--- description: Tudo sobre Simplesat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Simplesat - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Simplesat](/software/177336/simplesat) # Simplesat Canonical: https://www.capterra.pt/software/177336/simplesat Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/177336/simplesat?page=2) > Pesquisas de satisfação em um clique para profissionais do setor de serviços. > > Verdict: Rated **4.8/5** by 61 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Simplesat? \- Prestadores de serviços de TI (fornecedor de serviços gerenciados) - Empresas de tecnologia com equipes de atendimento ao cliente - Empresas que usam suporte técnico, como Zendesk, Freshdesk, Intercom, ConnectWise ou Autotask ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 61 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Simplesat - **Location**: Seattle, EUA - **Founded**: 2016 ## Commercial Context - **Preço inicial**: 119,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Canadá, Espanha, Estados Unidos, Filipinas, França, Irlanda, Itália, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura, África do Sul ## Recursos - Comentários anônimos - Distribuição de multicanal - Estrutura de pesquisas CES - Estrutura de pesquisas NPS - Formulários personalizáveis - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão de pesquisas/enquetes - Modelos personalizáveis - Monitoramento de reclamações - Pesquisa por celular - Third-Party Integrations ## Integrations (64 total) - AWeber - Accelo - Artologik HelpDesk - Atera - Autotask PSA - BrightGauge - Bullhorn ATS & CRM - Calendly - CloudRadial - ConnectWise PSA - Constant Contact - Dropbox Business - Easy8 - Facebook Business Suite - Freshcaller ... and 49 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Survicate](https://www.capterra.pt/software/132914/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "Fantastic for providing real-time feedback from customers" — 5.0/5 > **Steven** | *15 de março de 2019* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none\! > > **Desvantagens**: I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints. > > It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends. ----- ### "Simple and just works" — 5.0/5 > **Jesse** | *15 de março de 2019* | Segurança de rede e informática | Recommendation rating: 9.0/10 > > **Vantagens**: The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product. > > **Desvantagens**: It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it. ----- ### "Has potential however not a mature product yet" — 3.0/5 > **Joshua** | *13 de março de 2019* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10 > > **Vantagens**: I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great. > > **Desvantagens**: The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters. > > I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution. ----- ### "Works as described and better\!" — 5.0/5 > **Jay** | *19 de março de 2019* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round. > > **Desvantagens**: Every once in a while I will get an "anonymous" survey. ----- ### "SimpleSat takes getting and sharing customer feedback to a new level of ease" — 5.0/5 > **Joshua** | *12 de março de 2019* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before. > > **Desvantagens**: No cons to speak of, it's been phenomenal. > > We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing). ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/177336/simplesat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/177336/simplesat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data