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Sobre Jira

O Jira é a ferramenta de desenvolvimento de software número um usada por equipes ágeis. Milhões escolhem o Jira para planejar e desenvolver ótimos produtos. Experimente grátis!

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Mauricio D.
Analista de Neócios Imobiliários in Brasil
Imobiliárias, 1 001-5 000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Bom software

5 há 4 meses

Comentários: Sempre que necessário a abertura de chamados, consigo acompanhar as solicitações através dos recursos da ferramenta.

Vantagens:

ferramenta intuitiva e de fácil preenchimento

Desvantagens:

não tenho dada a reclamar da ferramenta

Guilherme C.
Guilherme C.
Analista da qualidade de software in Brasil
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Superou minhas expectativas!

5 há 3 meses

Vantagens:

Eu vinha de uma plataforma diferente para o controle dos cards para realização das tarefas, mas desde que comecei a usar o jira, me senti bastante confortável e familiar, podendo gerenciar minhas demandas, diferenciando por necessidades e afins.

Desvantagens:

Poderia ser um pouco mais organizado visualmente quanto temos muitos “cards” abertos, otimizando scrolls e afins, mas nada problemático, a plataforma funciona muito bem.

Michel K.
Ceo in Brasil
Construção, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Diversificado

4 ano passado

Comentários: Ele é simples, dinâmico e ajuda a ser um trabalhador pró ativo.

Vantagens:

É bem intuitivo no quesito gerenciar trabalho, subjugar etapas, monitorar serviços. O layout é bem simples, positivamente falando

Desvantagens:

Pra quem não tem noção ou não entende o objetivo do programa, terá dificuldades com o engajamento por falta de um tutorial.

Luciana G.
Luciana G.
CSM in Brasil
Usuário do LinkedIn Verificado
Software, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Excelente recurso para solicitação de suporte técnico

5 há 2 semanas New

Vantagens:

Esse software sempre nos ajudou a manter a comunicação e registro de chamados de ajuda por parte de TI , sempre fluído, prático e fácil de explicar em seus formulários.

Desvantagens:

Muitas vezes a maneira como são configurados os formulários nos faz cometer alguns erros na hora de registrar a solicitação de ajuda técnica.

Avaliador Verificado
Agente II in Brasil
Usuário do LinkedIn Verificado
Administração pública, 10 000+ funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Eu estou esperimentando

4 há 2 meses

Comentários: Jira é um software comercial que auxilia meu dia a dia , me facilita a gerenciar meu negocio.

Vantagens:

pratico para relatórios, roteiros, ajuda a equipe a manter o foco. nao ha grandes dificuldades na implantação e muito menos na execução, e facil para mexer e tambem pratico.

Desvantagens:

estou em período de experiência sendo assim, nao tenho nada contra ainda.

Paulo ricardo M.
Paulo ricardo M.
Assessor de Investimentos in Brasil
Usuário do LinkedIn Verificado
Serviços financeiros, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Avaliação Jira Service Desk Quaestor

5 há 2 semanas New

Vantagens:

varias funcionalidades imbutidas para o time de backoffice se organizar.

Desvantagens:

Não enxerguei nada que não goste ou goste menos nele.

Jonatas O.
Assistente de Operações in Brasil
Publicidade e marketing, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Uso muito o Jira

5 ano passado

Comentários: De forma geral o Jira atende muito bem as minhas expectativas e necessidade e recomendo muito no uso diário. Acompanho muito bem o que tem que ser feito nos meus projetos.

Vantagens:

O Jira é uma ferramenta excelente para gestão de processos e equipe ágil. Ele possui muitas funções importantes como as automações que são fáceis de configurar.

Desvantagens:

No decorrer da utilização, percebi que o projeto de última geração não possui as mesmas funções de um projeto clássico. Com isso, tive dificuldade em criar um novo quadro no mesmo projeto.

Avaliador Verificado
IT Analyst in Brasil
Usuário do LinkedIn Verificado
Serviços jurídicos, 11-50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Excelente ferramenta para acompanhamento de projetos

5 há 10 meses

Comentários: Acompanhamento de projetos ágeis é com o Jira. Não é atoa que é uma das soluções mais utilizadas.

Vantagens:

Funcionalidades que auxiliam no acompanhamento de projetos amplamente utilizadas por equipes ágeis. As possibilidades de integrações são uma boa pedida para quem deseja automatizar ainda os seus processos.

