---
description: Tudo sobre yellow.ai: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: yellow.ai - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# yellow.ai

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> A Yellow.ai é a única plataforma sem código que une a IA generativa com LLM de nível empresarial, acelerando a automação de dias para minutos
> 
> Verdict: Rated **4.5/5** by 37 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa yellow.ai?

Serviços públicos, manufatura, saúde, aviação, fast-food, finanças, TI, educação, mídia e entretenimento, RH, vendas, marketing, ITSM, suporte ao cliente, bancos, varejo, viagens e hotelaria, telecomunicações, jogos

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 37 Avaliações |
| Praticidade | 4.4/5 | Based on overall reviews |
| Suporte ao cliente | 4.4/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Bitonic Technology Labs
- **Location**: Bangalore, Karnataka, Índia
- **Founded**: 2016

## Commercial Context

- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Available Countries**: Afeganistão, Brasil, Canadá, Coreia do Sul, Emirados Árabes Unidos, Estados Unidos, Hong Kong, RAE da China, Indonésia, Japão, Malásia, México, Omã, Singapura, Índia

## Recursos

- Acesso para Celular
- Alertas/notificações
- Análise de dados visual
- Análise de sentimentos
- Automação dos processos comerciais
- Autoresponders
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Benchmarking
- Biblioteca de perguntas
- Bot pré-configurado
- CRM
- Chatbot
- Comunicação multicanal
- Desenvolvimento sem códigos
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gestão da comunicação
- Gestão de experiência do cliente
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Orientação contextual
- Painel de atividades
- Personalização
- Pesquisas de pulso
- Processamento de linguagem natural
- Questionários e feedback
- Rastreamento de engajamento
- Reconhecimento de funcionários
- Reconhecimento de tentativas
- Reconhecimento de voz
- Relatórios e análise de dados
- Relatórios e estatística
- Segmentação geográfica
- Segurança de dados
- Suporte do cliente
- Third-Party Integrations
- Transferências/encaminhamento
- Vários idiomas

## Integrations (14 total)

- Google Chat
- Google Drive
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- SAP Business One
- SAP SuccessFactors HCM
- Slack
- Telegram
- WhatsApp
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)
- [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software)
- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software)

## Alternativas

1. [ChatGPT](https://www.capterra.pt/software/1049484/chatgpt) — 4.4/5 (336 reviews)
2. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (202 reviews)
4. [Denser AI](https://www.capterra.pt/software/1064391/denser-ai) — 5.0/5 (31 reviews)
5. [Zipchat](https://www.capterra.pt/software/1056535/zipchat) — 4.8/5 (26 reviews)

## Avaliações

### "The perfect software for building the perfect Chat Bot" — 4.0/5

> **Kesav** | *6 de junho de 2020* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10
> 
> **Vantagens**: I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.
> 
> **Desvantagens**: Keeping track of  journey flow in the bot.

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### "Strong conversational AI product with excellent tech and support service." — 5.0/5

> **Avaliador Verificado** | *4 de agosto de 2021* | Design | Recommendation rating: 10.0/10
> 
> **Vantagens**: The product provided us with ease of integration with existing systems and with new systems. It is customisable as per our business requirement. The service provided by the team is excellent and they are available 24/7 to help us with any business challenges or tech issues.
> 
> **Desvantagens**: The product doesn't provide ease of new journey creation or editing existing journeys. For any change in journey or communication it requires additional tech effort.
> 
> The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.

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### "Chat Bot Platform for Professionals" — 5.0/5

> **Avaliador Verificado** | *2 de agosto de 2021* | Imobiliárias | Recommendation rating: 10.0/10
> 
> **Vantagens**: Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching \& ticket filtering option to analyze the data.
> 
> **Desvantagens**: You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.
> 
> Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.

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### "Must use product by your Customer Success Team\!" — 5.0/5

> **Amit** | *4 de fevereiro de 2022* | Bens de consumo | Recommendation rating: 10.0/10
> 
> **Vantagens**: Insanely easy to set up, operate \& use. Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product.
> 
> **Desvantagens**: Nothing as such. I love it : ) Few technical scopes of improvements feature-wise, but these are very well catered in their ever-evolving roadmap, so don't have to worry.
> 
> The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support \& account managers which makes my life very easy :)

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### "Easy to deploy multi channel conversational AI" — 5.0/5

> **Arvind** | *28 de fevereiro de 2022* | Alimentação e bebidas | Recommendation rating: 8.0/10
> 
> **Vantagens**: Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams.
> 
> **Desvantagens**: Reporting dashboard and logins can be better on UX
> 
> We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures

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## Links

- [View on Capterra](https://www.capterra.pt/software/194013/yellow-messenger)

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| en-AU | <https://www.capterra.com.au/software/194013/yellow-messenger> |
| en-CA | <https://www.capterra.ca/software/194013/yellow-messenger> |
| en-GB | <https://www.capterra.co.uk/software/194013/yellow-messenger> |
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| en-NZ | <https://www.capterra.co.nz/software/194013/yellow-messenger> |
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| en-ZA | <https://www.capterra.co.za/software/194013/yellow-messenger> |
| pt | <https://www.capterra.com.br/software/194013/yellow-messenger> |
| pt-PT | <https://www.capterra.pt/software/194013/yellow-messenger> |

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