--- description: Tudo sobre Key Survey: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Key Survey - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/30092/survey/software) > [Key Survey](/software/40388/enterprise-survey-software) # Key Survey Canonical: https://www.capterra.pt/software/40388/enterprise-survey-software Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/40388/enterprise-survey-software?page=2) > Construído para grandes empresas, o Key Survey é uma plataforma flexível, expansível e integrada para rastrear e melhorar a satisfação do cliente. > > Verdict: Rated **4.6/5** by 40 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Key Survey? Empresas médias a grandes, com ênfase na Fortune 2000. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 40 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WorldAPP - **Location**: Braintree, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 10 000,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Canadá, Estados Unidos ## Recursos - Análise de dados visual - Análise de sentimentos - Análise de texto - Benchmarking - Biblioteca de perguntas - Coleta de dados de multicanal - Coleta de respostas offline - Criador de questionários - Distribuição de multicanal - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Lógica de ramificação - Marketing por e-mail - Modelos personalizáveis - Monitoramento de reclamações - Painel - Painel de atividades - Personalização de URL - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Visualização de dados ## Integrations (2 total) - IBM Cognos Analytics - SAP BusinessObjects Business Intelligence ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software) - [Ferramentas de Pesquisa de Mercado](https://www.capterra.pt/directory/10041/market-research/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5058 reviews) 3. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) ## Avaliações ### "Satisfactory" — 4.0/5 > **Phil** | *16 de junho de 2017* > > **Vantagens**: Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress. > > **Desvantagens**: Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating. ----- ### "KeySurvey works well for my needs" — 4.0/5 > **Michael** | *15 de junho de 2017* > > **Vantagens**: It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well. > > **Desvantagens**: I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those. ----- ### "Good product, flexible and intuitive" — 5.0/5 > **Julien** | *20 de junho de 2017* > > **Vantagens**: There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent. > > **Desvantagens**: There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive. ----- ### "on par with other systems in most areas" — 4.0/5 > **BENJAMIN** | *15 de junho de 2017* > > **Vantagens**: The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it. > > **Desvantagens**: It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered. ----- ### "Excellent survey platform" — 5.0/5 > **Travis** | *26 de março de 2015* > > I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/40388/enterprise-survey-software?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/40388/enterprise-survey-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data