame the tool itself and fire their SFDC resources assuming it's their fault the platform doesn't meet needs and even just cancel the contract. Then they're left scrambling to meet even basic business needs while putting their large goals in an unattainable/unachievable position. Never trust a [SENSITIVE CONTENT] to know anything about or be reliable sources for what is done in and with SFDC.

Vantagens:

I LOVE Lightning as a whole, and I personally believe it was Salesforce's best huge update/release since I first started using the platform in 2011. My favorite Lightning feature is Lightning App Builder for its non-code-based UI and its simplified yet vast customization capabilities. I also f*ing love AppExchange, Trailhead, and the seemingly endless list of available integrations.

Desvantagens:

I'm sorry (but not sorry) to say, I HATE how very very little SFDC has improved their incumbent reporting and dashboard functionalities and UI. It's been one of the primary areas of SFDC, as an admin, I use the absolute most yet I always find myself having to resort to external reporting/data analysis tools (shout out to my Ride-or-Die, Excel!) to accomplish all of the data analysis and reporting needed in my role. Einstein Analytics (formerly Wave Analytics) is a godsend but costs a little too much ON TOP OF the already exorbitant price we pay just for base licenses.

Greg P.
Greg P.
Marketing and Network Administrator in EUA
Usuário do LinkedIn Verificado
Construção, 11-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Salesforce is expensive, powerful, confusing, but awesome

5 há 2 meses New

Vantagens:

What I like about Salesforce is how flexible it is. You can customize/create just about anything you can imagine in Salesforce.

Desvantagens:

There is a very steep learning curve as a new administrator. If you don't understand relational databases and object-based programming you're in trouble.

Tarek B.
Tarek B.
CEO in Canadá
Usuário do LinkedIn Verificado
Consultoria de gestão, 11-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

SalesForce : Gives power to boost Sales

4 há 2 meses New

Comentários: I liked using SalesForce in the workplace, where it helped alot bringing together the end customers and the companies (Clients and merchants/providers), playing a key role in streamlining the value chain and making technology add a tremendous value to businesses, and to clients.

Vantagens:

What attracted me and improved our experience with SalesForce is that this tool engages sales marketing and technical teams in a very smart and intuitive way. SalesForce not only eases up the process, but it also helps every team member or stakeholder to grow their sales and tech skills through using SalesForce over time.

Desvantagens:

What we did like least in SalesForce is that configuration and implementation require advanced knowledge of the software, other than that, the fact of paying for add-ons on the top of the license makes it quite expensive.

Ryan S.
Marketing in EUA
Maquinário, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Big Name Big Deal

3 semana passada New

Comentários: I once was a raving salesforce fan. That ship sailed. I am no longer much of a fan. The product has gotten too complicated for smaller business units. They don't need all the features. They don't need the price. The monthly cost is one thing. The set up and integration costs are huge. Can't bring myself to spend the money for that when other options are more than viable and more than competitively priced.

Vantagens:

I've been a salesforce administrator 3 times. At one of the companies we integrated nearly everything into salesforce. The joke was the janitor couldn't take out the trash without a salesforce entry. It does some things well. But, over the years it has become too bloated. Small companies just don't need all the functionality and costs.

Desvantagens:

The cost has gotten too high. There are competitors on the market that do it very well for a lot less. Programming used to be pretty easy. That has gotten more difficult over the years. To the point where I am no longer a fan. I am a firm believer in CRM. I built my first CRM from scratch in 1988. There was no shrink wrap back then. But the program has gotten bloated and suffers from mission creep.

Avaliador Verificado
Manager Customer Success in EUA
Usuário do LinkedIn Verificado
Software, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Be sure you set it up for growth

4 há 3 semanas New

Comentários: It's hard to compete with the features available with SF Sales cloud, there is a lot available. Overall it's a bit overwhelming but there is a free educational site you can take advantage of. I don't have enough extensive experience in other similar programs to provide an adequate contrast for you, I can simply recommend you learn all you can do you know how you want things to work and what the features are, the obtain implementation assistance so that you're set up for success. Also please enable your staff as it can be overwhelming with all the features and permissions, etc.

