Sobre HotSchedules
Ele permite transformar o processo de escala com a ferramenta de previsão, agendamento e comunicação mais usada pelo setor.
Like that customer service is quick to answer any questions.
When you text a contact, they have no idea who you are unless you tell them.
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Sean
Great for scheduling staff in the restaurant industry

Eldridge
Your Schedule On The Go!
Comentários: Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!
Vantagens:
I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!
Desvantagens:
I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.
Avaliador Verificado
Great tool to schedule your employees
Comentários: Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.
Vantagens:
I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.
Desvantagens:
Constantly changing the format. Right after I'm used to one they changing it again.
Darla
hotschedules review
Comentários: It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.
Vantagens:
Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.
Desvantagens:
No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.
Resposta do Fourth
há 6 anos
Hi Darla! Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling! https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates- https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler If you are still having issues, please contact customer care for assistance! https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-
Jeffrey
Good product
Comentários: no issues.
Vantagens:
We used this for scheduling for a 6-story, 24hr restaurant/bar concept 1 block off of the main tourist area of downtown Nashville. It worked well in pretty much all areas of concern.
Desvantagens:
We did not run into any issues of note with this software.
ZoeMae
HotSchedules Review
Comentários: overall hot schedules has been extremely effective in my experience with it and i highly recommend it
Vantagens:
hot schedules is used by all restaurant jobs i have had and is extremely easy to use and navigate. switching shifts or putting in for time off is very easy, and messages can be sent to management directly from the app which is extremely helpful!
Desvantagens:
while the messaging is extremely helpful it sometimes will not send notifications when one is received, however you can find alternate contact info within the app so they can still be contacted outside of the app if necessary!
Jack
Powerful
Comentários: I miss using it in many respects, it feels very HR orientated which I enjoyed - I don't miss the slow and clunky loading and saving of data though.
Vantagens:
A lot of really useful templates in terms of recording personnel records, plus a lot of really powerful automation ie. sick pay and holiday calculation - employee checklists etc - The payroll integration was excellent also.
Desvantagens:
unfortunately we found it to be very slow and glitchy, often having to refresh the webpage, or being unable to load properly.
John
My Review Of HotSchedules
Comentários: It's been a very pleasant experience. Ease of use contributes to most of that.
Vantagens:
Being able to see when you work, the ability to request time off, the ability to message coworkers/managers, switching shifts with someone else is awesome to me too. It's a very simplistic layout too, very easy to navigate the website/app.
Desvantagens:
I wish that the app didn't have a paywall behind it. That's the only complaint I have.
Resposta do Fourth
há 3 meses
Thanks for the feedback, John! So glad you're enjoying the simplicity of HotSchedules and finding it a great way to manage your schedule.
Jessie
Alternativas consideradas:
HotSchedules review
Comentários: Good product but my company did switch to 7shifts
Vantagens:
I like that i can copy and paste schedules from week to week
Desvantagens:
I did not like how difficult it was to take old employees off the store roster
Gg
Hot kitchen hotter schedules
Vantagens:
I like the fact i dont have to call my job or text my managers for anything. I can switch shifts easiy with coworkers.
Desvantagens:
There isnt too much not to like. The security measures can be a bit excessive but id refer it that way then the other option.

Brittany
HotSchedules made life easier
Vantagens:
I used this software when I worked at Cheddars Scratch Kitchen as a server, made it much easier to keep up with my schedule and trade,drop,or pick up shifts. And really easy to use and understand!
Desvantagens:
Sometimes there was a bit of a time delay on the app that made me to late to drop or pick up shifts but only sometimes.
Avaliador Verificado
The Software That Changed Scheduling
Comentários: HotSchedules is so much more than just a mere scheduling software for companies. It is a way to empower your employees by giving them the ability to switch their shifts around in the event that something happens abruptly in life and you can’t help but miss a shift. It has eliminated the anxious feeling you get wondering if the person you asked to cover your shift is going to follow through or not by opening the shift up to all employees to pick up for themselves if it fits their schedules.
