--- description: Tudo sobre HubSpot Service Hub: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.pt/software/182476/hubspot-service-hub Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/182476/hubspot-service-hub?page=2) > Mantenha a equipe organizada, crie soluções proativas para o cliente e mantenha o pulso na felicidade do cliente com o HubSpot Service Hub. > > Verdict: Rated **4.4/5** by 188 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HubSpot Service Hub? HubSpot Service Hub é para as empresas que acreditam em colocar o cliente em primeiro lugar. As ferramentas internas ajudam pequenas equipes de serviços a melhorar o suporte, criar soluções de autoatendimento e deixar os clientes mais felizes. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 188 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HubSpot - **Location**: Cambridge, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, japonês, português - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Filipinas, Finlândia, França, Hong Kong, RAE da China, Irlanda, Japão, Malásia, México, Noruega, Nova Zelândia, Países Baixos, Reino Unido and 5 more ## Recursos - Acesso para Celular - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Armazenamento de documentos - Autoresponders - Banco de dados do cliente - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Comunicação multicanal - Controles/permissões de acesso - Estado de saúde - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de contas - Gestão de filas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Importação/exportação de dados - Incorporação - Macros e modelos de respostas - NPS de clientes - Painel de atividades - Participação do cliente - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Segmentação geográfica - Seguimento/Análise de uso - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software de Sucesso do Cliente](https://www.capterra.pt/directory/30961/customer-success/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18777 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1721 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1776 reviews) ## Avaliações ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 de março de 2026* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Desvantagens**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 de dezembro de 2024* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Desvantagens**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 de abril de 2025* | Aparelhos médicos | Recommendation rating: 2.0/10 > > **Vantagens**: Nothing\! it was not user friendly at all. > > **Desvantagens**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 de maio de 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Vantagens**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Desvantagens**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "A reliable tool that keeps my customer support organized”" — 4.0/5 > **Ebose** | *30 de setembro de 2025* | Logística e cadeia de fornecimento | Recommendation rating: 10.0/10 > > **Vantagens**: I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations. > > **Desvantagens**: The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed. > > Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it. ----- Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data