Desvantagens:

Sem problemas até então. No início pode ser um pouco confuso, mas nada que não seja impossível de dominar.

Cristian B.
Cristian B.
Sr Software Development Manager in Roménia
Usuário do LinkedIn Verificado
Semicondutores, 501-1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira for bug tracking and project management

5 há 2 anos

Comentários: I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Vantagens:

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Desvantagens:

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Gayan D.
Gayan D.
Senior Project Manager in Sri Lanca
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The only project management tool you need

5 mês passado New

Comentários: JIRA has been an integral part of our software development and project management journey and has just about all the tools you need to successfully manage your project or product offerings.

Vantagens:

JIRA has just about every project management aspect covered in their offering and it's easy to set up and configure to suit your needs. Reporting, ticket tracking, requirement and comment tracking, workflow customization, task assignment and follow-up + more make the life of a project manager a breeze which would otherwise have to be done using a multitude of tools.

Desvantagens:

The permissions structure/permission matrix at the administrative level could be a bit more user-friendly as troubleshooting an incorrectly configured (permission) JIRA instance can be a hassle. Sometimes when new versions are introduced, some of the older features are dumbed down to make it easier for the user but for power users, this could cause confusion if they were wired to do some tasks using the old methods.

Alternativas consideradas: Asana, Airtable e Trello

Razões para escolher o Jira: JIRA was more feature-rich, had all the project management tools needed under one offering and had integrations with a wide set of 3rd party platforms and programs

Software anterior: MantisBT

Razões para mudar para o Jira: More customizable while being user-friendly at the same time.

Yaroslav K.
Information Technology Major in Grécia
Usuário do LinkedIn Verificado
Educação superior, 1 001-5 000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: GetApp

More then you will ever need / Tool to handle thousands of problems one by one

3 há 4 anos

Vantagens:

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Desvantagens:

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Brandon S.
Brandon S.
President in EUA
Usuário do LinkedIn Verificado
Serviços ao consumidor, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A robust application that can be used for everything from task management to software development

4 mês passado New

Comentários: We started using Jira for simple issue tracking for all issue types, from bugs and ideas to backlogged and in progress tickets. We have since expanded this to track our full development roadmap and to produce documentation within Confluence. We have also taken advantage of the integration with Gitlab and Sentry to help give us a more clear picture of what's going on, even when it isn't happening directly in Jira.

Vantagens:

Jira has a weekly release schedule which means the product is always being improved or changed. This is usually a good thing, although I will admit that sometimes it isn't. Jira is also incredibly functional for a broad range of use cases, from managing a simple to-do list, team task tracking, process automation, to software development. They do a good job of making it user friendly and easy to onboard, especially since they started making drastic UI improvements a little over a year ago.

Desvantagens:

A consequence of being capable of so much is that it can be hard to configure initially. More specifically, which features you need and which can be disabled. There are a lot of great features but some just complicate the workflow, and it usually takes time to figure this out.

Alternativas consideradas: Asana, Basecamp, Trello, Wrike, Pivotal Tracker e Teamwork

Razões para mudar para o Jira: Jira was either more user-friendly or offered a solution that was geared more towards software development than the other applications. I also like the direct integration with Confluence, even though Confluence itself can be annoying at times.

Sourabh S.
Sourabh S.
Software Developer in Índia
Usuário do LinkedIn Verificado
Software, 10 000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

JIRA enables business to add velocity to their service management tasks and workflows

4 há 3 meses

Comentários: JIRA is a modern take on a ITSM solution. It is feature loaded yet has a very intuitive User Experience. It has good User Interface as well. JIRA acts as the common interface between Developers, IT ops and business teams and helps different parts of the business colloborate better. It acts as the source of truth for all involves parties and does its basic tasks quite well. It adds velocity to the overall process of task management irrespective of the industry it is used in.

Vantagens:

1. Great User Interface and User Experience. 2. The ability to create custom queues and automatically re-direct issues to these queues saves a lot of time. 3. The inbuilt SLA management and the option of integrating it to third party alert and notification software is impressive. 4. Adding attachment, links and other resources to JIRA ticket is easy and straightforward. 5. It has great audit trail tracking and can act as a source of truth for all parties involved.

Desvantagens:

1. The issue search feature could have been a little more customizable and faster. 2. The options available to format the comments on an issue are limited and not very intuitive.

