18 anos ajudando empresas portuguesas
a escolherem o melhor software

Sobre isolved

Plataforma HCM abrangente e completamente escalonável adaptada para empregadores de pequenas e médias empresas.

Saiba mais sobre o isolved

Vantagens:

The direct deposit feature is priceless. This has saved us a load of time.

Desvantagens:

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

Notas do isolved

Pontuação média

Praticidade
3,9
Atendimento ao cliente
3,7
Recursos
3,9
Relação qualidade/preço
3,8

Probabilidade de recomendação

7,1/ 10

O isolved tem uma classificação geral de 3,9 em 5 estrelas com base em 577 avaliações de usuários no Capterra.

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Filtrar avaliações (577)

Alan
Alan
Human Resources Generalist, Peru
Usuário do LinkedIn Verificado
Hospitais e Saúde, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Payroll processing and HR data entry in one place is great

4,0 ano passado

Comentários: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Vantagens:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Desvantagens:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Resposta do isolved

ano passado

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Jennifer
Sr. Manager of Product, EUA
Serviços financeiros, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Pretty Much There

4,0 há 6 meses

Vantagens:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Desvantagens:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

Resposta do isolved

há 6 meses

Thank you for sharing your feedback! We're glad to hear that you find isolved's end-to-end solutions for employers helpful. We appreciate your suggestion regarding improving older features enhancements to remain relevant. Your input is valuable to us as we continue to enhance our platform. If you have any specific areas you'd like us to focus on or if you need assistance with anything else, please feel free to reach out. We're here to help and ensure you have a great experience with isolved.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

iSolved Review

3,0 há 11 meses

Vantagens:

Having everything in one place. The ability for employees to clock in at their desk

Desvantagens:

Customer service was not good. Getting answers to problems took days.

Resposta do isolved

há 11 meses

Thank you for taking the time to leave a review of isolved! We apologize for your experience with our customer service and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Melissa
Scheduler, EUA
Hospitais e Saúde, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

isolved Review

5,0 há 3 meses

Comentários: Overall, my experience with isolved has been positive. There integrations are seamless.

Vantagens:

We enjoy isolved products because it saves us time and money to be able to do the things we need to do.

Desvantagens:

Their mobile app needs to be more user friendly for employees touse

Luz
HR Director, EUA
Fabricação de alimentos, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Isolved Review

5,0 há 7 meses

Comentários: Excellent. I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side. Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system for the current company I am in or know where there are issues that need to be fixed or improved. Without that prior knowledge I would not have been able to see how vast and amazing isolved can truly be for a company and would have thought it was limited to what was shown through the trainings. Often, I speak with isolved reps and am able to tell them of things I know the system can do to have implemented and current isolved reps are not even aware of that (a bit surprising but I guess it is because I was exposed to more information than the day-to-day reps have when I worked with together with isolved and Insperity). Nevertheless, I love isolved.

Vantagens:

1. Customer Service 2. Vast amount of data to work with 3. One place for all your needs 4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Desvantagens:

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool. Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

Victoria
Implementation Manager, EUA
Contabilidade, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

isolved's ability to be customized

4,0 há 7 meses

Comentários: Overall, the platform is great and easy to use.

Vantagens:

The ability to grow the platform and customize it as needed to meet customers needs

Desvantagens:

The recent issues with releases. With the majority of releases lately, there have been glitches.

Resposta do isolved

há 6 meses

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a valuable tool with it's ability to be customizable. We understand that frequent updates can sometimes lead to glitches, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Autumn
HCM Benefit Specialist, EUA
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Make your life easier with iSolved Benefits Administration

4,0 há 9 meses

Comentários: After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Vantagens:

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Desvantagens:

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Resposta do isolved

há 9 meses

Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions.

Denise
Human Resources Manager, EUA
Bancos, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Could focus more on customer needs rather than the look of your product. New format is awful!