Vantagens:

Easy integration with DocuSign and Outlook. Easy to log interactions. You can pull so many custom reports, and control permissions of who may see and edit them. Permission structure is pretty granular, which I know many orgs prefer. The dashboard is nice we should have used it more. You can control stages and what is triggered/required at each level of the sales process. Lightening is better than the old version, trust. There's a ton of features I could cover but those are the ones that stand out most. The chatter is handy and you can tag other users to see/attend what is needed nearly anywhere in the process.

Desvantagens:

Most likely due to our initial implementation, pulling reports is sooooo tedious. Salesforce sales cloud doesn't seem to work well for dual product verticals with shared customers. I wish they would have just set up a separate implementation for the second vertical because sharing contacts, division of account ownership, etc got very messy not to mention trying to pull reports. I recommend you have SF Architect help who knows the system inside out! The plugin for Outlook was a bit glitchy sometimes.

Kiodashio W.
Designer in EUA
Design, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Outstanding tool for managing Sales

5 há 2 meses New

Comentários: My experience has been great with Salesforce but then again I love managing & having access to details. I will definitely recommend this if you have a business with a sizable sales team opposed to a small startup business with a very small team. However it depends on your desire for complex data management. If you're seeking to manage details; this is for you and it's actually great doing so too.

Vantagens:

absolutely love Salesforce, visually it has a clean look.  I would have to say that its one of the top CRM’s out there. It's extremely integratable, customizable, and great for tracking sales and managing your leads. This is great for your business giving all users easy access to key information while at the same time you can easily see all of your client’s activity.

Desvantagens:

It can be difficult to make changes down the road as your business evolves and changes. Unfortunately the changes can be rather time consuming. Unfortunately sometimes the load times could lag.

Kara F.
Business Development Officer in EUA
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Near Flawless Software

5 há 4 meses

Comentários: I love this product and what it offers to your sales team and your venue for tracking (current and future) business. I love the salesforce team I worked with to set this product up; from start to finish, they were by my side (and my teams side) to ensure it rolled out as seamless as possible. I love how inclusive the product is of the sales, services and inventory process; everything lives in the database. Moreover, because it is cloud based, you can utilize the software from an ipad while conducting a site visit or working from home and you dont have to worry about backing up the data. Gone are the days of paper files because you can store literally everything (past, present and future) for a particular group/ client/ program within their account. Outside of a few spin off components that need updating, I absolutely love this product!

Vantagens:

I recently transitioned out of venues and over to the vendor side of things. However, while in venues (90% of my career) I participated in the implementation of salesforces' product delphi.fdc (latest version) in my last two positions (Director of Events at a country club 2016-2018 and Sales Manager at a Boutique Hotel 2018-2020). While at the Country Club, I completed extensive research reviewing SalesForce against several other standard industry event softwares. SalesForce is the most streamlined and inclusive option available. As a vendor, there are numerous tools that would not apply to my current position however if I was still working in venues, I would be pushing for the delphi.fdc as the best option to prepare teams for their current workload and any curve balls the future may throw their way.

Desvantagens:

However, there are some spin off components to the software that may still need some work such as meeting matrix. The set up process is lengthy and requires a lot of back log work to ensure old data that is moved over is clean and new habits are in place for your team to ensure the new system remains clean.

Christopher A.
Design Head in Índia
Design, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

The Best Tool for Converting Leads to Long Term Clients

5 há 5 meses

Comentários: In terms of lead, contact, and opportunity management, Salesforce is the benchmark. It's fun to play and works with pretty about everything. Their mobile app still has some flaws, but the call-to-logged-activity feature is rather useful. Of course, you get out of something like this what you put into it, so it's only as good as your team's willingness to use it correctly and successfully. It's highly configurable - to the point of becoming unusable - so you can tweak it to your liking. It's difficult at first, especially for newcomers to handling this type of programme, but with daily management and training, you'll find Salesforce to be really beneficial not only for the business, but also for the personal skill set that I've developed through the years of using it.

