Avaliações do CLOCKWISE

Comentários: We have a dispersed employee base which at one time need time-keeping support in 7 states from Hawaii to the Virginia. Clockwise allowed us to get that function at the most cost effect price point. We are a firm that works federal contracts and the fact that Clockwise is DCAA compliant solves one of the issues with doing Cost Plus federal contracts in the future.

Vantagens: The simple tool and it's easy access via the web was complemented by the prompt and outstanding support received when there was a need to call the HelpDesk. Whenever I needed telephonic support, the HelpDesk representative, who was extremely knowledgeable, stayed with the issue to resolution. I have to point out that almost all of my calls revolved around me enter some data or configuration incorrectly and not because of some fault with the GHG system.

Desvantagens: While the system is easy to use and gets great support, the only thing I wish was done a little better would be error diagnostic tools prior to having to call support. That would reduce the number of calls I would have had to make, even though the support was great once I did call.

Comentários: Any issue we have the customer service helps us asap. We never have to wait hours or until next day. They work on it when we contact them until it is corrected. I love the fact that they explain what the issue was and how to fix it in the future. All employees are respectful and courtesy to us.

Vantagens: This software fits our needs where employees are able to input their timesheet via cell phone. They are able to take a photo of their receipts and attach it to their timesheet so that their expenses are current. We use it as an import/export with the accounting software GMS. Being able to upload paystubs is a great help.

Desvantagens: 1. Reports that we could create ourselves, the standard reports might miss an item needed. 2. You have to open a new timesheet to get to the date range you want, then click the arrows back. 3. Would like to see an easier way to open attachments, if they were on the first screen also it would be easier. 4. If new hire entry could be stream lined, as a copy another employee's basic coding then add the individual employees information.

Comentários: Love it! Keep up the great work.

Vantagens: This software is easy to implement and use. The on-boarding team helped us figure out how the software works with our accounting system (Quickbooks). It saves me time and is less costly than other programs. Clockwise is also very "forgiving" with mistakes. It is easy to fix issues or mistakes. The new app for phones is very convenient too.

Desvantagens: The "Leave Request" area still has a few bugs to work out. If our employees request a solid block of time, the PTO is logged for weekends as well.

Comentários: The system set up was quick and painless. Support is very prompt and responsive. This system has made my job so much easier!

Vantagens: Clockwise is a fairly easy to use, intuitive system. I had a brief call with the implementation team, then I was off and running! I have also found it very reliable, no glitches to speak of at all. I work for a mid-sized (300 employees) privately owned company. The system offers all the features I needed; it actually offers much more than I needed.

Desvantagens: The user training could be beefed up some. When I find myself calling support it's usually for things I don't do often (such as creating new departments and cost codes). A detailed user guide would be helpful.

Comentários: Overall, our company's experience has been great.

Vantagens: Our team of employees are located in multiple locations in different states. The web based system allows our team members to log on and input their time and attendance. Android tablets are used by our employees and desktop computers are used by our administrative staff to complete the weekly timecard operations. The process is seamless and very efficient. We will be rolling out the new Clockwise app to our employees in August 2019. We anticipate the app will allow be even more efficient.

Desvantagens: There is a small learning curve that our team experienced. It's important to spend time training your administrative staff on the software first followed by the employees. We developed a train the trainer approach with the administrative staff. The trainers then train the employees and assist with getting through the learning curve.

Comentários: Our business requires compliance with Defense Contract Audit Agency rules as well as specific contract requirements. Clockwise has maintained our compliance for 11 years and has always been an application that we never worried about it not operating correctly or not receiving customer service. They are top notch.

Vantagens: For 11 years Clockwise has been easy to use for salary, hourly and workers with non-traditional schedules manning a 24x7x365 help desk. The customer service team members really listen to how your business runs and provides solutions to achieve our desired end state. There has been nothing they could not accomplish for me and if ever there is an import issue to our accounting software - they quickly figure it out! Great team!

Desvantagens: Nothing really. Hourly worker time clock can be a little tricky if they clock in and out multiple times on same day. One quick phone call always fixes any issues.

Comentários: We export all of out time keeping data to QuickBooks. This is a wonderful tool that makes the transfer of data amazingly simple. Since we support Government contracts, this timekeeping software meets all the needs set on us by the FAR. We are very happy that we have this tool available for us.

Vantagens: The is software is super easy to use. Our employees log in to record their hours, request time off, and supervisors approve time sheets. All of it is very easy to understand and accomplish. The Administrative side is easy to set-up and make changes to. Clockwise support staff is quick to respond to our problems and assist as needed.

Desvantagens: The app still is not very user-friendly.

Comentários: Been using Clockwise since Fall 2013. Affordable timekeeping solution and very easy to use.

Vantagens: Easy to setup new employees.
Easy for entering hours worked.
Fairly easy to run necessary reports.
Tech support is awesome! They are always available, friendly and able to resolve any issues that need to be addressed.
Tech support has helped with any kind of tracking of PTO, Vacation, Sick hours. Representatives is the best!!

Desvantagens: A little limited on reports available but their customer tech support is great! Always available, friendly and able to resolve any issues that need to be addressed.

Vantagens: What I like most about this software is the easiness to use and the excellent technical support I receive if I need assistance or have questions. Purchasing this software was the best decision I made. Prior to purchasing this software, I spent numerous hours processing the timesheets and the payroll. This software eased the payroll process tremendously. I am a happy and satisfied customer.

Desvantagens: What I like least about this software is there is no option to export one timesheet within a group that has multiple employees. I wish there was an option to export one employee's timesheet within a group rather than exporting all the employees' timesheets within the same group.

Comentários: When a service request is made, the response and resolution was very quick. This is great customer service!

