---
description: Tudo sobre RingCentral Engage Digital: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RingCentral Engage Digital - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/31002/customer-communications-management/software) > [RingCentral Engage Digital](/software/173380/dimelo-digital-platform)

# RingCentral Engage Digital

Canonical: https://www.capterra.pt/software/173380/dimelo-digital-platform

Page: 1 / 2\
Seguinte: [Next page](https://www.capterra.pt/software/173380/dimelo-digital-platform?page=2)

> Gerencie todos os canais digitais de atendimento ao cliente por meio de uma única plataforma.
> 
> Verdict: Rated **4.8/5** by 13 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa RingCentral Engage Digital?

Setores: Telecomunicações, banco, seguro, energia, transportes, varejo
Regiões: Europa, Ásia, África, Oriente Médio

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.8/5** | 13 Avaliações |
| Praticidade | 4.8/5 | Based on overall reviews |
| Suporte ao cliente | 4.4/5 | Based on overall reviews |
| Relação qualidade/preço | 4.5/5 | Based on overall reviews |
| Recursos | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: RingCentral
- **Location**: Belmont, EUA
- **Founded**: 1999

## Commercial Context

- **Preço inicial**: 1,00 US$
- **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, espanhol, francês, inglês, neerlandês
- **Available Countries**: Alemanha, Canadá, Estados Unidos, Japão, Reino Unido

## Recursos

- AI Copilot
- Acesso para Celular
- Alertas/notificações
- Alerts/Escalation
- Análise de sentimentos
- Análise de texto
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Chatbot
- Coleta de dados de multicanal
- Comunicação multicanal
- Formulários personalizáveis
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de caixa de entrada
- Gestão de conteúdo
- Gestão de filas
- Gestão de modelos
- Gestão de pesquisas/enquetes
- Gestão do fluxo de trabalho
- Histórico do cliente
- Imagem de marca personalizável
- Mensagens de SMS
- Monitoramento de reclamações
- Painel
- Painel de atividades
- Personalização
- Processamento de linguagem natural
- Questionários e feedback
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios e estatística
- Respostas automáticas
- Segmentação de clientes
- Suporte do cliente
- Third-Party Integrations

## Integrations (21 total)

- Avaya Experience Platform
- Bazaarvoice
- Customer Communities
- Dynamics 365 Business Central
- Freshservice
- Google Analytics 360
- Inbenta
- Instagram
- JIRA Service Management
- Khoros Care
- Khoros Communities
- Meta for Business
- Oracle B2C Service
- Oracle CRM On Demand
- Pipefy

... and 6 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)

## Categorias relacionadas

- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Alternativas

1. [Viber](https://www.capterra.pt/software/180348/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24046 reviews)
5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avaliações

### "RingCentral is great for Telehealth\!" — 5.0/5

> **Avaliador Verificado** | *28 de março de 2023* | Clínica de saúde mental | Recommendation rating: 10.0/10
> 
> **Vantagens**: It allows patients to contact you via phone call or text but uses a different number than your personal number
> 
> **Desvantagens**: Notifications sometimes get lost so I don't see a text for a while.
> 
> Overall my experience has been great

-----

### "Ease of use and top tier service" — 5.0/5

> **Andrew** | *23 de março de 2026* | Seguros | Recommendation rating: 9.0/10
> 
> **Vantagens**: Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed
> 
> **Desvantagens**: Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product
> 
> It was the best option we had for a long time.  When we finally switched to vonage and zoom our CSI dropped tremendously.

-----

### "RingCentral Engage Digital" — 3.0/5

> **Jon Jon** | *10 de maio de 2022* | Construção | Recommendation rating: 8.0/10
> 
> **Vantagens**: good software for the people who is in this industry
> 
> **Desvantagens**: user interface sometimes lagging during opening og the App
> 
> good software for the people who is in this industry

-----

### "Time Saver and great for Memo Keeping" — 5.0/5

> **Kendall** | *13 de janeiro de 2026* | Escritório de advocacia | Recommendation rating: 10.0/10
> 
> **Vantagens**: I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time\!
> 
> **Desvantagens**: I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes"
> 
> Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk.

-----

### "I can Send Fax \!" — 5.0/5

> **Avaliador Verificado** | *25 de fevereiro de 2021* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10
> 
> **Vantagens**: I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.
> 
> **Desvantagens**: IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.
> 
> Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.

