Avaliações do Mend

Transforming my healthcare experience forever.

Comentários: I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

Vantagens:

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Desvantagens:

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

Mend

Comentários: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Vantagens:

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Desvantagens:

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

worked

Comentários: I clicked the link, chatted with a nurse. (good picture of a pretty lady) All went well.

Vantagens:

I was given a link to click on, it worked. Had video chat with a nurse

Desvantagens:

I know nothing about this, so how can I say anything bad or good for that matter

Blunt truth

Comentários: I will prefer not to use it.

Vantagens:

I used it only because I was forced to for a telemedicine appointment. It allowed me to complete the appointment.

Desvantagens:

Yes! It could be less invasive! It could allow the use of hyphenated names. It could give a bit more choice and context. I just wanted to get an appointment set up and completed in a timely manner. I don't want yet another software "relationship" that reduces my control over my personal, sensitive information and potentially multiplies my exposure to hacking, misuse, or abuse!

MEND review

Comentários: Overall MEND is helpful

Vantagens:

I can use computer or phone for connection

Desvantagens:

Connectivity, need to re-boot often, sometimes poor audio, interrupted service when patient gets texts.

"Must have" feature for rural medical services.

Vantagens:

Easy to learnMy PCP is comfortable with itMore comfortable than a trip to a medical appointment for a routine check up.Can prepare and refer to notes, labs, questions I want to ask so appointment has more value added.

Desvantagens:

Really need the video for this to work well. I have a video and a broadband connection, but do others, especially rural patients.

Antonio Adams appointment

Comentários: Excellent

Vantagens:

Everything was good. I really like using it.

Desvantagens:

No cons: I really like the service. I have no complaints.

Therapy can change your life too

Vantagens:

[sensitive content hidden], my therapist was an active listener and gave me skills that I could implement right away. I always felt comfortable sharing personal experiences with her without judgement, so I knew I can be open and honest about situations/issues.

Desvantagens:

I wasn't sure how to get in contact with my therapist in between sessions if I was having what felt like an urgent matter.

Thank you Hazelden

Vantagens:

This is an easy and effective and efficient way to stay connected and engaged furthering my recovery journey

Desvantagens:

This is an easy and effective and efficient way to stay connected and engaged furthering my recovery journey

Virtual Visit

Comentários: Fine at home service--a good supplement to doctor's visits

Vantagens:

Easy to schedule and Sharon was both knowlegeable and kind.

Desvantagens:

A little bit of difficulty on the check in. It said my Internet quality was low but the suggested steps weren't clear. No trouble on my end during the virtual visit.

Excellent Service

Comentários: Excellent and convenient service. Very quick, providers are professional and thorough in their assessments. I have recommended this service to family and friends continuously over the last couple of years.

Vantagens:

Quick & convenienct service

Desvantagens:

nothing

Reoccurring Issues that Never Get Addressed

Comentários: Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

Vantagens:

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Desvantagens:

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Learning Curve

Comentários: It has more challenges for sure than zoom. Transmissions are frequently unclear / cut out. Perhaps Zoom has stronger, wider-ranging connections, not sure. I would say that while there are some things that are good about mend, I don't love it overall.

Vantagens:

I like that mend alerts patients before their appt about the upcoming appt and allows them to prepare themselves and be waiting for the appt to start.

Desvantagens:

Connections are often poor, frequently cuts out, sometimes have an echo. I do not like that you have to be near wifi (doesn't always work for our patients) and that there are so many parameters for it to be successful (i.e. have to use safari with iphone but chrome with Macbook - lots of these considtions). I also wish the image of the patient could be minimized so that you can be working on you own emr notes (not in the mend notes) while seeing the patient. I also wish group meetings were easier to access.

Customizable

Comentários: Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Vantagens:

Mend is always willing to work with us on how to make improvements to the platform or our process to make it easier for our providers, staff, and patients.

Desvantagens:

With any tech there will always be glitches and or issues with connectivity. There are certain providers/patients that report issues with loss of video or audio.

Thank you

Comentários: Thank you for helping me get my mic to work from home I was right up against a patient visit and your team, especially Catlin, got it to work. Please make sure to let people know that Chrome is the preferred browser. One employee told me it didn't make a difference and it did make a difference! Thank you for making it so easy to use and patient ease to use as well. The patient connection is always the most difficult in most cases. You platform is super easy for them!

