Avaliações do Timedox

Vantagens: Not much, yet. Nowhere on the website does it mention that you have to use the keys on the device to enter in the employee names. You add them the old way you used to have to text before smart phones. It wasn't until I was on the phone with tech support that I found out adding employees from my laptop is only available with the more expensive subscription service time clocks.

Desvantagens: Scheduled a setup support call through their website and no one called. Called them and they couldn't help at the time, but wanted to schedule the setup for a few hours later. No one called. Called them back again and the customer support guy got me to a certain point, put me on hold for a few minutes, and then forgot where we were in the process, thus having to start over again. I could tell through his voice and attitude that he had something else he wanted to be doing. The product might turn out to be good, but I can't recommend based on severe lack of customer service.

Comentários: My overall experience with Timedox is disappointing. I really wanted this to work for us and it doesn't.

Vantagens: The price was within our budget as a non profit agency. I also liked the bio metric fingerprint option which made the clock more ADA compliant. It was also very easy to set up.

Desvantagens: Initially, I thought it was a great product. The time clocks(we have two locations) seemed to work without interruption but once I learned the system, I realized its flaws quickly.
1. You need the Timedox team to customize the platform. For example, we created a ticket in December of 2018 to add codes such as FMLA, UPFMLA to the absence reason and we are still waiting for it to be completed.
2. Customer service is poor. I have completed tickets, called, scheduled times to have a representative call and nothing has improved our experience. Either you are referred to the tech team and then a ticket is created to only sit in the queue and never be addressed or you are told someone will call you and they don't.
3. Lack of transparency- It is impossible to speak to anyone other than the tech team or sales. You cannot reach someone with authority to address issues or concerns.
4. Functions- the reports are elementary and not detailed. You cannot schedule absences for multiple days so if you have someone out on FMLA you have to manually enter each day.
5. ACCOUNTABILITY AND ACCURACY- both of our time clocks are 1.5 minutes behind the world clock meaning employees have been inaccurately written up based on our late policy and they weren't really late.

Vantagens: Our city employees have been using the software for the last 5 years.
The ease of use and simplicity to our employers was a must before deciding to go
with Timedox.
We have time clocks spread out throughout several location and everything works in sync
via internet connection (wife and cable).
Overall we are very satisfied with the product and customer service.

Desvantagens: Can't find any reason, things are working smoothly.

Comentários: Time and cost efficient

Vantagens: Mature product, Highly customizable & Manageable state of the art in term of software and hardware. This solution has cover all our needs and much more recommended for anyone looking for a very fast and intuitive deployment, fetching various reports, manage user policies and much more.

Desvantagens: Timedox has pretty much all the features one would need for proper automated management of users. Although there are many reports available on the web version, I would like to see more reports available on mobile devices.

Comentários: just the time reports.

Vantagens: It is simple - almost plug and play. very easy to use. you get what you pay for - no less, no more.

Desvantagens: some sophisticated timing models are still under development, although probably done by now. other than that - no surprises.

Comentários: We cut of the payroll cost by prventing the buddy punching

Vantagens: We are happy with the reports created by the system, the rounding works perfect, we found the system very easy to use and install.

Desvantagens: We do not like the fact that we can not export the data directly to the employees by email.
Once a week i must check and see who forgot to punch in or out and fix the errors by my self.

Comentários: my experience with timedox was stressful and extremely dissapointing. i cannot reliably record the hours my employees are working with this software and it has caused more grief than help. as a small business owner, this is very discouraging and i cannot reccomend this product to anyone.

Vantagens: in my opinion, based upon the 6 months i have been using this software i cannot give any positive feedback because it does not operate as advertised. hours don't always record, i can NEVER see clock out times in excel unless i print the pages. im honestly suprised to see so many great reviews on this site.

Desvantagens: reports are rarely correct, sometimes never reports at all. setup was difficult. took 2 weeks of conversations with tech support to finally get it to record data, even after a replacement hardware upgrade the software still fails to properly record sign ins and sign outs.

Vantagens: Easy setup, easy to use, reliable, great reports, amazing customer service. Highly recommend to any company looking to upgrade it's time clock system.

Vantagens: First, it saves me precious time.
I can get a log of all my employees to a rather simple excel form. The best part of it, you get a log of all these employees that entered but didn't exit. It saves time to search for that, especially when you have many employees.

Comentários: Easy to use
great customer support
great team
awesome price

Vantagens: So, after two months I can say that Timedox really saved me tones of money, I personally really like the Tandem pro device.
Easy to install, great support with real human behind the phone.
the main reason that I decided to purchase this device is because it have a fingerprint feature which is super great!
So thank you Timedox for your awesome time clock for employees and specially for small businesses like me .

Desvantagens: I didn't find any cons yet :)
if I will find something I'll update this post

Comentários: Save time in getting all the work around time sheets

Vantagens: Easy setup. Splendid support. I get reports clear and easy. Saved me time. Timedox is responsive and can provide more features as I see ir.

Vantagens: The physical machine that accompanies this software works great and has a bunch of awesome features.

Desvantagens: The online software is very slow and requires way to many page refreshes. Clearly this was not made by an experienced developer.

Vantagens: The central web reports and the fact that we do not need to enroll employees on each device separately

Desvantagens: The fact that the system doesn't support landline phone reporting, so employees have to use their mobile phone instead.