Alternativas consideradas: Zepel

Razões para escolher o Jira: We moved to the Atlassian Ecosystem.

Software anterior: Bugzilla

Razões para mudar para o Jira: Jira was more cost effective and fitted our needs better. It better integrated with other Atlassian products that we planned to buy. Jira certainly is the most proven modern Project Tracking software out there.

Angelo L.
Angelo L.
Project Manager in República Dominicana
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Jira: best software for Scrum and Agile Management

5 há 4 meses

Comentários: I´m using scrum and interating continously to achieve expected outcomes developing software.

Vantagens:

I like the most the integrations available (Bitbucket, Slack, etc) and how customizable the software is. You can define which detail to include in any new created task, project, etc.

Desvantagens:

I liked least the format used for uploading files. With this purpose Jira works together with conduent in a "Pages" format but I would prefer a File Management System based on folders.

Alternativas consideradas: Trello

Razões para escolher o Jira: I was looking for a software with more tools alligned with software development processes and tools

Software anterior: Teamwork

Razões para mudar para o Jira: Jira is the most complete SaaS option available in the market for software development team. Their format help teams to adopt scrum.

Steve M.
Steve M.
VP of Product in EUA
Usuário do LinkedIn Verificado
Eletrônicos, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

With great power comes great . . . complexity

4 mês passado New

Comentários: We run all of our software development on it and even most of our hardware development because so much of it intersects with the software side.

Vantagens:

I've been on teams that have used Jira for more than a decade now. Now I manage teams that use it and we certainly get a lot of value out of it. I love the power and infinite flexibility to customize everything to our needs. It's incredibly powerful, fast, stable, and powers all of our cloud, app and firmware deployments/releases by managing the user stories and bugs that go into each release.

Desvantagens:

The user interface is now so complex that we have to employ full time people just to wrangle Jira. The PMs themselves are pretty scared of it and would never try to customize it--the TPMs and Sr. TPMs often struggle to do what we need. It can really take on a life of its own because it's so incredibly complex. We have had to move a lot of project management tasks over to Asana because there are so many things messed up and broken about our current Jira (cloud) instance. Bottom line--don't choose Jira unless you've got SDEs that are super adept at it already. If you're just starting out, it's very attractive pricing, but the complexity will kill you. Go with something easier.

Alternativas consideradas: Redmine

Razões para mudar para o Jira: We chose Jira because it's such a standard and it's very easy to hire devs who have a ton of experience and in fact have never used anything else.

Sushant K.
Sushant K.
Co-Founder in Índia
Usuário do LinkedIn Verificado
Gestão da educação, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Kind of one tool which we use daily as Product Managers :)

4 mês passado New

Comentários: I think most of the product managers in the enterprise company uses JIRA to manage their day-to-day product management stuff.

Vantagens:

It does its job pretty well and that's why it's been used by most enterprise companies. The ability of tracking and sprint planning is very good. I also liked the way it manages the coordination between different teams. It's always very simple to create a JIRA, assign it to the team members and get the task done.

Desvantagens:

UX could be improved a lot. Most of the time I had to use Google Sheet to manage my tasks with JIRA ID. It's mainly because of the complicated UX to manage the product roadmap.

Nemanja M.
Nemanja M.
Machine Learning Engineer in Sérvia
Usuário do LinkedIn Verificado
Software, 11-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ML Engineers Jira review

5 há 4 meses

Comentários: Since i started using jira i got 10 times more organised. Communication with coworkers got easier. I managed to create a workflow of my own inside the company workflow using subtasks. So i am very happy with this software.

Vantagens:

Workflow customisation is by far the best of any software that i used. Also connecting confluence pages with jira tickets helps a lot for better documentation.

Desvantagens:

Sometimes it is slow or wont load. Also i have a felling that the state of a ticket changes on its own, but not always.

Mahmoud G.
Mahmoud G.
Agile Coach in Egito
Usuário do LinkedIn Verificado
Software, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Best Scrum tool

5 há 4 meses

Comentários: This is my go-to tool whenever I start with any team

Vantagens:

I really like using Jira from Atlassian. I usually use it in the scrum and with the support team to open tickets and solve them. It integrates with a lot of tools and has a lot of plugin-ins that I use.

Desvantagens:

Using it with Kanban as it didn't support all the required features in sophisticated board design in Kanban.

