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Avaliações do QuickBooks Payroll

Sobre QuickBooks Payroll

Gerencia as finanças de pequenas empresas. Acesso instantâneo a informações de clientes, fornecedores e funcionários. Disponível em uma versão online.

Saiba mais sobre o QuickBooks Payroll

Vantagens:

It's very simple to use and integrates great with Quickbooks online as you would expect.

Desvantagens:

I think all my conversations were with people out of the country. Really hard to understand and communication was a challenge.

Notas do QuickBooks Payroll

Pontuação média

Praticidade
4,4
Atendimento ao cliente
4,2
Recursos
4,5
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,3/10

O QuickBooks Payroll tem uma classificação geral de 4,5 em 5 estrelas com base em 849 avaliações de usuários no Capterra.

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Emily
Emily
Executive Director
Usuário do LinkedIn Verificado
Gestão de organizações sem fins lucrativos, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Payroll Made Simple

4,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Diego
Diego
GESTOR COMERCIAL, Brasil
Usuário do LinkedIn Verificado
Serviços financeiros, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Sim, bom !

5,0 há 2 anos

Vantagens:

Aplicativo de uso muito Bom ! Consigo fazer o que preciso e uso diariamente.

Desvantagens:

Poderia ter menos burocracia. Uso de forma legal mas poderia ter campos não obrigatorios

Mark
Mark
President and Sr. Consultant, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

QuickBooks Payroll a good choice for all but the smallest of small businesses

5,0 há 2 anos

Comentários: A reliable and accurate service providing pretty much everything the small business needs to generate a payroll and to remit taxes and tax filings in a timely basis. Good customer service. When new state taxes were introduced, it was sometimes difficult to get the calculation of taxes due correct and, in my case, QuickBooks was never able to successfully remit the Washington Family & Medical Leave tax.

Vantagens:

A comprehensive online payroll service likely to meet the needs of most small businesses with good integration to other products and services sold by QuickBooks. Easy setup, good customer service. I liked being able to schedule so that payroll taxes were deducted from my corporate account close to the date the remittance was due to the taxing authority. Some payroll services deduct taxes from the bank account just after payroll is run, then hold it (presumably making interest on those funds) until the taxes are actually due. QuickBooks doesn't appear to do that.

Desvantagens:

A few too many steps are required to run a payroll with a few informational messages being displayed that I usually disregard (of the "are you sure you want to do that?" kind). Also, QuickBooks was never able to successfully report and remit certain of Washington's state taxes. QuickBooks' calculation of these taxes never quite matched the calculation made by the state taxing authority and correcting QuickBooks' record of what I actually paid was a bit complicated. Also, the price for this service is not competitive, compared to other services, for very small businesses.

Mike
President, EUA
Serviços ao consumidor, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I'm a happy camper.

5,0 há 3 anos

Comentários: Very good to outstanding overall. The software itself is very good and keeps improving. Also, as the market leader, they have many local CPA's that integrates into the software as "local experts", so when I have a question I can typically ask my CPA firm and they can help, or whenever there has been a problem that they can't solve, they are able to contact support on my behalf. Overall the system works pretty well.

Vantagens:

The payroll service is really easy overall. All the tasks that I use are quite simple to navigate around, including adding new employees, paying employees, and sending out payroll liability payments. These are what I do most often and they've been really simplified by Quickbooks. Other functions that I use are payroll deductions (401k, etc), tracking sick/vacation time, and managing direct deposit. Another feature I like (part of QB Online, not sure about Desktop), is that employees are emailed a link to join their payroll management website, where they can access payroll stubs, W2's etc. It has made managing a lot of the HR parts of hiring employees much more streamlined.

Desvantagens:

Not really a con, but I don't have any experience with any of the direct competitors, e.g. Freshbooks, Sage, Xero, etc., so I can't say if Quickbooks does anything better or worse than those others. But what I can say is that I did switch from Quickbooks Desktop to Quickbooks Online, which is a much better experience overall (although more expensive).

Kaylee
Director, Canadá
Contabilidade, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

On par with most other payroll service providers

4,0 mês passado Novo

Comentários: It is unfortunate they do not have discounted pricing available to wholesale billing accounts for accountant users. The pricing is higher than most other payroll platforms.

Vantagens:

It is directly integrated with our bookkeeping file without the need for manual inputting entries.