Vantagens:
This software was game changing from the very first moment I used it in the restaurant industry. In the past, I had found myself in situations at work where I had thought I had another teammate’s spoken word that they would switch shifts with me and that would be enough to clear my name in the event that something went wrong and they didn’t end up showing up. Little did I know that would not be the case and I am going to be held responsible instead of getting into a petty battle of he/said she/said with my coworker. Enter HotSchedules, a software aimed at eliminating that prospect from happening in your workplace again. Not only does this software put the power of controlling your schedule if you have a last minute emergency, it also carries that message of the switching of shifts to the highest form of management. It’s an intuitive and life changing software that I wish every company would implement for its employees.
Desvantagens:
I honestly am trying to rack my brain for anything I felt was negative throughout my experience using HotSchedules and I can truthfully say that not once did this software let me down. People picked up shifts because they actually wanted the extra work and it eliminates the need to single out a coworker and put the pressure on them and opens the shift up for the possibility of any team member to pick it up.
Eric
Restaurant Must have
Comentários: As a former manager at a Texas Roadhouse, I was familiar with this software, and eager to bring it to my new venture. It immediately eliminated the use of paper schedules, and the chaos of employees switching shifts without making management aware. This increased both labor costs, and morale.
Vantagens:
It’s easy to use, built for high volume restaurants. I took a restaurant that was still relying on paper, emailed schedules, and converted them to Bot Schedules. This eliminated issues of shift coverage changes, where we expected one employee, but another showed up, and all the associated communication issues.
Desvantagens:
It was much more difficult to order and install that I previously remember. Customer service in the sales department was definitely lacking just a touch. Once we got the ball rolling it was fine, but the initial sale was a bit rocky to start.
diandra
Great scheduling ap
Comentários: One of the best scheduling websites I've ever seen or used.
Vantagens:
As a user, I love how easy this product is. You can view your schedule, see who else is working, and swap and release shifts without an issue. It has an easy to use web browser, and mobile ap (although you do pay for it) so you can use hotschedules whichever way you prefer. It also has a great messaging system which allows you to message entire groups of people at once (management, kitchen, servers). It also tells you how many people are ahead of you on a wait list for a shift you picked up. The autopick up function is excellent as well for when you need to get a shift and non are available.
Desvantagens:
I am not a fan of the most recent update. Prior, you would be able to "see all schedule" and see the entire week, alphabetically, where everyone was working etc. Now however, you can't see the weekly schedule at once and you need to click day by day. This can be challenging when trying to swap shifts with other staff, or see others schedules.
Rachel
The Ease of Hotschedules
Comentários: Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.
Vantagens:
The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.
Desvantagens:
The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.
Avaliador Verificado
Very convenient tool
Comentários: Overall, our business couldn't function without HotSchedules. It makes scheduling easy for managers and provides vital flexibility for employees. It might be overkill for small teams, but if you frequently schedule several people for many shifts each week, it's well worth the cost.
Vantagens:
HotSchedules allows employees to trade shifts, pick up shifts, and see their schedules very easily. It makes managing personnel and schedules so much easier for managers, and it's great for the team to have added flexibility. Without HotSchedules, trading shifts can be a nightmare for both employee and manager alike.
Desvantagens:
The only con we've seen is that HotSchedules has built-in rejections for some requests. In theory, this is a great tool - if you don't meet the criteria to make the request, then it's automatically rejected. However, there are some manual workarounds, which means employees still make requests to the manager rather than via HotSchedules since they know there can be adjustments made. This really isn't a complaint of HotSchedules since it works as it's supposed to, but just a head's up that there will still be manual adjustments.
Rebekah
Great Features
Comentários: It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!
Vantagens:
We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.
Desvantagens:
The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.
Alexa
HotSchedules is a great way to keep track of your work week!
Comentários: I used HotSchedules for two years while serving and loved the idea where you can swap, add and release shifts if desired.
Vantagens:
I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.
Desvantagens:
I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.
Carrie
HotSchedules
Comentários: I would recommend Hot Schedules to any employer that has a lot of employees they are writing schedules for.
Vantagens:
I liked how much easier it made my job. No longer was I receiving phones calls from employees wanting to switch shifts and then having the other employee call and verify that they were picking up the shift. The request was made online and all I had to do was approve. It also helped greatly with accountability since it recorded who was working what shift and when.
Desvantagens:
It wasn't an easy program to learn how to use. I struggled with learning all of its functionalities which made schedule writing very stressful until I figured it out.
