---
description: Tudo sobre Nextiva CRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Nextiva CRM - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Nextiva CRM

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> A gestão do relacionamento com o cliente (CRM) Nextiva Service é um software de suporte multicanal ao cliente que permite que os agentes gerenciem todas as interações com o cliente em um único local.
> 
> Verdict: Rated **3.6/5** by 7 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Nextiva CRM?

Empresas que precisam de software de suporte multicanal ao cliente, permitindo que os agentes ajudem os clientes em vários canais de comunicação, gerenciando todas as interações em um único local.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **3.6/5** | 7 Avaliações |
| Praticidade | 3.4/5 | Based on overall reviews |
| Suporte ao cliente | 3.5/5 | Based on overall reviews |
| Relação qualidade/preço | 3.4/5 | Based on overall reviews |
| Recursos | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Nextiva
- **Location**: Scottsdale, EUA
- **Founded**: 2008

## Commercial Context

- **Preço inicial**: 6,99 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Available Countries**: Estados Unidos

## Recursos

- Análise de texto
- Coleta de dados de multicanal
- Gerenciamento de comentários negativos
- Gerenciamento de contatos
- Gestão de leads
- Gestão de pesquisas/enquetes
- Gestão de tarefas
- Gestão do fluxo de trabalho
- Gestão do pipeline de vendas
- Importação/exportação de dados
- Orçamentos/estimativas
- Painel
- Painel de atividades
- Para o setor de seguro
- Qualificação de leads
- Rastreamento de interações
- Relatórios e análise de dados
- Segmentação

## Integrations (11 total)

- CRM Analytics
- Google Calendar
- Google Contacts
- HubSpot CRM
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Oracle Service
- ServiceNow
- SugarCRM
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone

## Category

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Categorias relacionadas

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software)
- [Software de Acompanhamento de Vendas](https://www.capterra.pt/directory/32744/sales-tracking/software)
- [Sistemas de Tickets de TI](https://www.capterra.pt/directory/32623/it-ticketing-systems-software/software)
- [Software CRM para Seguradoras](https://www.capterra.pt/directory/32554/insurance-crm/software)

## Alternativas

1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avaliações

### "Low Cost call center CRM" — 3.0/5

> **Avaliador Verificado** | *22 de setembro de 2022* | Seguros | Recommendation rating: 7.0/10
> 
> **Vantagens**: Works with the Nextiva call center app and is a good add-on to track customer service requests.
> 
> **Desvantagens**: The UI needs a refresh and needs to be more customizable like Salesforce

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### "I enjoy using Nextiva VoIP." — 4.0/5

> **Jason** | *21 de setembro de 2017* | Contabilidade | Recommendation rating: 8.0/10
> 
> **Vantagens**: It is cost effective and overall pretty simple to use.  We can track information online and receive email updates.
> 
> **Desvantagens**: It is hard to put a permanent hold on the account.  It also can be very difficult to program a new phone.
> 
> Thank you.

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### "Very expensive and not worth it" — 1.0/5

> **Brianna** | *23 de outubro de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 0.0/10
> 
> **Vantagens**: Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful.
> 
> **Desvantagens**: Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app.

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### "Great experience" — 5.0/5

> **Christi** | *28 de fevereiro de 2017* | Consultoria de gestão | Recommendation rating: 9.0/10
> 
> **Vantagens**: Answered all questions, great price for service, great, great support
> 
> Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

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### "Nextiva Phone Service Review" — 4.5/5

> **Bryce** | *4 de junho de 2014* | Contabilidade | Recommendation rating: 8.0/10
> 
> **Vantagens**: Great customer service, and good value for a phone system.
> 
> **Desvantagens**: There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.

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## Links

- [View on Capterra](https://www.capterra.pt/software/175763/nextiva)

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