Desvantagens:

It does not have the capability to express process payroll for direct deposit. It also does not have the capability to submit source deductions to CRA with each payroll processing like many other payroll service providers do.

Bruce
Owner, EUA
Varejistas, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

They are so large now they make it difficult to speak with someone.

1,0 há 3 anos

Comentários: In the beginning the customer service was great, but over the years it has deteriorated. I still have on going issues where the mistaken filed my taxes under the wrong id number (the number was transposed) creating a issue with our Dept of labor unknow to me until years later. After, numerous calls, speaking to someone the issue is still a problem. Hey, mistakes happen lets just get it fixed. Now my employees have not received their pay, and now no one is available to let you know the issue.

Vantagens:

When everything is good, things are great. But, when you have problem, (and you will sometime) they make it so difficult to get answers and issues resolved. When you a problem it will be a big issue and no one is around to help. You try chat, most of the time that doesn't resolve the issue, or question you may have. Have them call you back, that may or may not happen, but it won't happen in the time they indicate. Its been a great run with Quickbooks Pro (paid more for better Full service) but it looks as if that is coming to an end. The icing on the cake for me was, not getting my employees paid on the date they were supposed to be, though receiving correspondence they would be paid. Trying to get answers to what the issue is, and you can't get a hold of anyone. That creates a game changer.

Desvantagens:

Software is great, but if you don't have customer service to support the software, the software become worthless. Because you will have issues and will need help.

Cody
Office Administrator, Canadá
Construção, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very cheap and user friendly

4,0 há 3 semanas Novo

Comentários: Incredibly easy to use and run. But once you have an issue it may be impossible to fix.

Vantagens:

The price. I had an issue with QB payroll and considered other options. Most were 10x more expensive.

Desvantagens:

The help desk. Any time I have an issue and contact the help desk, it takes over an hour of them "researching" before the answer is usually, "we can't do that." or "that's just how it works." I once had a major issue that required a special department, but every time I called in and asked for that department, I was forced to explain my entire situation and wait an hour for that person to try to fix it, even though I knew they couldn't, before the person would escalate.

Chris
Chris
CEO, EUA
Usuário do LinkedIn Verificado
Segurança de rede e informática, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

There are better payroll products out there even if your CPA insists on using Quickbooks

2,0 há 2 anos

Vantagens:

I like that it integrates into Quickbooks which the CPA insists we use for accounting.

Desvantagens:

3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months. I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time. I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.

Paul
Accountant, EUA
Serviços financeiros, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Quickbooks Online Payroll

5,0 há 4 anos

Comentários: The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.

Vantagens:

Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

Desvantagens:

The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

Juan
Owner, EUA
Manutenção predial, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

New to Quickbooks auto payroll

5,0 há 4 anos

Comentários: I'm very new to Quickbooks Payroll but my experience thus far has been nothing short of great. I have been using other Quickbooks products for many years though and I'm very satisfied with Quickbooks as a whole.

Vantagens:

This software includes all the features I was looking for in one place and for a great price. My main concern as a business owner was ease of usage, accessibility and automation. This software met all these requirements and then some. The interface is very easy to navigate and user friendly and I can access everything whether I'm at home, office or on the go with their array of applications. Once everything is set up properly, there's no need to worry about it which is a huge time saver for me. I'm very busy as it is meeting clients, drafting proposals and doing the accounting, so anything I can automate reliably is of great help.

Desvantagens:

The actual set up of the payroll was a lengthy process and required to have a lot of information on hand but I wouldn't really consider this too much of a con since I had one of their amazing specialists helping me with every single step of the process. She did almost of all the work for me if I'm being honest, I just inputted data as instructed. She was very thorough and thought of concerns I didn't even think about. Just make sure you have ample time to get through the whole set up calmly.

Andrew
Owner, EUA
Construção, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Very easy Payroll

5,0 há 10 meses

Comentários: Very simple product to use. The setup was very easy and guided .

Vantagens:

The ease of just inputting the hours and it calculating everything else makes this a great product.

Desvantagens:

I feel that it doesn't calculate the sick mandated sick time correctly

Darcy
admin, EUA
Construção, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

QuickBooks Payroll

5,0 há 2 meses

Vantagens:

We use QuickBooks Payroll to pay all our employees. we are able to integrate their hours

Desvantagens:

sometimes the time and position gets messed up and we have to manually fix it.

