--- description: Tudo sobre Superchat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Superchat - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Superchat](/software/210968/superchat) # Superchat Canonical: https://www.capterra.pt/software/210968/superchat Page: 1 / 13\ Seguinte: [Next page](https://www.capterra.pt/software/210968/superchat?page=2) > O Superchat oferece às empresas uma maneira fácil de se comunicar com os clientes e criar experiências exclusivas para eles. > > Verdict: Rated **4.8/5** by 282 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Superchat? O Superchat pode ser usado por qualquer empresa, independentemente do setor em que atua. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 282 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SuperX ## Commercial Context - **Preço inicial**: 79,00 € - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Chipre, Chéquia, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estónia, Finlândia, França, Gibraltar and 33 more ## Recursos - Banco de dados do cliente - CRM - Chatbot - Comentários/notas - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da qualidade - Gestão de caixa de entrada - Gestão de campanhas - Gestão de conteúdo - Gestão de modelos - Gestão do fluxo de trabalho - Histórico do cliente - Monitoramento de revisões - Notificação de avaliações - Painel - Personalização - Pesquisa e filtro - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Solicitação de avaliação - Third-Party Integrations ## Integrations (11 total) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avaliações ### "Revolutionizing Communication with Secure and Efficient Features" — 5.0/5 > **Thomas** | *31 de outubro de 2024* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. > > **Desvantagens**: While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. > > Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. ----- ### "Great product and service" — 5.0/5 > **Nicole** | *4 de julho de 2024* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: The possibility of sending campaigns to a very large amount of leads > > **Desvantagens**: It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform > > The overall experience is amazing, we love superchat and it has made our work much easier and faster\! ----- ### "Overall, a very disappointing experience." — 1.0/5 > **Ben** | *4 de fevereiro de 2026* | Imobiliárias | Recommendation rating: 0.0/10 > > **Vantagens**: Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. > > **Desvantagens**: System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use > > We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. ----- ### "You've got to check out Superchat\!" — 5.0/5 > **Simon** | *14 de outubro de 2024* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat\! > > **Desvantagens**: There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan. > > I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live. ----- ### "SuperChat for Entertainment & Hospitality" — 5.0/5 > **Martin** | *14 de agosto de 2024* | Entretenimento | Recommendation rating: 10.0/10 > > **Vantagens**: Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond > > **Desvantagens**: After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity > > Overall, very good and it's a system we consider to contribute positively to our business ----- Page: 1 / 13\ Seguinte: [Next page](https://www.capterra.pt/software/210968/superchat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/210968/superchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Structured Data