---
description: Tudo sobre Aspect Workforce: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Aspect Workforce - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Mão de Obra](/directory/30210/workforce-management/software) > [Aspect Workforce](/software/160354/alvaria)

# Aspect Workforce

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> Uma das melhores soluções para gestão de força de trabalho, segundo a Pelorus Associates, que pode ser implantada no local, hospedada ou na nuvem para mais de 150 agentes.
> 
> Verdict: Rated **4.2/5** by 251 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Aspect Workforce?

Centrais de atendimento com mais de 150 agentes e que desejam gerenciar com facilidade a força de trabalho entre locais, canais e habilidades.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.2/5** | 251 Avaliações |
| Praticidade | 3.9/5 | Based on overall reviews |
| Suporte ao cliente | 3.9/5 | Based on overall reviews |
| Relação qualidade/preço | 3.8/5 | Based on overall reviews |
| Recursos | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Alvaria
- **Location**: Chelmsford, EUA
- **Founded**: 1973

## Commercial Context

- **Preço inicial**: 1,00 US$
- **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, japonês, português, russo
- **Available Countries**: Afeganistão, Alemanha, Angola, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Bangladeche, Barém, Benim, Bolívia, Botsuana, Brasil, Brunei, Burquina Faso, Burundi, Butão, Cabo Verde and 128 more

## Recursos

- Agendamento automatizado
- Análise da produtividade
- Banco de dados de funcionários
- Controle de comparecimento
- Employee Coaching Tools
- Gestão da qualidade
- Gestão de avaliação de desempenho
- Gestão de conformidade
- Gestão de filas
- Gestão de funcionários
- Gestão de pessoal
- Gestão do desempenho
- Gestão do quadro de horários
- Gestão do tempo livre
- Goal Setting/Tracking
- Gravação de chamadas
- Indicadores de desempenho
- Interface do agente
- Intraday Management
- Orçamentos/Previsões
- Para call centers
- Planejamento de pessoal
- Portal de autoatendimento
- Previsão de trabalho
- Rastreamento de habilidades
- Relatórios e análise de dados

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Gestão de Mão de Obra](https://www.capterra.pt/directory/30210/workforce-management/software)

## Categorias relacionadas

- [Software de Gestão de Mão de Obra](https://www.capterra.pt/directory/30210/workforce-management/software)
- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)
- [Software de Avaliação de Desempenho](https://www.capterra.pt/directory/30061/performance-appraisal/software)
- [Software de Gestão de Mão de Obra de Call Center](https://www.capterra.pt/directory/32607/call-center-workforce-management/software)

## Alternativas

1. [Bizneo HR](https://www.capterra.pt/software/184073/bizneo) — 4.8/5 (233 reviews)
2. [CXone Mpower](https://www.capterra.pt/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews)
5. [Insightful](https://www.capterra.pt/software/142813/workpuls) — 4.8/5 (156 reviews)

## Avaliações

### "Keep your workforce organized" — 5.0/5

> **Rafael** | *4 de novembro de 2019* | Imobiliárias | Recommendation rating: 10.0/10
> 
> **Vantagens**: The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.
One of the better tools is you're able to run a simulation of the schedules for certain amount of weeks without making it official and it'll help you understand everything better and show it to upper management.
> 
> **Desvantagens**: Creating everything from a scratch can be confusing if you don't know what you're doing but at the end it's worth it.

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### "I've used Aspect for Realtime, scheduling, forecasting, IDP, and vendor management." — 4.0/5

> **Cory** | *24 de abril de 2018* | Seguros
> 
> **Vantagens**: It is very comprehensive.  I've used it for reporting and  Realtime, scheduling, forecasting, IDP, and vendor management of our agents.
> 
> **Desvantagens**: it is complicated to set up.  The revert button is too close to the save button.  It is difficult to get the data feeds from our BPO/Vendor partners.

-----

### "Aspect review" — 1.0/5

> **Avaliador Verificado** | *27 de dezembro de 2018* | Terceirização/Deslocalização | Recommendation rating: 0.0/10
> 
> **Vantagens**: There is nothing positive to say. We have struggled with the system especially since we transitioned to hosted solution.
> 
> **Desvantagens**: It does not give us everything we need. We have APM and have never been able to use it because the numbers have always been wrong.
> 
> Aspect is horrible. We switched from on premise to hosted and then were told we needed to update our WFM but of course that came with a price. I would not recommend Aspect to anyone.

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### "Wow excellent  software" — 5.0/5

> **Ramon** | *15 de setembro de 2018* | Terceirização/Deslocalização | Recommendation rating: 10.0/10
> 
> **Vantagens**: Very like it,  I use it for many years,  I miss this dialer,  and all the functionallity . Very good platform
> 
> **Desvantagens**: Nothing to said  very comfortable  with everything

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### "Make things easier" — 4.0/5

> **Gabriel** | *13 de novembro de 2018* | Telecomunicações | Recommendation rating: 10.0/10
> 
> **Vantagens**: I can have historical data to run actual information and have an accurate view for the future.
> 
> **Desvantagens**: It has a lot of functions and it's difficult to understand some of them.
> 
> It's a pretty nice tool, I really like it and use it every day.

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## Links

- [View on Capterra](https://www.capterra.pt/software/160354/alvaria)

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