4,0 há 9 meses

Comentários: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Vantagens:

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Desvantagens:

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Resposta do isolved

há 9 meses

We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Vinita
RN-Administrator, EUA
Consultório médico, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good Timekeeping Platform

4,0 há 6 meses

Comentários: Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.

Vantagens:

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Desvantagens:

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Resposta do isolved

há 6 meses

Thank you for sharing your experience! We appreciate your feedback regarding the ability for admins to make updates on the backend and will certainly take that into consideration for future enhancements. If you have any specific suggestions for improvements or if there are any other features you would like to see added, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing isolved!

Mike
Director of Human Resources, EUA
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Isolved in my experience

4,0 há 10 meses

Comentários: Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Vantagens:

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Desvantagens:

Service response is lacking at times. I would like the response to questions or issues to be more timely.

Resposta do isolved

há 9 meses

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions.

Jim
HR Manager, EUA
Eletrônicos, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

isolved Denkai review

4,0 ano passado

Comentários: Disappointing. I've made complaints and get plenty of concerned lip service, but no action.

Vantagens:

Very easy to use for both administrators, managers, and employees.

Desvantagens:

Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company.

Resposta do isolved

ano passado

Hello! Thank you for leaving your honest review of isolved. We certainly don't want you to feel that you are in the dark. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at [email protected] so we can get you connected with the proper support.

Erin
VP of HR, EUA
Química, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Why I love isolved!

4,0 ano passado

Comentários: Overall, iSolved has become our comprehensive HRIS, significantly making my job much easier.

Vantagens:

I appreciate the streamlined process of payroll administration, facilitated by an efficient timekeeping system. The accessibility for supervisors and managers to edit and approve time cards within their respective departments adds a layer of convenience. Furthermore, the Share and Perform system proves to be an invaluable tool for monitoring performance reviews and establishing and tracking goals. The University, serving as our LMS, stands out with its user-friendly interface, enabling seamless report generation and the customization of training videos tailored to our company's specific needs.

Desvantagens:

Certain aspects of the performance and learning management systems presented initial challenges during setup. However, after successful implementation, they have proven to be highly effective and functional.

Resposta do isolved

ano passado

Thank you for sharing your positive experience with isolved and for highlighting the ease of the interface!

Selva
Payroll Coordinator, EUA
Recursos Humanos, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Too many updates

3,0 há 7 meses

Vantagens:

It is user friendly and easy for clients to understand.

Desvantagens:

They have too many updates, which cause a lot of errors and angry clients!

Resposta do isolved

há 6 meses

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be user friendly and easy for your clients to understand. We understand that frequent updates can sometimes lead to errors and frustrated clients, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

RAEGAN
ACCOUNTANT, EUA
Manutenção predial, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Payroll Services Great

5,0 ano passado

Comentários: I am pleased with isolved overall. I utilize a small portion of what it has to offer. I believe that in the coming years if implementation were easier that I would utilize more. It seems that when I attempt to add any new service I have to re-explain what my procedures are to every new person that I am assigned. There needs to be more effective ways of implementation that are time saving instead of dragging out the process. However I do believe that isolved was a great investment as a platform for payroll.

Vantagens:

Payroll Services are great and customizable.

Desvantagens:

PTO Tracking is sub par. The calculations do not compute correctly and at random times. Not user friendly. Can't add multiple days off for the same PTO type in one entry and have to make singular entries for each day. That is time consuming for someone that has a mass amount of PTO entries.

Amy
Executive director, EUA
Gestão de organizações sem fins lucrativos, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

I couldn't be happier!

5,0 há 7 meses

Comentários: Love it. I have been nothing but happy with this service.

Vantagens:

Time saving is so important. It saves me hours in compliance for tax reporting alone.

Desvantagens:

I love everything about Isolved. There is no drawbacks.

Lisa
HR Admin Asst, EUA
Hospitais e Saúde, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Ease of Use

5,0 há 7 meses

Comentários: I love the over all way things flow in the system.