Vantagens:

not applicablerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Desvantagens:

not applicablerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

User Friendly

Comentários: AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.

Vantagens:

Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.

Desvantagens:

I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.

Just so-so

Comentários: Overall ok, but could sure be improved w/ features & integration with EHR

Vantagens:

Pretty easy to learn. Generally reliable - and lots of emails if malfunctioning. Has lots of tip sheets. Patients don't have to download an app

Desvantagens:

Limited features (e.g., screen share would be nice); not connected to EHR so have to schedule/check out appts in 2 places which is a real hassle.

Very positive. Customer support is awesome

Vantagens:

It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.

Desvantagens:

It does not work on every platform and it is hard to tell which platforms it does and doesn't work on. Many of the patients we would like to target for this program do not have the technology to use this service.

Mend Review

Comentários: Overall I would not recommend Mend. Compared to other similar products, this software is not the best.

Vantagens:

There isn't much I like about this product. It was there when I needed it to continue practice during the pandemic but now that I am familiar with it and other products, I do not like much about this software.

Desvantagens:

There always seems to be some issue with connection. The images are often blurry and I have had many issues with getting connected to sessions. The screen sharing feature does not seem to work. There are many unnecessary steps required to get things done. Tech support is not as helpful as I would like it to be.

A useful tool for video communications with a few flaws

Comentários: It's alright. Having to make a profile for each patient that schedules a video visit is a pain in the butt, I want there to be some way for the patient to create their own account, or a way to seamlessly transfer our EMR information to create a mend account without wasting all this time copy/pasting patient info.

Vantagens:

Easy to register patients into the system, patients can confirm that their tech works prior to the appointment.

Desvantagens:

we have no automated software to link mend to our EMR, so every mend patient must be added manually. A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time. There is also no feedback that the patient database is being queried when you search for it, so it's hard to tell if there are no users with that name, or if the database hasn't finished it's search yet. I often times end up making duplicate patient profiles just because I think the patient is not in the system when they are, the database was just slow to show me that. The speed in which search query finishes varies between half a second to almost 10 seconds. Add one of those spinning "searching" icons so I know it's still searching.

Audio needs enhancement

Vantagens:

Easy to use, ability to see daily, weekly or monthly

Desvantagens:

When you are seeing a patient via the telemed feature, the audio is a poor quality and most of the time you cannot even hear the patient or they cannot hear us. Patient's state that they do nto get their text messages to be reminded of upcoming appointments

Didn't hold up

Comentários: MEND has disrupted important communication and I do not recommend it.

Vantagens:

Patients say it is easy to use. They have said they can connect from the links.

Desvantagens:

Frequent drop outs during sessions. Often have to switch to a different platform due to poor performance.

MEND SOFTWARE REVIEW

Comentários: Overall it has been helpful to see clients who are unable to be seen in persons.

Vantagens:

I like the new telehealth platform for viewing/seeing/meeting with clients I like the new virtual waiting room

Desvantagens:

The software is often slow, and takes several seconds to switch between screens (such as when rescheduling with patient while he/she is still online) As well during this interaction it is very hard to tell what is a block or what is an actual appt. Because my organization uses 2platfirms advanced MD and MEND, I often have to look between the 2 calendars which is time consuming. It would be nice if it were more seamless

Great easy sofwaew

Comentários: I use it for therapy and doctors visita

Vantagens:

Good and easy to use. Great quality and sound. I would think maybe a bit extra space to see on the screen would be better. Like a full screen when you FaceTime

Desvantagens:

Not really much to complain about. Good services

MEND Review

Comentários: I have been able to cut down patient check in time when checking into their first appointment. They don't have to sit and fill out paperwork before seeing the provider and can do it all on their smart phones in the comfort of their homes. This has also cut down on patients checking in late to their appointments. Overall, I think it has been a great use for our intake team and from what I hear, the providers find if very easy to use as well.

Vantagens:

Although I am not a provider offering services through MEND, I use it often to send registration paperwork to patients. I have experienced a training with MEND and the customer support was excellent and easy to follow. Anytime you have a question, someone responds very quickly. What I like most about the software is how easy it is to navigate and input data.

Desvantagens:

I'm being completely honest when I say that I don't have any issues with using MEND for the things I do. The only thing that took a few tries for me to remember was setting up a child under age 18; I had to remind myself to also obtain all parent/guardian information too, such as date of birth. Everything has been smooth sailing other than that.