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Avaliações do EngageBay CRM

Sobre EngageBay CRM

O software de automação de marketing da EngageBay ajuda pequenas empresas a automatizar as tarefas de marketing e vendas para gerar clientes potenciais e fechar mais negócios.

Saiba mais sobre o EngageBay CRM

Vantagens:

I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers.

Desvantagens:

NO SMS Function However I have been told this is coming soon.

Notas do EngageBay CRM

Pontuação média

Praticidade
4,5
Atendimento ao cliente
4,8
Recursos
4,6
Relação qualidade/preço
4,7

Probabilidade de recomendação

8,8/ 10

O EngageBay CRM tem uma classificação geral de 4,7 em 5 estrelas com base em 885 avaliações de usuários no Capterra.

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Filtrar avaliações (885)

Elizabeth
Elizabeth
Marketing Manager, Austrália
Usuário do LinkedIn Verificado
Serviços jurídicos, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great, Value for Money Solution for a B2B

4,0 há 7 meses

Comentários: We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand).

Vantagens:

It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date.

Desvantagens:

There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around.

Anthony
Administrator, Índia
Contabilidade, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

"EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly"

4,0 há 2 meses Novo

Comentários: EngageBay is an excellent all-in-one CRM and marketing tool! The platform is user-friendly, packed with features, and offers great value for the price. The customer support team is outstanding, and [sensitive content hidden], in particular, went above and beyond to assist me. He was knowledgeable, patient, and quick to resolve my queries. Highly recommend EngageBay for businesses looking for a reliable CRM with top-notch support.

Vantagens:

It is comprehensive CRM so for small teams it is good software and centralized System. the Customer Support is good.

Desvantagens:

Will update as we use for longer period.

Rob
CEO, EUA
Software, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Look elsewhere

1,0 há 4 meses

Comentários: We have had continual problems trying to be productive using this service. Nothing is straighforward and there are strange side effects and bugs. Online documtation is very poor, so you have to ask almost everything via support. Support chat is fast but low quality. Support tickets are better but they close them without resolving anything so you have to keep bugging them. The most disappointing feature was automations, where they have only limited things that can trigger an automation and limited choices for what the automation can do. You can have multiple automations but there is no priority between them so you end up having to just have one very large one. Not designed or implemented well. It is completely unacceptable that customer support tickets in the Support section are not reliably showing up in saved views. Sounds good on paper but in practice it is not there. Look elsewhere.

Vantagens:

Combines marketing automation, CRM, and ticketing system.

Desvantagens:

Nothing is straightforward, there are numerous bugs and poor design decisions, ticket views are unreliable (sometimes do not show all matches!).

Resposta do EngageBay

há 4 meses

Hi Rob, Sorry to know about your experience. The team is already working on adding the triggers and they should be live in a couple of days. We will let you know once the triggers are added. Please reach out to our support to share any further feedback you may have and we would be more than happy to work on them.

Justin
Director of Operations, EUA
Publicidade e marketing, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Best Onboard Experience

5,0 há 4 meses

Comentários: Quick, Easy and Extremely user friendly!

Vantagens:

The user friendly onboarding. Super easy and quick! Let's not mention the landing page templates!

Desvantagens:

Can't really say that I disliked anything about the overall experience

Chris
Implementation Specialist, Nova Zelândia
Logística e cadeia de fornecimento, 201 - 500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Nice Forms and superb support

5,0 há 3 semanas Novo

Comentários: really friendly and quick support that helped me with my issue. Beautiful forms

Vantagens:

Easy to use and quick to set up. Forms are highly customizable

Desvantagens:

not much, just some stuff is behind a pay wall, but that is to expected

matt
sales agent, EUA
Serviços financeiros, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

EngageBay CRM: Affordable & Feature-Packed Solution

4,0 mês passado Novo

Comentários: A powerful, cost-effective CRM ideal for small to mid-sized businesses.

Vantagens:

Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support.

Desvantagens:

Limited advanced customization, some integrations need work, and the mobile app could improve

Derrick
Creative Marketing Specialist, EUA
Automotivo, 51 - 200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Satisfied Customer

5,0 há 2 meses Novo

Comentários: So far, I have been able to create forms and automations that makes gathering interest fairly easy.

Vantagens:

The available tools are very diverse with a low learning curve

Desvantagens:

The reporting could be a little more robust

Ayesha
Founding Principal, EUA
Consultoria de gestão, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Quite a Bit to Offer

5,0 mês passado Novo

Comentários: The customer service was great. They are responsive and have great follow-up. There are also good tutorials provided to help you acclimate yourself to the system. It has been a very positive experience.

