Avaliações do tawk.to

Indispensável

Vantagens:

Muito pratico de utilizar, fica registrado todo o histórico da conversa (podendo ser compartilhado o conteúdo te auxiliando com informações que possam ter sido perdidas), o robô faz o filtro, permitindo que você já aborde o cliente com uma resolução, além de ficar um chat em off para responder quando estiver online e permitir a avaliação e feedback do cliente sobre o atendimento prestrado.

Desvantagens:

Talvez a ferramenta de busca do conteúdo da conversa poderia ser melhorado, pois em alguns casos, mesmo tendo o dado da busca na conversa o software não retornava com a informação.

Atendimento com excelência.

Comentários: Uso para atendimento on line as pessoas que navegam por meu site.

Vantagens:

Gosto da praticidade de ter meus clientes atendidos com rapidez e praticidade. Bons relatórios e facilidade de atendimento.

Desvantagens:

Até agora nada me desagrada. Tenho as tudo o que me interessa nesta ferramenta. Uso constantemente e nada me desagrada.

Tawk to for live support

Comentários: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Vantagens:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Desvantagens:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Comentários: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Vantagens:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Desvantagens:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Very good for someone who's just starting out

Comentários: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Vantagens:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Desvantagens:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

"Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"

Comentários: Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs.

Vantagens:

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Desvantagens:

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

Comentários: Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Vantagens:

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Desvantagens:

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Best started for your chat bot needs

Comentários: I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date

Vantagens:

Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most

Desvantagens:

The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat.

Chat support app that's not so good, not so bad!

Vantagens:

We can attend to numerous clients at the same time and allocate the chats to all the chat support members. We can create tickets and above all, it's free to use. They have a mobile app too and you can ensure that you never miss a chat!

Desvantagens:

The fact that the mobile app practically needs to be logged in every day. The mobile app frequently logs you out and to maintain the session, you have to check your login every few hours/ every day/ every few days. Without any warning, the mobile app would simply log you out without you knowing it!

A fantastic free product, but does have its limitations if using with Shopify

Vantagens:

The fact that it's free to use and easy to install

Desvantagens:

Not integrated too well with Shopify with many limitations.

Best Online Customer Service

Comentários: My experience with tawk.to has been really amazing, helping me to connect to important projects.

Vantagens:

I love that I am able to interact with the representatives without going through a lot of stress while trying to do so.

Desvantagens:

I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message.

Best Chat app

Vantagens:

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

Desvantagens:

Improve reporting to be as detailed as possible.

No-cost way to increase customer satisfaction? Who wouldn't want this?

Comentários: We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

Vantagens:

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Desvantagens:

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

It is a great tool when you are starting your business!

Vantagens:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Desvantagens:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

A must have and easy to integrate live chat application for a startup

Comentários: Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online.

Vantagens:

I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website.

Desvantagens:

Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users.

The Incredible and Awesome Chat Software

Comentários: I am really satisfied with tawk.to. There are lots of reasons. First, it is free. Then I have installed tawk.to in my WordPress websites with the help of tawk.to plugin. I sell online products on my e-commerce website, so I allow my visitors to chat with me before purchasing any product. It’s really easy to understand and use. For my websites, the importance of tawk.to is too much. Because it has helped me to communicate with my visitors and customers. Even I have installed this on my other websites which I developed using Joomla and Magento. I am really happy with tawk.to features.

Vantagens:

If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software.

Desvantagens:

For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good.

One of the best Chat for websites.

Comentários: It is a great tool and feet that is very useful for any type of website. if used correctly it can become a means of sales for your business.

Vantagens:

An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone. We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere.

Desvantagens:

Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again

The best option for an online chat on a website

Comentários: This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it.

Vantagens:

This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

Desvantagens:

The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

Comprehensive support chat integration

Comentários: We use tawk.to to manage customer queries on many websites and frontend applications.

Vantagens:

Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports.

Desvantagens:

More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult.

Few things to keep in mind about Tawk.to

Comentários: It adds great value to your business.

Vantagens:

1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily. 2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

Desvantagens:

1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be. 2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

Online communication

Comentários: Because of a lot of functions, it has like visitors type, pages they visit and location, it helps us make more personalized chatting experience especially with repeat customers.

Vantagens:

The software is easy to use and to implement, gives demographics of web visitors so that you know in which state or country they are. This enables you even to personalise your chat thus increasing customer service. Offers its own tawkto icon on the free version chat and the flexibility to personalize once you pay. The free version is really incredible especially their features of adding someone else for support.

Desvantagens:

They add ons are pricey and not worth the amount you will need to pay

Excellent value. Tons of features, maybe even too much

Vantagens:

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Desvantagens:

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Great free software

Comentários: Perfect! It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk

Vantagens:

It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk

Desvantagens:

requires someone to be there to awnser the questions. the location of people is completly off but not that improtant.

Simple easy to use live chat support without hassle.

Comentários: I am really very satisfied with tawk service, I can see who is online on my server from my dashboard, which gives me an awesome overview of total users browsing. I would love to see a one-time payment for the white label. But with an unlimited agent, awesome reporting and emoji it is getting more and more interesting. If you need a free chat service for the unlimited user at free of cost then this is for you.

Vantagens:

With WP, Joomla, and support for most of the software, this is my first choice for a live support system. I am using this on my WordPress website and from my desktop app. This is really simple and easy to use. Pre-define chats make my support simpler. I started using it for my personal blog few years ago and still it is an awesome and never gave any problems. IF you need a an awesome chat which is simple to integrate that tawk is for you, and more of all it is absolutely free.

Desvantagens:

White lebel pricing is per monthly basic which is a bit more for starter like me.I would like to see one time plans for white lebel.

It is the most complete messaging app that you have tested.

Comentários: I was looking for a chat to be able to communicate with my clients, and this module, apart from giving you that, gives you a plus. Knowing where your customers are and from where the source arrives, it's unbelievable

Vantagens:

- It is a free application, which is ideal for small businesses and large companies, greatly reduces expenses. - You get all the basic tools you might need for your first live chat. - The implementation is extremely easy. - Notes feature that allows you to keep track of previous contacts with customers.

Desvantagens:

- It's free, which means that you don't get any guarantee that it will work or that you will get help. - It has very useful extensions that are paid - There is still no translation service. - It has some difficulty to handle the administration part at the beginning.