---
description: Tudo sobre Web Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Web Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk)

# Web Help Desk

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> O Web Help Desk® é um software de emissão de tíquetes, de ativos de TI, conhecimento e gestão de mudanças, baseado na Internet, fácil de usar e perfeito para pequenas e médias empresas.
> 
> Verdict: Rated **4.1/5** by 123 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Web Help Desk?

Administradores de TI, técnicos de suporte técnico, técnicos de central de serviços e suporte técnico.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.1/5** | 123 Avaliações |
| Praticidade | 4.1/5 | Based on overall reviews |
| Suporte ao cliente | 4.1/5 | Based on overall reviews |
| Relação qualidade/preço | 4.1/5 | Based on overall reviews |
| Recursos | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: SolarWinds
- **Location**: Tulsa, EUA
- **Founded**: 1999

## Commercial Context

- **Preço inicial**: 753,00 US$
- **Modelo de preços**:  (Free version available)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, coreano, francês, inglês, japonês, português
- **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia

## Recursos

- Alertas/notificações
- Alerts/Escalation
- Catálogo de serviço
- Comunicação multicanal
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão de auditorias
- Gestão de contratos e licenças
- Gestão de estoques
- Gestão de fornecedores
- Gestão de incidentes
- Gestão de lançamento
- Gestão de mudanças
- Gestão de problemas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Painel
- Painel de atividades
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de conformidade
- Rastreamento de recursos
- Rastreamento do custo
- Relatórios e análise de dados
- Roteamento automático
- Task Editing

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Ferramentas de Gestão de Tarefas](https://www.capterra.pt/directory/10030/task-management/software)
- [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avaliações

### "Make your end user support structured" — 5.0/5

> **Sergey** | *13 de fevereiro de 2019* | Hotelaria | Recommendation rating: 10.0/10
> 
> **Vantagens**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person.  This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.
> 
> **Desvantagens**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently.

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### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5

> **Caleb** | *30 de setembro de 2023* | Seguros | Recommendation rating: 10.0/10
> 
> **Vantagens**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use.
> 
> **Desvantagens**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too.
> 
> Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far.

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### "A relic of systems from 20 years ago" — 1.0/5

> **Danny** | *30 de maio de 2024* | Energias renováveis e meio ambiente | Recommendation rating: 0.0/10
> 
> **Vantagens**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.
> 
> **Desvantagens**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it.
The price jumped steeply once the trial ended (but we expected it).
> 
> Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on.

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### "Easy gor deployment and usage" — 5.0/5

> **Mohammad Naseer** | *7 de novembro de 2022* | Relações governamentais | Recommendation rating: 10.0/10
> 
> **Vantagens**: Very easy to use and good managed system for daily tasks and solve th probelms of customers
> 
> **Desvantagens**: Its so easy yo use and deploy and i havnt found any missing to write it here
> 
> We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately

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### "User Friendly and easily customizable" — 5.0/5

> **Gabriel** | *4 de março de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 8.0/10
> 
> **Vantagens**: Very User Friendly and easily customizable
> 
> **Desvantagens**: Limited plans included if you're on a budget
> 
> Overall it was very pleasant and easy to use

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## Links

- [View on Capterra](https://www.capterra.pt/software/179421/web-help-desk)

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| de-AT | <https://www.capterra.at/software/179421/web-help-desk> |
| de-CH | <https://www.capterra.ch/software/179421/web-help-desk> |
| en | <https://www.capterra.com/p/179421/Web-Help-Desk/> |
| en-AE | <https://www.capterra.ae/software/179421/web-help-desk> |
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| fr-LU | <https://www.capterra.lu/software/179421/web-help-desk> |
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| ja | <https://www.capterra.jp/software/179421/web-help-desk> |
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| nl-BE | <https://www.capterra.be/software/179421/web-help-desk> |
| pt | <https://www.capterra.com.br/software/179421/web-help-desk> |
| pt-PT | <https://www.capterra.pt/software/179421/web-help-desk> |

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