--- description: Tudo sobre HelpShelf: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpShelf - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [HelpShelf](/software/182929/helpshelf) # HelpShelf Canonical: https://www.capterra.pt/software/182929/helpshelf Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/182929/helpshelf?page=2) > O HelpShelf combina todos os seus recursos de suporte em um único widget e, em seguida, garante que esteja disponível quando for importante. > > Verdict: Rated **4.7/5** by 23 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HelpShelf? Negócios focados em SaaS (software como serviço) e B2B. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 23 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HelpShelf ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Reino Unido ## Recursos - Alerts/Escalation - Gestão da base de conhecimento ## Opções de suporte - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avaliações ### "Didn't know I needed this" — 5.0/5 > **Jason** | *13 de março de 2019* | Formação profissional e coaching | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works... > > **Desvantagens**: Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.) > > I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat) ----- ### "Saves time, cuts through headaches and customer support woes." — 5.0/5 > **Avaliador Verificado** | *4 de novembro de 2021* | Editoras | Recommendation rating: 10.0/10 > > **Vantagens**: It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms. > > **Desvantagens**: Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available > > Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales. ----- ### "Reduce the number of help tickets with HelpShelf" — 4.0/5 > **Mayo** | *28 de setembro de 2019* | Gestão da educação | Recommendation rating: 7.0/10 > > **Vantagens**: Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need. > > **Desvantagens**: The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan. > > HelpShelf helps to organize simple FAQ on the site and reduce direct queries. ----- ### "All your help materials in one place" — 5.0/5 > **Wendy** | *13 de março de 2019* | Design | Recommendation rating: 9.0/10 > > **Vantagens**: I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for. > > **Desvantagens**: Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations. > > I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely. ----- ### "A tool I didn’t know I needed" — 5.0/5 > **Avaliador Verificado** | *13 de março de 2019* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: It allows me to collate support / reference materials from numerous sources in one unified front end. > > **Desvantagens**: The integrations list is still growing and I am awaiting a couple of ones on the roadmap. > > Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/182929/helpshelf?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/182929/helpshelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data