Avaliador Verificado
Usuário do LinkedIn Verificado
Contabilidade, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The best payroll software I'm aware of

5,0 há 4 anos

Comentários: I use Quickbooks Payroll for multiple organizations to process all aspects of payroll. I have used it for employees in four different states. I've already mentioned how useful it is in automatically calculating and tracking everything. I also use it to prepare monthly, quarterly, and annual reports for government tax agencies. I especially appreciate the ability to e-file several tax reports and e-pay some taxes as well. Each year I prepare and file employees' w-2s using Quickbooks Payroll, which makes the process fairly simple.

Vantagens:

My favorite thing about Quickbooks payroll also happens to be the most important thing about it...it is accurate! The payroll tax rates and rules are always updated to maintain accuracy in a changing landscape. When processing payroll, everything is automatically calculated and tracked for accuracy - including annual salary, vacation and/or sick pay, holiday pay, withholding tax, and unemployment tax. I don't have to worry about manually calculating things, knowing when there are tax changes, or potentially making mistakes.

Desvantagens:

I most dislike how expensive Quickbooks Payroll is. I only use the Enhanced Payroll subscription that integrates with existing Quickbooks desktop software or Quickbooks online subscription. That means I do all of actual work in processing payroll and payroll taxes, rather than using a more full-service option. I think the (ever increasing) several hundred dollars per year it costs to have the subscription is unreasonable. (In addition there's a separate fee for each direct deposit check.) However, the truth is, I rely so much on the functions of Quickbooks payroll that I continue utilizing it despite the cost complaints. I haven't come across anything better so I feel I have no choice.

Sarah
Office Manager, EUA
Petróleo e energia, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

QuickBooks Review

4,0 há 4 anos

Comentários: Personally I like quickbooks for the most part. My biggest issue is when I do call customer service for something I always get a different answer to the same question. It seems like most of the customer service reps don't actually know so they tell you what they think is right. It has been so frustrating that if [SENSITIVE CONTENT HIDDEN] hadn't helped me I would have seriously considered another avenue then keeping quickbooks. I spoke with 6 different people about a corrections case and every time I was given conflicting information to the same question. [SENSITIVE CONTENT HIDDEN] was the only rep that has really known what he was talking about and took the time to call me the next day and resolve the issue while also providing with the email to verify he was correct. He did a great job and i truly appreciate him. The res of your reps I have spoken to since March really don't seem to know and when I mention that they are providing conflicting info they blame it on "oh well sorry that person was mistaken." That is not acceptable.

Vantagens:

The ability to run payroll efficiently, early and make edits before payday if need be. Also printing previous pay checks and payroll summary is very helpful

Desvantagens:

some of the reports are more complicated than they need to be and the credit card sync is not fluid. it creates too many duplicates when there is a business credit account with multiple cards on the same credit account.

John
Business Manager, EUA
Saúde, bem-estar e condicionamento físico, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

You Can't Do Any Better than Quickbooks When It Comes to Managing Your Payroll

5,0 ano passado

Comentários: Excellent. I owned my business for 25 years and that business was actually a beta tester for Quickbooks when they were first developing a business version of Quicken. If you don't need the cumbersomeness of a double-entry accounting software system, Quickbooks is the first option I always recommend to others.

Vantagens:

It's easy to use and is excellent accounting software for small-to-mid-size businesses that need complete payroll services. The tax tables are regularly updated, the options to file your tax forms via your online accounts is the best.

Desvantagens:

The desktop version of Quickbooks is $500/year which is a fair amount of money.

Paul
Small Business Consultant, EUA
Serviços financeiros, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Affordable, full service payroll

5,0 há 5 anos

Comentários: As an Intuit ProAdvisor, full service payroll is an added value to the reselling of a discounted QuickBooks Online account. As an additional service to my retainer clients, I can process their payroll on any interval they choose, and I can handle any type of compensation arrangement they have with their employees. The best part is, it only takes a few minutes and I can do it all effortlessly through the mobile app. And since the ability to pay independent contractors via direct deposit was introduced, my Bookkeeping clients love the fact that they no longer have to worry about writing out checks to their contractors. Filing Forms W-2 (for employees) and Forms 1099-MISC (for independent contractors) is a breeze at the end of the year and paying all their quarterly payroll taxes takes only a few minutes every three months.