Danielle
HotSchedules in the Restaurant Industry
Comentários: I love the fact that HotSchedules was created. It makes life in the restaurant industry so much easier. I just wish I would have though of it first!!
Vantagens:
I enjoy using HotSchedules from both an employee and a management perspective. As an employee, the app makes it super easy to double-check my schedule or swap a shift with a coworker. As a manager, logging in from my computer and using "scheduling" truly makes the world of a difference when it comes to writing schedules. It helps me keep track of employee availability, requests off, and labor costs. I also enjoy the "logbook", as communication is key for my team!
Desvantagens:
I wish there was a way to use one username and be able to view multiple restaurants under one user. I sometimes have more than one job at a time and they typically all use HotSchedules. It would just be convenient to log in under me and be able to view all of my schedules, messages, etc. without having to remember multiple usernames/passwords and log in and out repeatedly.
justine
everything in one place
Comentários: i like that i can easily access the schedules and requests off in one place. I am not a fan that they took away the option to easily see what date someone made the request though. that was a feature i used often.
Vantagens:
easy to use, keeps your organized, accessible from anywhere
Desvantagens:
the new scheduler takes longer to enter, and they took away the option to hover over a request off and see the reason and date requested. please bring back!
Resposta do Fourth
há 6 anos
Justine, Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback to influence the updates we make to our product in the future. We have a community request forum where you can voice your thoughts to our Customer Support team! https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Tiara
All in one scheduler and social exchange
Vantagens:
Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.
Desvantagens:
There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.
Lisa
Easy, a word usually not used in the Restaurant Biz.
Comentários: I have been using Hot Schedules for several years now, and I have to say it always pleases! In the service industry, the word "easy" is not usually thrown around. As a FOH manager, and a former FOH staff member Hot Schedules has always been super easy to use and super helpful! Also, implementing it into the restaurant was quick, easy, and the most affordable. The Hot Schedules team is always around to provide great customer service as well! If you are in the market for a new scheduling, labor tracking, (among many other things) service. I would for sure go with Hot Schedules!
Resposta do Fourth
há 6 anos
Lisa, Thank you so much for the great review! We love to serve those who serve and are happy to help your business run more efficiently. Thank you for being a part of our community. Happy Scheduling!
Avaliador Verificado
Hot for HotSchedules
Comentários: I love HotSchedules as a server, this app is a dream. I am able to see how many people are scheduled ahead of work, who I'm working with, what section or what my in and out times are and have a clear idea of my responsibilities going into work. I am also able to negotiate shift swaps and adjusting my schedule within the app with coworkers that makes it easy to find coverage or pick up some extra work!
Vantagens:
HotSchedules is a user friendly interface that makes scheduling, adjusting schedules, swapping shifts, or viewing staff rosters, sending messages with coworkers incredibly accessible and easy to use.
Desvantagens:
No cons, this app is a dream for people with a dynamic and hectic schedule and good management running the app for their staff.
Resposta do Fourth
há 4 anos
Thank you for the great review - we really appreciate it.
Yolanda
A idea for improvement.
Comentários: I would like to see an option to add special event to the schedule calendar. This would help us as a reminder to adjust schedule to accommodate for the increase or decease of business. Also it would provide historical data for future budget/forecasting.
Vantagens:
-It's available in a smart phone app -employees are able submit days off for approval -forecasting
Desvantagens:
Adding event to schedule calendar
Resposta do Fourth
há 6 anos
Yolanda, Thank you so much for your feedback! We love any bright and innovative ideas our customers come up with to help improve our product. Check out our community page to talk directly with a customer care specialist! https://help.hotschedules.com/hc/en-us/community/topics
Avaliador Verificado
This program was easy to learn and very user friendly.
Comentários: The benefits that I get from this software are being able to put out a schedule in real time and get it to my employees in an effective way. It also benefits my employees because they are able to use it and make changes to their schedule if needed. The alerts are great!
Vantagens:
What I like most about this software is that you can send your employees messages and post schedules that will go directly to their e-mail and/or text.
Desvantagens:
What I like least about this software is that it sometimes will glitch when I'm in the middle of a schedule and then I will have to go back and redo the entire thing.