--- description: Tudo sobre ManageEngine ServiceDesk Plus MSP: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus MSP - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [ManageEngine ServiceDesk Plus MSP](/software/169180/servicedesk-plus-msp) # ManageEngine ServiceDesk Plus MSP Canonical: https://www.capterra.pt/software/169180/servicedesk-plus-msp > O ServiceDesk Plus MSP é uma central de serviços pronta para ITIL para provedores de serviços gerenciados com recursos baseados nas melhores práticas de ITSM. > > Verdict: Rated **4.0/5** by 5 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ManageEngine ServiceDesk Plus MSP? O Service Desk Plus MSP fornece uma central de serviços abrangente para provedores de serviços gerenciados com a facilidade de uso que as pequenas e médias empresas precisam e os recursos poderosos que as empresas exigem para elevar os níveis dos negócios. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.0/5** | 5 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ManageEngine - **Location**: The Octagon, EUA - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 1445,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos, Japão ## Recursos - Agendamento - Análise de dados - Backup e recuperação - Cobrança e faturamento - Configuration Management Database (CMDB) - Controle de horas e despesas - Controle e acesso remoto - Fluxo de trabalho de aprovações - Gerenciamento de configuração - Gerenciamento de correções - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de carteira - Gestão de contratos e licenças - Gestão de edição - Gestão de estoques - Gestão de incidentes - Gestão de licenças - Gestão de mudanças - Gestão de problemas - Gestão de projetos - Gestão do conhecimento - Imagem de marca personalizável - Monitoramento remoto e gestão - Painel - Planejamento de mudanças - Portal de autoatendimento - Rastreamento de recursos - Relatórios e análise de dados - Relatórios e estatística - Suporte do cliente ## Integrations (7 total) - ManageEngine Analytics Plus - ManageEngine Endpoint Central MSP - ManageEngine OpManager - Microsoft Teams - Zoho Books - Zoho CRM - Zoho Invoice ## Opções de suporte - Assistência 24/7 - Bate-papo ## Category - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Categorias relacionadas - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Software MSP](https://www.capterra.pt/directory/30921/msp/software) - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) ## Alternativas 1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (764 reviews) 3. [Deepser](https://www.capterra.pt/software/178946/deepser) — 4.6/5 (56 reviews) 4. [ChangeGear](https://www.capterra.pt/software/146239/changegear-itsm) — 4.0/5 (51 reviews) 5. [Alloy Navigator](https://www.capterra.pt/software/108129/alloy-navigator) — 4.5/5 (64 reviews) ## Avaliações ### "Exceptional for Call centers" — 5.0/5 > **Gerson** | *14 de fevereiro de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console. > > **Desvantagens**: Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning. > > Multi client software is hard to find. This is perfect for a call center, ----- ### "The software to manage requests" — 4.0/5 > **Avaliador Verificado** | *31 de outubro de 2018* | Segurança de rede e informática | Recommendation rating: 8.0/10 > > **Vantagens**: It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets > > **Desvantagens**: Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent > > The facility to manage Customer Requests for internal an external of them is a goof option to take this software ----- ### "Old and clunky" — 3.0/5 > **Jean-Louis** | *19 de abril de 2018* | Recommendation rating: 3.0/10 > > **Vantagens**: ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop. > > **Desvantagens**: They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless. ----- ### "Best Helpdesk Ticketing and Inventory tool" — 4.0/5 > **Ajit** | *16 de julho de 2022* | Petróleo e energia | Recommendation rating: 9.0/10 > > **Vantagens**: nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options" > > **Desvantagens**: To many vulnerabilities found in a month due to that need to upgrade the version frequently. ----- ### "Manage your IT Department with ease" — 4.0/5 > **fazal** | *22 de janeiro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents. > > **Desvantagens**: it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex ## Links - [View on Capterra](https://www.capterra.pt/software/169180/servicedesk-plus-msp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data