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The ease of setup, integration, and running payroll. They have simplified the process.
As of right now I have yet to find a feature that my company needs that on pay dues not have.
Filtrar avaliações (417)
Filtrar avaliações (417)
OnPay User Review
Payroll for our company is handled via OnPay
Comentários: Payroll is processed, taxes are paid and filed, and year-end reports are generated all through OnPay. The reason I went with OnPay is that they provide a turnkey service at a reasonable price. The onboarding process was painless, and customer service has been superb.
Thanks to OnPay, I can now run all of my commissions once a week, which is considerably more convenient for both my clients and my team. After a lot of research, I settled on OnPay, and I couldn't be happier with my decision. It was smooth sailing all the way through the transfer they facilitated for me in the middle of last year.
I'd like new hires to use the app to fill out more information, such as their Emergency Contact information. Instead than needing to log in and check, it would be great to be alerted when a candidate has accepted a proposal.
The best payroll service available!
Comentários: We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.
OnPay is easy to use, and our employees love how easy they can manage their profiles.
The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.
Product is "meh", Customer Support is subpar.
Comentários: On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay. The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail. The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available. For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)
The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.
Resposta do OnPay
há 2 anos
Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.
OnPay is great for my non-profit
Comentários: OnPay's system frees up time for us to be able to do our work without a lot of the manual processes of setting up and paying employees and taxes in each state. It is so fast and easy now!
OnPay sends invitation so employees and contractors can onboard themselves; it easy to change pay rates or benefits for employees; the standard reports are very helpful and well laid out; it's so great that OnPay handles all of my tax payments to four different states; end of year reporting is so simples and employees can log in and see their forms without admin help; monthly charges only for those employees/ contractors who get paid that month
Better help documentation or maybe info blurbs on how to make changes to a pay run at various stages, or how to delete and restart, or how to run the payroll run with the employees that were missed
Exceptional Payroll Software
Comentários: Everything about payroll is a nightmare for any business, but more importantly for small business in America. Since we are working throughout many states and cities across the country, OnPay makes this all so simplistic and easy to maintain compliances.
Simplistic integration with our existing employee database, user friendly to add new employees and contractors, Customer service is exceptional when called upon for help.
Cost is a bit on the high side, but I attribute this to the outstanding support and ease of use. Both factors which are paramount for our industry and the constant changes from state to state regarding payroll reporting etc.
Onpay is a great payroll provider service for small businesses
Comentários: We are a small business with around ten employees and have found onpay to be an affordable and well designed platform
Software is intuitive and easy to use. It only takes a few minutes to do the payroll each cycle.
I can't figure out how to remove an employee that is no longer working at our firm
OnPay for the Win
Comentários: OnPay user since 2019. OnPay is exactly the kind of payroll solution I needed to manage my business and keep my payroll organized and in full compliance. It has saved me tremendous amounts of time and effort. Highly recommend to all businesses.
Easy to enter and manage employee info.
None. No issues. My only occasional problem is they would miss filing a report and submitting a payment for one of the payroll taxes.
Great payroll system
Comentários: I use OnPay every other week for payroll and feel it is a very good product to use.
This payroll system is fairly easy to use and the support is excellent!!
The employee files have many different areas to look at and I'm not always sure where to go.
I love the ease of use and the comfort knowing that employees have access to everything they need at any time.
I wish they had an app rather than just logging into the website.
Comentários: Generally streamlined and time efficient.
I have been using OnPay for several years now. This service has handled most of the employees payroll and reporting issues I was having prior to using it. It's time efficient and very streamlined.
Not always easy to find what you are looking for if you're trying to modify something in employee profile. I eventually managed to sort it out.
New User, happy so far
The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!
So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.
The customer support is fantastic, they are always solving the issue and help when they can. The software is easy to use and the portal for employees reduces a lot of the previous communication with employees (where is my paystub? my w2?)
sometimes if there is a feature you are not familiar with, you will require tech support.
Onpay is a must for small businesses
Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks.
There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools.
OnPay software worked well for microbusinesses with little knowledge about payroll and payroll taxes
Comentários: I no longer provide payroll services or payroll tax preparation services to my clients. In an environment where payroll tax requirements are rapidly changing, such as the new W-4 form, it is helpful for me to offload client payroll processing to a cloud-based payroll service provider. Yet, I can still occasionally check in to help clients if there are any concerns.
The software was very easy to use. I'm a CPA who converted my clients who process payroll to this software. The change went well. I received good support when I needed it. My clients, some of whom have very limited knowledge about processing payroll and payroll taxes, made the change and are doing well. Where support was required the OnPay staff worked with my clients, or with me to accomplish the goal.
This change-over was done in December to be effective with the new year. Sometimes there was some difficulty processing the first weekly payroll which overlapped both years, but was paid in the new year. Ultimately OnPay support helped us work through the issues.
Comentários: We also implemented a Worker's Comp system that integrates seamlessly with OnPay. We simply calculate the payroll amount and the fee for Worker's Comp is charged to our company each week so there's no annual deposit or reconciliation at the end of the year because it's all handled week by week.
OnPay is extremely easy to use, extremely fast, and flexible. We use it weekly to handle our payroll needs. It is so simple and intuitive, and whenever I've contacted OnPay with a question, their consultants were very helpful. I really can't say enough about how pleased I am with OnPay. Our payroll used to be a nightmare and OnPay made that into a nothing burger. We literally handle our payroll in less than 5 minutes a week. I mentioned it's also very flexible. We pay staff by performance. The way we do it is to calculate the gross income they generated for the company each week, divide by the number of hours, then put that $/hr into their payroll amount (so this number changes slightly each week). Then we simply set the number of ours they worked and their pay is calculated instantly with proper deductions and all the complicated bits handled automatically.
