--- description: Tudo sobre Zenvia Customer Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zenvia Customer Cloud - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Marketing Conversacional](/directory/31562/conversational-marketing-platform/software) > [Zenvia Customer Cloud](/software/201739/zenvia-conversion) # Zenvia Customer Cloud Canonical: https://www.capterra.pt/software/201739/zenvia-conversion Page: 1 / 16\ Seguinte: [Next page](https://www.capterra.pt/software/201739/zenvia-conversion?page=2) > Simplifique a comunicação, via WhatsApp, entre clientes e sua equipe > > Verdict: Rated **4.1/5** by 359 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.1/5** | 359 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 3.8/5 | Based on overall reviews | | Recursos | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zenvia - **Founded**: 2004 ## Commercial Context - **Preço inicial**: 0,00 R$ - **Modelo de preços**: (Free version available) - **Detalhes de preços**: Starter desde R$ 0 Professional desde R$ 3.900 - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: espanhol, inglês, português do Brasil - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Emirados Árabes Unidos, Estados Unidos, Filipinas, França, Irlanda, Itália, México, Nova Zelândia, Países Baixos, Singapura, África do Sul, Índia ## Recursos - Acesso para Celular - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Comunicação multicanal - Distribuição de leads - Gestão da comunicação - Gestão de leads - Gestão de modelos - Histórico de transcrições/chat - Personalização - Qualificação de leads - Rastreamento de interações - Relatórios e análise de dados - Third-Party Integrations - Transferência para atendente - Transferências/encaminhamento - Vários idiomas ## Integrations (6 total) - Messenger - Meta for Business - PayPal - Salesforce Platform - Shopify - Zapier ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software) ## Categorias relacionadas - [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) - [Software de Engajamento em Vendas](https://www.capterra.pt/directory/32195/sales-engagement-platform/software) ## Alternativas 1. [Pipedrive](https://www.capterra.pt/software/132666/pipedrive) — 4.5/5 (3042 reviews) 2. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Great customer service app" — 5.0/5 > **Mahmoud** | *7 de maio de 2022* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers > > **Desvantagens**: I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation > > My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises. ----- ### "Futures an costumer support" — 4.0/5 > **Mayte** | *5 de junho de 2020* | Imobiliárias | Recommendation rating: 6.0/10 > > **Vantagens**: The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon. > > **Desvantagens**: The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena ----- ### "Feature lacking CRM with bad customer support" — 3.0/5 > **Jorge** | *28 de novembro de 2023* | Serviços financeiros | Recommendation rating: 5.0/10 > > **Vantagens**: The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service. > > **Desvantagens**: Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of. > > Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad. ----- ### "Review" — 5.0/5 > **Diego** | *14 de maio de 2020* | Veterinária | Recommendation rating: 8.0/10 > > **Vantagens**: ability to organize leads and set reminders because of the integration with WhatsApp messenger > > **Desvantagens**: It lacks a funnel view of the customers > > managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy ----- ### "julia's review" — 4.0/5 > **julia** | *11 de dezembro de 2020* | Imobiliárias | Recommendation rating: 8.0/10 > > **Vantagens**: Easy to use Intuitive Feels like using whatsapp web > > **Desvantagens**: Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc ----- Page: 1 / 16\ Seguinte: [Next page](https://www.capterra.pt/software/201739/zenvia-conversion?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/201739/zenvia-conversion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data