-----

Page: 1 / 2\
Seguinte: [Next page](https://www.capterra.pt/software/173380/dimelo-digital-platform?page=2)

## Links

- [View on Capterra](https://www.capterra.pt/software/173380/dimelo-digital-platform)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/173380/dimelo-digital-platform> |
| de-AT | <https://www.capterra.at/software/173380/dimelo-digital-platform> |
| de-CH | <https://www.capterra.ch/software/173380/dimelo-digital-platform> |
| en | <https://www.capterra.com/p/173380/Dimelo-Digital-platform/> |
| en-AE | <https://www.capterra.ae/software/173380/dimelo-digital-platform> |
| en-AU | <https://www.capterra.com.au/software/173380/dimelo-digital-platform> |
| en-CA | <https://www.capterra.ca/software/173380/dimelo-digital-platform> |
| en-GB | <https://www.capterra.co.uk/software/173380/dimelo-digital-platform> |
| en-IE | <https://www.capterra.ie/software/173380/dimelo-digital-platform> |
| en-IL | <https://www.capterra.co.il/software/173380/dimelo-digital-platform> |
| en-IN | <https://www.capterra.in/software/173380/dimelo-digital-platform> |
| en-NZ | <https://www.capterra.co.nz/software/173380/dimelo-digital-platform> |
| en-SG | <https://www.capterra.com.sg/software/173380/dimelo-digital-platform> |
| en-ZA | <https://www.capterra.co.za/software/173380/dimelo-digital-platform> |
| es | <https://www.capterra.es/software/173380/dimelo-digital-platform> |
| es-AR | <https://www.capterra.com.ar/software/173380/dimelo-digital-platform> |
| es-CL | <https://www.capterra.cl/software/173380/dimelo-digital-platform> |
| es-CO | <https://www.capterra.co/software/173380/dimelo-digital-platform> |
| es-CR | <https://www.capterra.co.cr/software/173380/dimelo-digital-platform> |
| es-DO | <https://www.capterra.do/software/173380/dimelo-digital-platform> |
| es-EC | <https://www.capterra.ec/software/173380/dimelo-digital-platform> |
| es-MX | <https://www.capterra.mx/software/173380/dimelo-digital-platform> |
| es-PA | <https://www.capterra.com.pa/software/173380/dimelo-digital-platform> |
| es-PE | <https://www.capterra.pe/software/173380/dimelo-digital-platform> |
| fr | <https://www.capterra.fr/software/173380/dimelo-digital-platform> |
| fr-BE | <https://fr.capterra.be/software/173380/dimelo-digital-platform> |
| fr-CA | <https://fr.capterra.ca/software/173380/dimelo-digital-platform> |
| fr-LU | <https://www.capterra.lu/software/173380/dimelo-digital-platform> |
| it | <https://www.capterra.it/software/173380/dimelo-digital-platform> |
| ja | <https://www.capterra.jp/software/173380/dimelo-digital-platform> |
| nl | <https://www.capterra.nl/software/173380/dimelo-digital-platform> |
| nl-BE | <https://www.capterra.be/software/173380/dimelo-digital-platform> |
| pt | <https://www.capterra.com.br/software/173380/dimelo-digital-platform> |
| pt-PT | <https://www.capterra.pt/software/173380/dimelo-digital-platform> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Portugal","address":{"@type":"PostalAddress","addressLocality":"Lisbon","addressRegion":"Lisbon","postalCode":"2770-071","streetAddress":"Quinta da Fonte Rua dos Malhões Edifício D. Pedro I Paço D'Arcos, 2770-071 Lisboa Portugal"},"description":"O Capterra Portugal ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.pt","url":"https://www.capterra.pt/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.pt/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"RingCentral Engage Digital","description":"A RingCentral Engage Digital é mais adequada para empresas com um mínimo de 100 funcionários.\nRingCentral Engage Digital, uma empresa da RingCentral, permite que as empresas gerenciem todos os canais digitais de atendimento ao cliente em uma única plataforma.\nComo resultado, os agentes podem gerenciar vários canais por meio de uma interface exclusiva, aumentando a velocidade de resposta, agilizando a alocação de recursos e nivelando o fluxo.\n\nMais de 14,5 milhões de mensagens provenientes de várias fontes (e-mail, chat, mensagens…) são categorizadas e enviadas aos agentes de atendimento ao cliente.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77df3a71-8d65-4ffb-be7d-dee2803e7219.png","url":"https://www.capterra.pt/software/173380/dimelo-digital-platform","@type":"SoftwareApplication","@id":"https://www.capterra.pt/software/173380/dimelo-digital-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":13},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.pt/software/173380/dimelo-digital-platform#faqs","mainEntity":[{"name":"Quem usa RingCentral Engage Digital?","@type":"Question","acceptedAnswer":{"text":"Setores: Telecomunicações, banco, seguro, energia, transportes, varejoRegiões: Europa, Ásia, África, Oriente Médio","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Software de Gestão de Comunicação com o Cliente","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"RingCentral Engage Digital","position":3,"item":"/software/173380/dimelo-digital-platform","@type":"ListItem"}],"@id":"https://www.capterra.pt/software/173380/dimelo-digital-platform#breadcrumblist"}]}
</script>