---
description: Tudo sobre zenloop: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: zenloop - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# zenloop

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> O zenloop é uma plataforma de gestão de comentários que capacita as lojas de comércio eletrônico a aumentar a retenção de clientes usando o Net Promoter System®.
> 
> Verdict: Rated **4.9/5** by 30 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa zenloop?

A solução é voltada a empresas de comércio eletrônico em fase de crescimento ao redor do mundo.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.9/5** | 30 Avaliações |
| Praticidade | 4.9/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 4.6/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: zenloop
- **Location**: Berlin, Alemanha
- **Founded**: 2016

## Commercial Context

- **Preço inicial**: 99,00 €
- **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, espanhol, francês, inglês, italiano, neerlandês, russo
- **Available Countries**: Alemanha, Austrália, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Irlanda, Islândia, Listenstaine, Luxemburgo, Noruega, Países Baixos, Reino Unido, Suécia, Suíça, Áustria

## Recursos

- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de texto
- Coleta de dados de multicanal
- Comentários anônimos
- Comunicação multicanal
- Distribuição de multicanal
- Estrutura de pesquisas NPS
- Formulários personalizáveis
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de e-mails
- Gestão de experiência do cliente
- Gestão de pesquisas/enquetes
- Modelos personalizáveis
- Monitoramento de reclamações
- Painel
- Pesquisa por celular
- Pesquisas de pulso
- Questionários e feedback
- Relatórios e análise de dados
- Segmentação
- Segmentação de clientes
- Third-Party Integrations
- Visualização de dados

## Integrations (9 total)

- Adobe Commerce
- Freshdesk
- Mailchimp
- Salesforce Marketing Cloud
- Shopify
- Slack
- WooCommerce
- Zapier
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Categorias relacionadas

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)

## Alternativas

1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (952 reviews)
2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10432 reviews)
3. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [Broadly](https://www.capterra.pt/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
5. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2845 reviews)

## Avaliações

### "Excellent NPS Software Provider" — 5.0/5

> **Samiullah** | *24 de fevereiro de 2020* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10
> 
> **Vantagens**: We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.
> 
> **Desvantagens**: We are very satisfied.
We are very satisfied.
> 
> We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

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### "Easy setup, quick results, visually appealing analytics, gained important insights - love it\!" — 5.0/5

> **Avaliador Verificado** | *12 de julho de 2018* | Software | Recommendation rating: 10.0/10
> 
> **Vantagens**: - fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with
> 
> **Desvantagens**: Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.
> 
> Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

-----

### "Simple data" — 3.0/5

> **Sebastian** | *6 de março de 2020* | Indústria têxtil | Recommendation rating: 9.0/10
> 
> **Vantagens**: Most likely ist the business intelligence behind.
> 
> **Desvantagens**: Very often issues with Admin-Frontend.
Our internal(initial way of structuring surveys is often not covered.
> 
> All fine, progress is visible.

-----

### "Great software" — 5.0/5

> **Avaliador Verificado** | *29 de agosto de 2018* | Cosmético | Recommendation rating: 10.0/10
> 
> **Vantagens**: customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen
> 
> **Desvantagens**: I'm lucky to say that nothing comes to my mind

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### "Listen, Understand & Act" — 5.0/5

> **Matthew** | *26 de fevereiro de 2020* | Resolução de conflitos alternativa | Recommendation rating: 10.0/10
> 
> **Vantagens**: The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.
> 
> **Desvantagens**: A longer trial period would be nice.....
> 
> Overall great experience and great value for money.

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## Links

- [View on Capterra](https://www.capterra.pt/software/184034/zenloop)

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