--- description: Tudo sobre Dameware: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dameware - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Autenticação Multifator](/directory/33157/multi-factor-authentication/software) > [Dameware](/software/179422/dameware-remote-support) # Dameware Canonical: https://www.capterra.pt/software/179422/dameware-remote-support Page: 1 / 11\ Seguinte: [Next page](https://www.capterra.pt/software/179422/dameware-remote-support?page=2) > Controle remoto fácil de usar e acessível, com ferramentas de administração remota de TI para plataformas Windows, Mac e Linux. > > Verdict: Rated **4.5/5** by 244 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Dameware? Os produtos Dameware oferecem suporte a profissionais de TI em todo o mundo. Com base nas necessidades deles, você pode escolher entre o DRE (que é perfeito para empresas de pequeno e médio porte) ou o DRS (que geralmente é mais adequado para organizações governamentais). ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 244 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SolarWinds - **Location**: Tulsa, EUA - **Founded**: 1999 ## Commercial Context - **Preço inicial**: 540,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: chinês tradicional, espanhol, francês, inglês, japonês, português - **Available Countries**: Canadá, Estados Unidos, Japão ## Recursos - Acesso para Celular - Acesso sem supervisão - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Compartilhamento de tela - Controle e acesso remoto - Controles/permissões de acesso - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de acesso - Gestão de tíquetes - Gravação de sessão - Monitoramento remoto e gestão - Métodos de autenticação múltiplos - Para MSPs (Serviços gerenciados) - Relatórios e análise de dados - Resolução de problemas - Roteamento automático - Transferência de arquivos ## Integrations (1 total) - SolarWinds Service Desk ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Autenticação Multifator](https://www.capterra.pt/directory/33157/multi-factor-authentication/software) ## Categorias relacionadas - [Software de Autenticação Multifator](https://www.capterra.pt/directory/33157/multi-factor-authentication/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Desktop Remoto](https://www.capterra.pt/directory/31955/remote-desktop/software) - [Programas de Assistência Remota](https://www.capterra.pt/directory/30928/remote-support/software) - [Software para Gestão e Monitoramento Remoto](https://www.capterra.pt/directory/31715/remote-monitoring-and-management-software/software) ## Alternativas 1. 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[Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24071 reviews) ## Avaliações ### "Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set." — 5.0/5 > **Leon** | *10 de setembro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Its ease of use, scalability and powerful functionality > > **Desvantagens**: Integration with third party Service Desk software as well as remote platforms supported is limited. > > Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money. ----- ### "Great Solution for a Simple Tasks" — 4.0/5 > **Yurii** | *1 de outubro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 7.0/10 > > **Vantagens**: We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great\! > > **Desvantagens**: This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else > > I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great\! ----- ### "Dameware - A good Remote Desktop Control Software" — 3.0/5 > **Avaliador Verificado** | *20 de julho de 2021* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10 > > **Vantagens**: 1. The most significant advantage is that Dameware provides high-level protection that meets all security standards. 2. The desktop app at is extremely light and simple to set up. 3. It enables the supported end-user to authorize the request for remote access. first 4. As long as other team members are logged in, you can invite or transfer the remote control to a session. 5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance. 6. It's reasonably priced since the price drops as you buy additional licenses. > > **Desvantagens**: 1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart. 2. The procedure of seeking administrative rights on the client's PC is inefficient. 3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate. 4. Their support team isn't available 24/7 to support their customers > > Since we became distributed, Dameware has provided a generally positive experience and service. It's been really beneficial for remote assistance when we can't physically go, and we're now able to help individuals across countries. It's a must-have tool for any IT professional offering remote control. ----- ### "Dameware is worth the investment." — 5.0/5 > **Misty** | *18 de janeiro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user. > > **Desvantagens**: The cost is not great but it is worth it down the road when you utilize all the functions. > > I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been \[sensitive content hidden\] on the spot as well. So it's worth the investment. ----- ### "Good remote and windows/AD administration tool" — 4.0/5 > **Reda** | *15 de setembro de 2023* | Serviços ao consumidor | Recommendation rating: 8.0/10 > > **Vantagens**: No installation on computers before the first connection or administrative action. > > **Desvantagens**: More RMM fonctions like softaware installation or windows update? > > Very good tool to help users and administrator ----- Page: 1 / 11\ Seguinte: [Next page](https://www.capterra.pt/software/179422/dameware-remote-support?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/179422/dameware-remote-support) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data