Avaliações do Balto

da Balto Software

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Nota média de avaliações

  • Geral
    4,7/5
  • Praticidade
    4,3/5
  • Atendimento ao cliente
    4,5/5

Sobre Balto

Understand phone conversations and instantly alerts reps with the best things to say at high-impact points in the call.

Saiba mais sobre o Balto

Exibindo 3 avaliações de %{reviews_total}

Avaliador Verificado
Principal
Capital de risco e capital privado, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 08/04/2019

"Wow! Balto really helped us get sales people up to speed fast"

Vantagens: Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Desvantagens: Haven't run into any huge issues yet. Awaiting a few features but they are being built!

  • Fonte da avaliação 
  • Avaliado em 08/04/2019
Brandon T.
President
Serviços financeiros, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 15/01/2019

"Real Time vs Post Call Superiority"

Comentários: Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Vantagens: The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Desvantagens: The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

  • Fonte da avaliação 
  • Avaliado em 15/01/2019
Avaliador Verificado
Swim Instructor
Saúde, bem-estar e condicionamento físico, 501-1000 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 21/07/2019

"Closing Sales in a Flash!"

Vantagens: It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Desvantagens: Still eager to find the right CRM platform to sync up with this.

  • Fonte da avaliação 
  • Avaliado em 21/07/2019