Vantagens:

I like that the all-in-one system has quite a bit to offer and seems more comprehensive than most.

Desvantagens:

I wish there was a plan that was in between the Basic and Growth plans due to the pricing and lack of workflow accessibility in the Basic plan.

Sagar
Director, Índia
Publicidade e marketing, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Best CRM for startups

5,0 há 2 meses

Vantagens:

I like the forms most, it is very simple to create

Desvantagens:

Landing pages need to improve more creative

Andrei
Social Media Specialist, Roménia
Formação profissional e coaching, 201 - 500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

EngageBay is a great platform for streamlining one's work

5,0 mês passado Novo

Vantagens:

Its versatility when it comes to streamlining social media operations.

Desvantagens:

There aren't any cons that I would be able to realistically nominate. The platform functions fairly flawlessly for my needs.

Melissa
Marketing Liaison, EUA
Engenharia mecânica ou industrial, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

EngageBay makes managing a CRM Easy

5,0 há 12 meses

Comentários: Great group to work with. Very nice people who are fully engaged in the improvement of their product. They have built an outstanding competitive CRM and so far I have enjoyed using EngageBay and interacting with the staff.

Vantagens:

Ease of use. Support always available to assist with questions, etc.

Desvantagens:

I'd like to see more email templates that are normally available on other CRMS. Creating email templates from scratch can be time consuming.

Mili
Assistant Manager - Digital Marketing, Índia
Publicidade e marketing, 51 - 200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Incredible Engagebay

5,0 há 8 meses

Comentários: It has been an incredible experience. We transitioned to EngageBay from our previous tool, which we used for almost three years. The transition was much simpler, and there's so much more we can accomplish with EngageBay.

Vantagens:

EngageBay has been an incredible tool for our automation needs. We've been using it for a while now, and it has so much to offer. I'm extremely happy with this tool.

Desvantagens:

The landing page creation sometime is a difficult task as we have to make changes to mobile and dekstop version for all the sections.

Vishal
Owner, Índia
Serviços financeiros, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

My experience with Engagebay

4,0 há 5 meses

Comentários: Overall it is a fluent experience using engagebay.

Vantagens:

ease of use and simple to get started with.

Desvantagens:

Some levels of automation can be still better.

Staffan
CEO, Suécia
Desenvolvimento e comércio exterior, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Superb Allinoneplatform

5,0 há 10 meses

Comentários: so far great support and rather easy to set up, even there are many many features.
Canva integration is missing.

Vantagens:

all features in one platform. Perfect for soloentrepreneurs need only one system

Desvantagens:

no integration with Canva. This is very needed

Philipp
CEO, Alemanha
Fabricação elétrica/eletrônica, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Switched from Hubspot to Engagebay

3,0 há 11 meses

Comentários: The experience was not bad, but i am not sure if i would use it again.

Vantagens:

Pricewise is the system much cheaper than other Systems - especially if you scale. You can run more than one domains and the automation functions are good.

Desvantagens:

The system is less intuitive than e.g. hubspot. more complicated to setup and use. Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.

Resposta do EngageBay

há 11 meses

Hi Philipp, Thanks for your feedback. We are working on localizing the platform into different languages and we should have them soon. We offer live support 24x5 and also have a knowledge base for FAQ's. Were you not able to get the required level of assistance.

Fiddich
Digital Marketing Associate, África do Sul
Recursos Humanos, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Value for money

4,0 há 10 meses

Comentários: It's a good paltform at the price tag, a lot can be done to make it user friendly and reduce redundancy

Vantagens:

It is affordable, offers more than competitiors at that price range.

Desvantagens:

not user friendly. Can't design emails for campaigns on the go, can't include existing email campaigns in workflows.

chai
Founder, Índia
Publicidade e marketing, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

EngageBay Review

4,0 há 6 meses

Vantagens:

What I liked most about EngageBay CRM is its all-in-one approach, combining sales, marketing, and customer support tools in one platform. It offers automation features that help streamline tasks like email marketing, lead generation, and customer follow-ups. Its user-friendly interface and affordability make it accessible for small and medium-sized businesses, and the integration capabilities enhance overall efficiency. EngageBay also has good customer support and provides value for teams looking for a cost-effective yet robust CRM solution

Desvantagens:

What I liked least about EngageBay CRM is that its advanced features, such as reporting and analytics, can feel limited compared to larger CRM platforms. Some users might find the customization options restrictive, especially if they need highly tailored workflows. Additionally, there can be a bit of a learning curve when setting up automation, and the interface, while user-friendly, could benefit from more modern design elements. Depending on business needs, the scalability for larger teams may also feel constrained

Sara
Digital Marketing Strategist Consultant, EUA
Publicidade e marketing, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

Accepted a Free Trial & Saw What All The Fuss is About

4,0 há 8 meses

Comentários: I just accepted the free trial to see what everybody has been talking about it being a great and powerful tool for marketing, and I can attest now that I've seen, that I do agree 100%.