Vantagens:

Cost is much less expensive than any payroll services company. Direct deposit payments, employee portals, Form W-2 and Form 1099-MISC filing, quarterly tax filing, electronic tax payments, direct deposit payments for independent contractors, powerful and customizable financial reporting, easy collection of Form W-9 information, reliable mobile app for process payroll from anywhere, support for multiple pay rates, benefits and withholding support, and more.

Desvantagens:

QuickBooks Payroll is available for both QuickBooks Desktop and QuickBooks Online accounts. With QuickBooks Online, you are dependent on the availability of an Internet connection at the time you wish to process payroll.

Laura
Business Administrator, EUA
Instituições religiosas, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Quickbooks Payroll Update removes customization abilities

4,0 há 3 anos

Comentários: Over the last 4 years of I have enjoyed the way Quickbooks works with my bank transactions and credit card transactions. I like the variety of reports that can be created and the ease with which bank accounts can be reconciled but the latest updates to payroll have made it impossible to make customizations and has made Quickbooks boss of my payroll. I should not have to have permission from my software provided to make changes to my company's business.

Vantagens:

I have enjoyed the simplicity of using Quickbooks payroll for the last 4 years but the most recent update has made it much more difficult to use. I can no longer make any customizations on my own. I can not exempt employees from taxes we as a church are exempt from paying. I have to call customer service to have all customizations made by them.

Desvantagens:

No ability to customize payroll exemptions and no ability to override reminder notices. Our accountant files all of our payroll reports but Quickbooks does not allow to make the tasks as completed if you have not completed the task with their system. I have to call and ask them to archive (even they can not mark them complete) the reminders to remove them from my Home Screen. I am not hiring Quickbooks to be my accountant but to be my software provider and I resent them placing requirements on my use of the system.

john
accountant, EUA
Contabilidade, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Full service is great choice for small S-Corps

5,0 há 4 anos

Comentários: I am a cash flow designer for small businesses. I put structures in place to get them moving their money around their small business for useful reporting and cash flow predictability. Often they are transitioning to S-Corp status and needing to level up their approach to Payroll. I like Quickbooks full service payroll for this.

Vantagens:

Weekly Payroll at no extra cost, which is great for my clients who are primarily small S-Corps not used to running payroll; I have to get that money into their account so they don't mix up their funds and spend out of their business accounts on their personal life. I also like how when there are issues, they walk me through how to fix them in the interface really well. As a non-expert on payroll, using it for only a few clients, this has been really excellent.

Desvantagens:

I wish it was easier to change bank accounts for the draw. Over time I move clients from single checking accounts to split accounts with operations expenses separated in certain ways; at some interval I tend to want to move the payroll draw to a new bank account. This is hard, in part because the settings inside payroll are housed in a weird interface that locks up in weird ways if you login from various accounts at the same time. Feels like old old old software suddenly, not modern Intuit stuff.

Brianna
Project Administrator, EUA
Construção, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

A God-send for Small Businesses

5,0 há 5 anos

Comentários: I would recommend Quickbooks Payroll to new businesses that are looking for an easy way to stay organized and pay bills on time.

Vantagens:

As a cost-plus general contractor, we highly utilize the ERP Integrations System from Procore to create vendors in Quickbooks. Within those vendors, it is easy to enter and pay bills to subcontractors. Creating customer jobs allows us to use job-cost codes to bill our clients. The reconciliation tool helps us double check that our charges match up what is on our monthly statement. Also, the ability to print checks through Quickbooks is useful and looks professional. Probably the most useful tool in Quickbooks is the Profit & Loss tool that allows you to break out individual G/L accounts and easily see your gross income and profit. If our company did not have Quickbooks, we would be so unorganized. Quickbooks is a fantastic software that keeps our expenses, payroll, and vendors organized and stored all in one helpful place.

Desvantagens:

The reconciliation tool for credit card charges can be challenging to use and takes additional introduction and training from an accountant to ensure it is being done correctly.

Jeni
Operations Manager, EUA
Construção, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

From Desktop program to Online program

5,0 há 4 anos

Comentários: Fast, prompt and knowledgeable assistance. As a new user to the online platform I am a bit of a chore to help, however I have received fantastic service including explanations so guide to me should the issue return. It is comforting that I can expect a prompt response when I reach out for help as I am uncomfortable with any facet of the company bookkeeping in limbo for any length of time.

Vantagens:

Automatic features such as tax calculations and submit, ease of importing bank feeds.