Vantagens:

This will keep track of anything you put into it with precision. Do you require a new field? Make it, track it, include it into reports, whatever you want to do with it. Whatever you require, such as logged calls, activities, contracts, and documents, is readily constructed in and can interface with nearly everything in a plain form, including custom fields. Its widespread use aids not only integration but also sales team and senior leadership comprehension. Nearly everyone is familiar with Salesforce, including what it is and what it does, as well as how to interpret many of its reports. It's simple to obtain buy-in, put together a team to manage it, and get sales and operations teams to understand and implement it. -Integration is comprehensive and deep. - Enables you to make incredibly detailed reports in order to keep track of activity and history. It can be used by management to keep track of team progress and activities. - A custom dashboard that enables for the loading of frequently used tabs into a "bookmarks bar" for faster navigation. - A superb search feature that allows you to search the entire CRM database. -It can be integrated with mail domains to provide real-time updates to emails. -Customer service is aided by ticketing approach.

Desvantagens:

Except for the initial setup time required to effectively manage the system in place and set up the right job management for each corresponding area, there may be little to hate about this software.

Daihrii A.
Freelance Service in Índia
Usuário do LinkedIn Verificado
Design gráfico, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

The No.1 CRM tool for your successful business

5 há 5 meses

Comentários: Salesforce is appropriate for bigger associations that have a huge outreach group, or enormous client confronting unit. In the event that you require a lot of client touchpoints, your association can profit from the intricacies of programming like Salesforce. It deals with the multifaceted subtleties of clients to construct enduring connections and close arrangements. You can undoubtedly see the entirety of the action with customers if your group is working effectively contributing the information. It is less suitable for new businesses or solopreneurs since it tends to be tedious to deal with the entirety of the information input needed to give you great yield and make the instrument helpful and significant. Having a group and dealing with the information together is the thing that will have the effect of this apparatus helping or upsetting your prosperity. Support Rating: 8 A significant chunk of time must pass to get into contact with help if genuinely required and I frequently end up attempting to sort it out all alone rather than with online assets. On the off chance that they would knock up the degree of recordings and FAQs online to be more thorough, easy to use, or give nearby preparation whenever mentioned, it would be more valuable for my association.

Vantagens:

> Salesforce is so easy to use. The plan is so natural, next to no preparation is required before you're off running and receiving esteem in return. It's anything but an advanced Rolodex with all the data you should be fruitful. > The thorough detailing capacities make it simple to oversee groups and see where improvement can be carried out. Effectively perceive how every delegate is getting along creating drives, following up, and meeting objectives contrasted with the past. > Customization permits you to perceive what's essential to you, not what Salesforce believes is significant. Effectively oversee objectives, track progress, and oversee specialty units to see how your association is performing.

Desvantagens:

> With more prominent adaptability to alter, Salesforce can get overpowering. Setting aside the effort to set it up to really meet your particular necessities can get baffling, yet whenever it's done you'll be happy you invested the energy.

Robert P.
Salesforce Administrator in EUA
Instituições religiosas, 11-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Best CRM ever made!

5 há 7 meses

Comentários: Since transitioning to Salesforce Sales Cloud, we have been able to build and automate complex processes to reduce redundant tasks, mitigate error, and provide an exceptional customer experience for our constituents.

Vantagens:

Before using Salesforce's Sales Cloud, we used another CRM that was as deficient as it was clunky. Salescloud has literally revolutionized how we do business and manage our constituents. And the fact that you can customize and configure the system to work exactly as you need/want it for your specific use case is by far its greatest strength and the thing I love most about this software.

Desvantagens:

I wish the app-exchange was more vastly populated with solutions like Apple or Android. It can be somewhat challenging at times to find the right solution or app provider OTB, this forcing you to take the route of custom development or third party integrations.