Alternativas consideradas: Kanbanize

Razões para mudar para o Jira: It is simpler and has a lot of plugins and integration. Simpler and to the point.

Sudhir B.
Chief Engineer in Alemanha
Software, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One of the greatest defect tracking and project management tools in the industry

5 há 5 dias New

Comentários: Project and Time management in many cutomer projects

Vantagens:

I find this software to be very versatile and useful. It has functions that make work easier when it comes to organization, planning, and meeting goals. It facilitates effective teamwork; it is simple to keep track of the activities that must be completed and the notifications of changes to any action work well. It has multiple views and is used to manage projects, so people who want to see an overview of the work can use the To-do List or simply the Roadmap, and team members who are trying to balance their daily activities can use the Dashboard to plan their workload. I like it because it easily adapts to what you want to do.

Desvantagens:

In some circumstances, receiving notifications has become difficult, preventing real-time monitoring. Although simple and adaptable, defining and organizing the sorts of work items might be difficult at first.

Alternativas consideradas: Bugzilla

Razões para mudar para o Jira: JIRA is quite easy to migrate. Easy to train and educate the team in fastest time possible. Easy to handle the administrative tasks and correct when needed.

Niel D.
President in Filipinas
Serviços e tecnologia da informação, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very Powerful but only if your team is techy enough to use it

4 há 3 meses

Vantagens:

So far, the gold standard in project and process management, especially in the number of options, features, automations, integrations and workflows that the software is capable of handling. We shifted to this software when the pandemic hit and were forced to stay at home since we needed a more powerful software to handle our workflow. If you have a techy team, nothing else compares.

Desvantagens:

Biggest con really is that it is not the most user friendly software. Unlike Trello or Asana where you can just go fire it up and it's good to go. This one takes a lot of set-up to do and a deep familiarity with how it works under the hood. Given that the software is one of the older ones, you can sort of see it's age in both the older workflows (issues, screens, etc) vs the newer templates. The newer project templates sort of partially solved this problem but if you need to tweak the settings, it still has a steeper learning curve. The con really here is that i tried Jira with my other less techy company (a school) and adoption was really low as users just weren't able to keep up with it.

Alternativas consideradas: Asana, Teamwork e monday.com

Razões para escolher o Jira: Needed something more powerful

Software anterior: Trello

Joshua M.
Freelancer in África do Sul
Serviços financeiros, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Enablement of Team collaboration for Agile projects.

4 há 3 meses

Comentários: JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy to use and very intuitive. Sometimes connectivity can be a problem especially with the cloud based versions. JIRA definitely provides more value than shortcomings.

Vantagens:

1. Different user roles can be defined to allow for segregation of duties. 2. Epics can be defined to assist with long and intermediate project planning. 3. Duration of sprints can be defined according to project requirements. 4. Statuses for user stories can be used for tracking progress as well as workflow management. 5. Allows for bulk import of epics and user stories which can fast track administrative tasks where this information has been captured elsewhere e.g. CSV format

Desvantagens:

1. Only users from within the organization can be assigned to tasks and user stories. This can cause unnecessary delays where external users need to provide urgent input or contribution. 2. Statuses (user stories) cannot be defined specifically for a board where multiple boards exist within a project. 3. Only two types of users can be assigned to user stories, which are assignees and reporters. JIRA does not allow for multiple users (assignees) to be assigned to one user story.

Ogaga U.
Security Analyst in EUA
Saúde, bem-estar e condicionamento físico, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

JIRA works pretty great for projects and tasks

4 há 3 meses

Comentários: JIRA has been very beneficial to us across all teams and it's very useful for service and technical management.

Vantagens:

I like the kanban board, it works very well and looks simple to use (but it's not easy to setup). The task management for business project is very nice and the new feature of being able to look at the overall work like in a spreadsheet, definitely beats Smartsheet for me. I like that you can easily move your work when you're done using the board view, if you like.

Desvantagens:

Scrum/Agile can be difficult to setup because the Kanban board isn't so great when setting it up. I have run into some difficulties with it, their support board was helpful but it did not resolve the issue. Business projects do not have the ability to link to Bitbucket, it would have been nice to include task management with Bitbucket integration, it helps to appropriately follow up on tasks. The board view for tasks and sub-tasks doesn't work for me. I'd like to see that there are major tasks with steps of the child tasks (change the subtask icon too).