Desvantagens:

Templates limited in customization. Possibly because we are a construction office and our invoicing is a bit particular. Also, I have customized and saved a report similar to the 'print check stub' feature in the desktop version, small learning curve there and wouldn't mind seeing that report option.

MICHAEL
Accountant, EUA
Contabilidade, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Possible issue with using existing payroll subscription to add a client EIN# with the 2020 QB progra

3,0 há 4 anos

Comentários: Until I started using 2020 program it has been good.

Vantagens:

Tracking income and expenses and simplicity.

Desvantagens:

Their sunset policies in general. It appears that with the new 2020 program the option to add a client company to my accountant payroll subscription is not available. I've spent 1.5hr trying to find anything in the web site to indicate this change but there nothing. This company is using deceptive information to add a company, but it only states for 2017, 2018 & 2019. So by not stating 2020 they feel you should infer that it is no longer available. If this is true, then because of this companies sunset policies I will will not be able to provide this service to my clients. Why don't the simply state "This service is no longer available". I will call on the next business day to confirm this poor policy change!

Julie
Owner, EUA
Consultório médico, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

User Friendly

5,0 há 4 anos

Vantagens:

Customizable for my business, I like that some items are automatic.

Desvantagens:

I wish I could make 401k contributions and dhhr payments through quickbooks so that it was done automatically with payroll. I can make deductions but would love for them to be sent.

Christal
CEO, EUA
Contabilidade, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Easy Payroll app for Small Businesses

4,0 há 8 meses

Comentários: Overall positive experience with QuickBooks payroll. Helpful to get employees and taxes paid fast.

Vantagens:

QuickBooks Payroll is user friendly and easy to use. Setup and onboarding employees can be done quickly and efficiently, Auto feature for running payroll is a time saver. Filing and paying taxes are taken care of in a timely manner.

Desvantagens:

I wish QB customer support was easier and faster to access.

Yvette
Single member LLC, EUA
Restaurantes, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

I should have switched sooner!

5,0 há 5 anos

Comentários: I have used Intuit full payroll for years and have been very pleased with them. It was a no brainer to convert from desktop and integrate full payroll with the online quickbooks. Now I can so everything within one program and have assess to my banking transactions! First thing I must say is if you are moving from desktop/intuit full payroll like me, then be ready to back off and let the teams do their jobs. Then dig in and learn the minor changes that are on the software. The customer service has been the best and very helpful!

Vantagens:

I like that it is so accessible and easy. Having been a long time customer of Intuit payroll with my desktop quickbooks the integration of both together has made my life easier!

Desvantagens:

The process was more complicated and took longer than I anticipated. I expected my intuit full payroll service to quickly convert to the QBO full payroll. Clearly there are things I cannot see and did not know that took longer. Over all the transition has been very positive. This isn't really a "con" but I would advise future customers to make sure their desktop is completely up todate before they export, then set the desktop version aside and run with the online version. It will simplify your bookkeeping by hours!!!

Laura
Owner, EUA
Serviços de Facilities, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Fast, Easy and Simple.

4,0 ano passado

Comentários: When working with Quickbooks Payroll, it is easy and very straightforward, when it comes to pay roll all you need to do is add your employee's hours and that is it, I had a very tough time with my last payroll company and the set up with Quickbooks was simple and hassle free. Not only that it does not take up much of my time, like as in it is not an all day activity

Vantagens:

The easiest and best thing about Quickbooks Payroll is that when you need to add a new employee, they make it very easy for you and all you need is their information, another Pro with QuickBooks Payroll is that everything is easy and you cannot go wrong because it is so simple.

Desvantagens:

A con would be that since everything is so simple people can often mistake it for something else, and mess up, like when you are tyring to take away a employee off of payroll it can get confusing at times.

Rae
Accountant, EUA
Contabilidade, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

QuickBooks Full Service Payroll Rocks

5,0 há 4 anos

Comentários: QuickBooks Full Service Payroll has saved me a great deal of time and has assured the accuracy of my Payroll Work. Time saved is money earned and accuracy results in client satisfaction.

Vantagens:

Full Service Payroll is easy to use and it is priced competitively. I like the fact that there are informed Tech Support individuals available when I need a question answered or need help. Today, #CJM was able to help me by quickly adding a payroll item so I could complete my QBO payroll processing in short order. I also like the fact that I do not have to worry about the calculation of or the timing of payroll deposits.

Desvantagens:

I do not have any negative comments about Full Service Payroll.