When we first implemented their Worker's Comp system into our Payroll, the first year the Worker's Comp people tried to charge us extra because they were counting my wife and myself (owners) as being covered by Worker's Comp in addition to our employees. This was not what we wanted and never requested to have that, so it seemed like a bit of a sketchy effort maybe, but was easy to fix. We simply contacted the Worker's Comp people, asked what the extra charge was for and had them remove it. They said we needed to sign a paper stating we did not want to be covered by Worker's Comp policy since we were owners. Okay, we told them that in the first place, and they never mentioned the need to sign any document. Anyway, it was easily fixed and that was the ONLY downside we have had and technically, it wasn't with OnPay, it was with the Worker's Comp company they partner with.
OnPay is the one and only outstanding payroll software
Comentários: OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process.
Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.
OnPay is providing excellent services. I have not faced any big issues while using this payroll program.
Perfect Payroll Service for Small Nonprofit
Comentários: For many years we used a CPA firm to handling bookkeeping, payroll and IRS reporting for our small nonprofit organization with 1-3 employees. For payroll they computed the amounts but did not actually write any checks. We had to do that. Also, we had to make the tax payments to the IRS and the State. And for this they charged over $150/month. And when they prepared the Quarterly Payroll reports, they charged about $150 as well. We let them go for another reason....but when we did we still needed to deal with payroll. With OnPay we decided to do it ourselves. The differences is like night and day. OnPay handles the computation of payroll, moves the payroll funds and taxes from our bank account and Direct Pays the employees & contractors and files and pays the IRS and State taxes all as part of their normal charge. Not only did we save a lot of money in the process, but we also saved a lot of time compared to what we had to do before OnPay. For our nonprofit it was the perfect fit.
Assuming everything is set up for the employee or contractor, all that we need to do for each payroll run is just enter the hours. OnPay takes care of the behind the scenes transfer of money as well as the Direct Deposit to the accounts of the employees or contractor and all the related payments and reporting functions. Simple and easy to do.
It is not a problem for our small organization but I can see how the software would be very cumbersome if the number of employees or contractors to be paid would be very large. Probably over 25 would be pushing it on the input.
Easy to Implement and Train
Comentários: The customer service is amazing when you have an issue.
We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry.
The PTO accruals were not really straight forward
Great Payroll Company
Comentários: Overall OnPay is great. This is my first Payroll experience so I don’t have a comparison but they have made the experience very positive. I have had them log in to my computer and walk me through every step. [SENSITIVE CONTENT HIDDEN] is amazing I hesitate to tell you all for fear she will get too busy helping the rest of you hahaha
The layout is user friendly. I am a first time business owner so doing payroll was new and OnPay was easy. They are affordable, same great service for much less than other companies. Customer service is outstanding !! They have been terrific at walking me through the process and resolving any issues I’ve ever had.
I’m not a very active company as far as payroll and it would be nice if there was a lower cost option for when you aren’t submitting payroll but still need monthly tax forms filed. They have a suspended rate Which does this but was a bit high.
Great solution for payroll needs
Comentários: Onpay has streamlined and simplified the tax filing and payroll processing side of running a business. It saves a lot of time and is easy to navigate.
Onpay takes a task that would normally be complicated and simplifies it while making the whole process very streamlined. The features and functionality make it easy to do everything you need to do.
Sometimes it is slow to load pages. The navigation to get to previous tax filings are a little bit confusing for client users.
Comentários: The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.
Visually intuitive platform that takes what is a central admin process from functional to pleasurable. OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.
The OnPay software just works, if there are problems, or least likes, can't think of anything significant.
Great Payroll Done with the Least Amount of Problems
I have worked with accounting firms in the past. They are expensive and required more 'hands - on' than was convenient. Hiring an accounting firm was always more expensive.
On Pay is a brilliant setup that is as easy-as-pie.
However, if I need any questions answered they are immediate with response and help.
Using the On Pay interface was very easy and logical. It took me no time to pay my employees. The format is easy to navigate and the setup is quite user friendly. I like that I need not fuss with taxes and other payroll distributions. It is all done right here. My employees get direct deposit and end of year tax documentation. I get a running narrative of where I stand at anytime I wish, as pertains to payroll.
I have yet to find fault with On Pay. Any questions or help was very quickly offered. Being in agriculture has its own areas of tax and qualifications, and On Pay was ready to go with what I needed.
Make's Life Better
OnPay was a game changer for our company and has made the payroll process simple and pain free. The best part is that their customer service ROCKS and is full of helpful people. Very happy and plan to stay for a long time. Thanks!
Time Tracking App / where employees can login using an app from this platform. We currently use TimeStation
This software does exactly what I need - Pay folks, keep track of the taxes.
Comentários: I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.
I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.
The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.
A must for any size business when starting your Payroll or HR department
Comentários: I have had many interactions with Onpay employees. They are very knowledgeable and helpful. It is a company that is reachable when you are working on payroll. If you are afraid of making a mistake they are here to assist.
It was very easy to set up as a first time small business owner. It only took few hours to do the initial set up but I was able to have direct deposit done for my first employee on the payroll day. Now Onpay offers more HR features than it did 5 years ago. My recommendation to a new business owner, is to take advantage of that function or feature at the beginning of the set up and allow a little more time to get it done correctly.
When they are changes, features are moved around and it is hard to find them but with Chat, it is easy to get someone to help you right away. I do not see any negatives apart from that.