Vantagens:

The ease of use, the user friendly employee app

Desvantagens:

Difficulty in writing custom reports, that's about it

Christine
Payroll Specialist, EUA
2128, 201 - 500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very Good Product

4,0 há 7 meses

Comentários: I like it. It is well thought out and so much information that can be stored. I like the ability to be able to import files which saves a ton of time. Reporting options are amazing.

Vantagens:

There is a lot of information....neat and tidy.

Desvantagens:

When changes are made to the layout of screens (when there are updates) and we only find out when we go to those screens.

Resposta do isolved

há 6 meses

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a good product. We understand that frequent updates can sometimes lead to confusion when it comes to the layout of the screens, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Lisa
HR Manager, EUA
Empacotamento e contêineres, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very satisfied customer

5,0 há 7 meses

Comentários: Very positive. I find it the best HRIS/payroll system I have used.

Vantagens:

Extremely user friendly and intuitive to use.

Desvantagens:

I would like to be able to enter multiple consecutive vacation days all at once, rather than individually.

Anahi
HR and Payroll Coordinator, EUA
Gestão da educação, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We love iSolved

5,0 há 7 meses

Comentários: I love iSolved. It has been one of the most manageable payroll systems I have used, in addition to all the resources it offers.

Vantagens:

I appreciate how user-friendly the navigation is, both for administrators and employees. Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes. Additionally, the available reports for download are incredibly helpful.

Desvantagens:

The only issue I've had with iSolved is the login link. It is not a link you can Google and search for.

Bethany
VP, Operations, EUA
Recursos Humanos, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Service Bureau Review

4,0 há 11 meses

Vantagens:

I like that it is continuously evolving. Most of the time new features are released and there is no additional cost for those features that are "keeping up" with similar platforms. Resources for learning are excellent and make it so that SB's can be very self sufficient.

Desvantagens:

Pricing is high especially to be completive with ADP, Paychex etc.

Resposta do isolved

há 9 meses

Thank you for sharing your feedback. We're pleased to hear that isolved is helping you with maintaining documents and streamlining approval processes. We're continuously working to enhance our offerings and provide the best value for our customers.

Michelle
Payroll Accountant, EUA
Fabricação de alimentos, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Best Customer Service Hands Down!

5,0 há 7 meses

Comentários: Overall, in my 25 years experience in Human Resources and payroll, isolved has been my absolute favorite provider. They are the sweet spot for small to mid-sized companies at this time and I highly recommend them.

Vantagens:

I've managed provider relationships for over 20 years and I have never experienced customer service that's better than isolved's.

Desvantagens:

I would love it if the reporting feature could be more robust and user friendly.

tina
Payroll, EUA
Contabilidade, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great company

5,0 há 7 meses

Vantagens:

very friendly and customer friendly program

Desvantagens:

there has not been anything i don't like so far

Jill
Director, EUA
2128, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Love isolved!

4,0 há 4 meses

Comentários: We use them for our payroll and I love having all my information - from paycheck stubs, to time off banks, to tax information all in one place.

Vantagens:

I like the convivence to look at my information and have it all in one place.

Desvantagens:

Nothing - they are a great company and great customer service

Jake
Account Manager, EUA
Serviços a indivíduos e famílias, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Expense request interface

2,0 ano passado

Vantagens:

Allows for us to approve reimbursement requests that our employees submit and then commit them to be paid.

Desvantagens:

Interface is not consistent and very glitchy. Customer/tech support could use major improvement. The platform should not allow for an employee to double submit/submit a duplicate entry with the same time stamp down to the second. Glitches and bugs that hinder the ability to use the platform need to be addressed in a more timely manner with more transparency and communication.

Resposta do isolved

ano passado

We apologize for your experience with isolved and that our platform & customer service hasn't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at [email protected] so we can get you connected with the proper support.

Morgan
Sr. Dir. Revenue Management, EUA
Hospitais e Saúde, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

AMS Review

5,0 há 7 meses

Comentários: Good. Been using for 6-7 years and would recommend.

Vantagens:

[sensitive content hidden] are great account managers

Desvantagens:

No direct point person for time questions