--- description: Tudo sobre SmileBack: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmileBack - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [SmileBack](/software/178951/smileback) # SmileBack Canonical: https://www.capterra.pt/software/178951/smileback Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/178951/smileback?page=2) > Obtenha mais comentários dos clientes com uma pesquisa de satisfação do cliente (CSAT na sigla em inglês) simples de implementar e mais simples de usar. > > Verdict: Rated **4.9/5** by 35 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SmileBack? Os clientes são usuários de serviços de assistência técnica, incluindo serviços de assistência terceirizada, como fornecedores de serviços gerenciados (MSPs na sigla em inglês), mas também um espaço mais amplo de assistência técnica, onde o suporte técnico ajuda os negócios, em vez de ser o próprio negócio. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 35 Avaliações | | Praticidade | 5.0/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ConnectWise - **Location**: Tampa, EUA - **Founded**: 1982 ## Commercial Context - **Preço inicial**: 99,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Análise de sentimentos - Análise de tendências - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão de pesquisas/enquetes - Painel - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Segmentação de clientes ## Integrations (11 total) - Autotask PSA - BrightGauge - CloudRadial - ConnectWise PSA - Dropbox Business - Freshdesk - Kaseya BMS - Microsoft Teams - Slack - Zapier - Zendesk Suite ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Survicate](https://www.capterra.pt/software/132914/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "Simple Customer Satisfaction Metrics" — 5.0/5 > **Jared** | *10 de outubro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Metrics galore\! Cut up the data received from surveys in many ways. Very helpful to manage service providers with many clients, giving an idea of how your employees are doing. Delegate access to your managers and automation to alert the right users when negative feedback is received to handle accordingly. > > **Desvantagens**: Don't love being locked down to only 3 responses but in truth that keeps it simple and keeps me from going to wild with customization. The data is only useful if its easy to read and understand and Smileback keeps you in a box to ensure that happens. ----- ### "Value for price" — 3.0/5 > **Avaliador Verificado** | *22 de março de 2022* | Consultoria de gestão | Recommendation rating: 5.0/10 > > **Vantagens**: The pricing is good for the features that SmileBack offers. > > **Desvantagens**: At the time that our company used SmileBack, there were no incentives to encourage our employees to request a client fill out the survey/click the icons. ----- ### "Great Design & Easy to Use\!" — 5.0/5 > **Jennifer** | *15 de outubro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Clean emails that get sent out. Easy to understand. Very easy to setup. Easy to make back-end changes. How easy it is for customer to give feedback, it is really amazing\! > > **Desvantagens**: I would love to be able to tweak the widget design more easily. Real-time widget reporting. > > We are allowing our customer to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses. With SmileBack our response rate is up 43%\! ----- ### "Great Tool to measure Customer Satisfaction" — 5.0/5 > **Curtis** | *4 de outubro de 2018* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: The simplicity of the actions needed by customers makes this a winner. We went from 7-8 percent return to over 40 percent return just by switching to Smileback. Their support is quick to respond if and when you need them. Overall this product is very well thought out and works great for gathering feedback from customers. > > **Desvantagens**: The reporting function for technicians is lacking and needs to be improved upon. There seems to be a misunderstanding of what is important to report on. > > We have realized a 20-30 percent increase in responses on surveys after we switched to SmileBack\! ----- ### "A great, simple CSAT tool to encourage feedback" — 5.0/5 > **David** | *5 de outubro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: The simplicity of the feedback mechanism increases the chance of our Clients leaving it, which gives us more chance to improve the service we provide. > > **Desvantagens**: Not a big fan of the most recent interface redesign > > We have increased the level of feedback we receive immensely. By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow up work or conversations ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/178951/smileback?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/178951/smileback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data