Vantagens: Ease of use and ability to see employee's timesheet and PTO request within a couple clicks.

Desvantagens: Software is very easy to use, would like to see more Admin reports.

Vantagens: We have been using this software since 2009, and have zero complaints. The best feature of this software is the compatibility with QuickBooks. I have never had any issues with downloading the time sheets. It makes my job so much easier. The staff at Clockwise area all very helpful and always available.

Desvantagens: I just have one little thing that I wish could be added or changed in the software. It would be great if the Leave Report could be downloaded into an Excel spreadsheet.

Comentários: Clockwise has been wonderful when it comes to running end of the year reports and reports in general. There will be employees who think they have the wrong PTO accrued and I can easily pull a report from Clockwise and use the exportable CSVs to do calculations. Clockwise also has one of the best customer service teams I have ever worked with. They are quick, knowledgeable, and they make sure that they can find a solution to any issue you are having.

Vantagens: Very easy to use and learn. The audit trail on the timesheets has come in handy many times. Convenient that it can be used on any computer.

Desvantagens: I do not like how we cannot make our own custom reports and have to contact customer service for that. Customer service knows that they are doing and has made me any requested reports but it would be a lot easier to be able to have that function available on the front end.

Comentários: Clockwise has given my company the methodology and process to be organized and DCAA compliant IRT timekeeping for government contracts.

Vantagens: Clockwise provides the best value that I was able to find for a small startup govcon company. Their efforts towards DCAA compliance are just what we needed and the tech support, either live or through online user's manuals can't be beaten. Clockwise meets all of my needs and is scalable as I grow.

Desvantagens: There is not much that I do not like about this product but if I had one is that some of the more complex features (e.g. link to QB Desktop) require tech support from Clockwise. However, the team at clockwise turn this "other" into a positive by being responsive, timely and knowledgeable.

Comentários: Customer service is outstanding. Easy and quick setup. Been using Clockwise for over 3 years, and will likely never leave.

Vantagens: DCAA compliant, easy to use for employees, easy for admins to set up and modify charge codes.

Desvantagens: No mobile app yet. Mobile app would permit those employees who work at sites without internet access to easily complete timesheets as soon as they walk out the door.

Comentários: Records time worked easily and accurately; easy to update or change. Tracks time work to projects. Easy to set up projects. Support is readily available, friendly and efficient.

Vantagens: User friendly, professional, options, stability

Desvantagens: No default settings available for categories used often

Comentários: My overall experience has been great. It was easy to set up. I received an adequate amount of assistance during the process. Any time I have a problem, it is solved quickly.

Vantagens: Very easy to use for employees and administrator. Great way to communicate with employees through the "News" feature.

Desvantagens: Program is not compatible with Microsoft. It would be much easier to be able to copy and paste a document into the "News" area of the program instead of having to type it in every time.

Comentários: Overall great experience. Customer support is always responsive and willing to go the extra mile to help.

Vantagens: The software is easy to use and easy to demonstrate to employees.

Desvantagens: Some of the report functions are difficult to use.

Comentários: We started using Clockwise because we needed a DCAA approved time system. When we were audited the auditor said he was glad we were using this system.

Vantagens: The software is easy to use and easy to access.

Desvantagens: Some employees would like to have a mobile app.

Vantagens: Easy to setup; everyone has easy access; keeps track of PTO very accurately.

Desvantagens: Difficult to link time report outputs to our Thompson Reuters myPay Solutions payroll software.

Vantagens: Interfaces with Quickbooks
DCAA compliant
Simple to use

Desvantagens: Limited reports
Reports somewhat difficult to prepare

Comentários: excellent choice!

Vantagens: Very user friendly and when I do have a question, customer support is outstanding!

Desvantagens: I don't have anything negative to share.

Vantagens: ...,??? The jury is still out on this one. I do somewhat like that blank forms can be uploaded for employee use.

Desvantagens: Dollars are to easily lost, as you can only clock in once you reach you off, assuming you can log on without error or a bunch of ad-ware is not blocking you from getting to Clockwise. Then you better not have a brain fog and forget you password, ( As you are already required to remember other passwords which have to be reset every 90 days or so). In addition, don't accidentally hit "Log In" instead of Clock In, now you have to start over. Additionally, you now have management adding all kinds of uncompromising and unnecessary rules for signing in/out or forgetting to sign in/out, (Mainly because it doesn't affect them).
Yes, I think Clockwise might work in an ideal situation but because you have humans using the software it's not so ideal. Now, obviously I'm not management so let's just put it out there. I don't need my time micro-managed. If I'm doing my job ease off!! For those who are not doing their job and spend less time on the job than away from the job, deal with them. I don't want to suffer for their ineffectiveness. Also, just my opinion, if someone is slacking on the job find out where they learned it from and go from there. It's probably something they observed in the work place.

Comentários: Love this time saving software! No more having to stop what I'm doing to get employee copy of paystubs/W2 since the employee can log in 24/7 to retrieve this information. You can also post news articles on home page for everyone to see when they log in...great way to make sure everyone stays updated.

Vantagens: This software is available 24/7 for employees to log into system. Whether they are looking at paystub(s) or last years W2 form, the information is easily available.

Desvantagens: Original setup of software will not be quick. You must answer all of your company's protocols and employee information before this system is operational. Well worth the time spent but of course, everyone always wants a quick software setup.

Vantagens: This software has allowed my HR personnel more ease in performing their function, including tracking leave, vacations, whose late and whose great about getting to the office in a timely maner.

Desvantagens: Nothing yet, since the agency purchased clockwise it has be very functional and user friendly

Vantagens: I am finding that the web based clock in/out is very easy to use, it is quick, and it is quite accurate. Also the leave requests are simple.

Desvantagens: I have not had any problems with the software, (except if I mis-type my password).