Alternativas consideradas: Smartsheet

Razões para escolher o Jira: Atlassian has a wider product range and it helped to keep everything with one organisation. Secondly, at the time, JIRA integrations with other tools we used, worked really great.

Software anterior: Asana

Razões para mudar para o Jira: There were some drawbacks with Smartsheet when we used it for a short time to try it out. Some liked it but my team and I preferred JIRA and we were the decision makers.

Avaliador Verificado
Assistant Consultant in EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 10 000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One Stop Project Management Tool

5 há 3 meses

Comentários: We have been using JIRA across the current project and there are at least 10 different teams (Squads) which are working on their projects (Large Project broken into sub projects). From feature describing to user story writing, test cases, defects, reports, matrix, dashboards, time tracking all such activities been handled by JIRA.

Vantagens:

JIRA is one of the best, simple, and user friendly project management tool. We have been working for almost 3 years now and the user experience it offers is applaudable. You can create your agile boards for scrums and can go KANBAN as well. You can create as many different teams and squads. Link your issues to stories and trace it to the feature, Track how much effort is being spent on an item; Track for how long an item has been been sitting idle; Prioritize your issues, backlogs; Create dashboards for ease and convenience; generate reports, traceability matrix, velocity burndown charts; add/remove user access. You can customize it as per requirement and with ease. Recently it has moved to cloud, so down time has been relevantly decreased which is an added bonus. Best part I like about using JIRA is that its very easy to handle, we can do bulk update on items and it takes very less time to understand. This is one of the best tools that is out there and I believe almost every organization is using it.

Desvantagens:

There is nothing much to add in this section. Practically I am all thumbs up for JIRA. I have a suggestion though. JIRA needs to have a Instant Messaging option enabled so that an organizations do not need to look out for a separate tool. I think if Atlassian would be able to achieve it, not only they would be able to enhance their customer base but they would be able bring a lot revenue.

Praveen M.
DevOps Engineer in Índia
Serviços e tecnologia da informação, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira : Collaboration of multiple people on same platform

4 há 4 meses

Comentários: Jira is an extremely useful product to work with a very large team and many project at the same time. Jira supports Agile and Kanban both the types of project management strategies.

Vantagens:

It's a very powerful tool. It provides many advanced features to collaborate with people. We can easily tracks things on Jira through our mobile devises and other gadgets. It helps us to plan the projects with tasks and sub-tasks.

Desvantagens:

It is an expensive software compared to other open source software. I have worked with many software Jira is one of the most expensive product that we have used in our projects.

Alternativas consideradas: Asana, HubSpot CRM e Salesforce Sales Cloud

Razões para escolher o Jira: Salesforce was not suitable for our requirement and the type of business that we are doing. So, we have shifted to Jira and it's a very important decision for us to collaborate our exciting team.

Software anterior: Salesforce Sales Cloud

Razões para mudar para o Jira: Jira is developer friendly, easy to work with, easy to collaborate with multiple people on the same task, have features to same attachments and issue tracking with notifications is very helpful to complete tasks on time.

Darian P.
Team Lead of Internal Tools in EUA
Seguros, 201-500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Review for Jira as a developer

5 há 5 meses

Comentários: We moved our IT department to start using Jira for the teams that work in development. We have not yet moved our Helpdesk or "system uptime" teams over since we are still looking at what product works best. So with the smaller team, I believe it has helped in keeping our tickets in order. It is simple to see what is currently being worked on in each project. We do not have the highest plan so we do not have all features, but I think our current feature set is large with room to evolve.

Vantagens:

Jira is excellent at keeping track of our issues and linking between them on a kanban board. It was our introduction to a Kanban system of tickets. There are also many features we see ourselves using that we are on the verge of delving into, allowing us to focus on the tickets now but expand in the near future. I like that tickets are easily linked to each other. Our previous system made it difficult to know which tickets were related, while Jira has several options for relating tickets (related to, duplicates, blocked / blocks/ etc)

Desvantagens:

I think the price can get high depending on how big your team is. We were just over the free limit which becomes a large cost, especially once you include subscriptions to confluence etc. I think the load times and UI can get buggy at times, there are multiple times a day I have to click through menus several times for it to register. This is by far the most frustrating thing, especially when you have many tickets on a page. One issue we had was that our current ticket system allows us to CC users onto tickets so they (+ anyone else we add) can get an update. This was not possible through regular Jira, however something similar could be done with effort on the Jira Service Management side.