Vantagens:

I like how it aligns most platforms with one another, nearly every other software available doesn't streamline the process of connecting all profiles. Most issues are caused by the time it takes to connect them all (like hoops you're made to jump through just to get to that point), I am always searching for a better "main hub" situation because each one, I've learned in my own experiences, that not one single platform, hub, account management, and otherwise, never do ALL that you need them to be able to do. One may do 15 things that the other doesn't but that one missing those 15 features may have the one feature that you really needed to lighten the load or something. Its always something or 5 things, but for the money EngageBay seems to be true to their word, and have nearly mastered the all-in-one hub

Desvantagens:

Cost, make it accessible for everyone, even consider a free option because more times than not, someone will desperately need the features that are restricted usually in free-trials or free plans, and end up buying regardless to satisfy that need.

Shiva
Chief research officer, Índia
Pesquisa de mercado, 11 - 50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

CRM with Great Features for Small Businesses

4,0 há 4 meses

Comentários: EngageBay CRM has been a solid choice for managing customer relationships and marketing efforts effectively

Vantagens:

EngageBay CRM offers an all-in-one platform that's perfect for small and mid-sized businesses. The integration of sales, marketing, and service tools is seamless, and the pricing is highly competitive compared to other CRM solutions.

Desvantagens:

The reporting capabilities, although adequate, might fall short for businesses with deep analytical needs

Bhupender
CRM, Índia
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Enagagbay good tool

5,0 há 11 meses

Vantagens:

The intuitive interface makes navigation a breeze. EngageBay's CRM is robust yet easy to use. I appreciate how it streamlines my workflow. Overall, it's a powerful tool for boosting productivity.

Desvantagens:

"The mobile app could use some improvement. Occasionally, I encounter minor bugs. Customization options are somewhat limited. Integration with certain platforms can be smoother.

Avaliador Verificado
Usuário do LinkedIn Verificado
Automotivo, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Efficient and Straight Forward CRM

5,0 há 9 meses

Vantagens:

Efficient and Straight Forward CRM. Unlike other CRM, it is easy to use but once you get to the automation part, it gets a little not too friendly.

Desvantagens:

I really can't think of any right now. It needs more visibility so more people will use and buy this!

Zalak
BDM, Países Baixos
Serviços e tecnologia da informação, 201 - 500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best CRM for Sales & Marketing with fantastic customer support

5,0 há 9 meses

Vantagens:

It offers an excellent way to manage the contacts, companies and deals. One can easily sync them from many services like Hubspot, Salesforce, Google, Outlook and many other. It is reliable and offers automations to automate most of the tasks.

Desvantagens:

Initially I had some issues while importing deals as it is a bit tricky but their customer support helped me with the import and from that time I had no such issues.

Annie
Virtual Assistant, Filipinas
Saúde, bem-estar e condicionamento físico, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Engagebay 5-star Review

5,0 há 6 meses

Comentários: Pretty good. Does what it's supposed to do.

Vantagens:

Has all necessary features needed, prompt customer support

Desvantagens:

There are few email templates to choose from.

Laurent
Sales and Marketing Analyst, EUA
Emprego e contratação, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Wonderful CRM with Outstanding Customer Support

5,0 há 7 meses

Vantagens:

EngageBay is a CRM tool that is worth considering as it offers excellent features, outstanding customer support and very easy to use.

Desvantagens:

I have not found any major issues with the product apart from a few lags here and there

Randy
owner, EUA
Construção, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Engage Bay CRM is a tool worth considering

5,0 ano passado

Comentários: Overall it is a great product. I would definitely recommend it.

Vantagens:

It does everything i need in a CRM and sales tool. it has definitely helped me become more efficient. Best thing about Engage Bay is their support. Chat support is live and picks up almost immediately. they always resolve the issue, you are never rushed. they will even give you a call if text is getting tedious. It seems nowadays everyone's support is non existent so their outstanding support makes it stand out

Desvantagens:

its a little difficult setting up /navigating at times, however if you reach out to support, they will get you going in the right direction. once it learn it its simple. and the interface can be a little slow at times, however has never been a real issue.