---
description: Tudo sobre Kustomer: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Kustomer - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Kustomer](/software/158128/kustomer)

# Kustomer

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> Kustomer é a plataforma omnicanal de gestão de clientes focada em oferecer experiências excepcionais, não em resolver tíquetes.
> 
> Verdict: Rated **4.6/5** by 79 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Kustomer?

Corporações e empresas de médio porte. Comércio varejista, marketplaces, empresas de assinaturas, assistência médica, financeiras, serviços profissionais, empresas de software/tecnologia, atacadistas, serviços de logística e transporte.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 79 Avaliações |
| Praticidade | 4.6/5 | Based on overall reviews |
| Suporte ao cliente | 4.7/5 | Based on overall reviews |
| Relação qualidade/preço | 4.4/5 | Based on overall reviews |
| Recursos | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Kustomer
- **Founded**: 2015

## Commercial Context

- **Preço inicial**: 89,00 US$
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Estados Unidos

## Recursos

- Alerts/Escalation
- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de texto
- Automatização de processos e fluxos de trabalho
- Banco de dados do cliente
- Bate-papo ao vivo
- CRM
- Chatbot
- Coleta de dados de multicanal
- Comunicação multicanal
- Detecção de idioma
- Formulários personalizáveis
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de contatos
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de experiência do cliente
- Gestão de filas
- Gestão de modelos
- Gestão de pesquisas/enquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Histórico do cliente
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Macros e modelos de respostas
- Mensagens de SMS
- Modelos personalizáveis
- Painel
- Painel de atividades
- Portal de autoatendimento
- Priorização
- Processamento de linguagem natural
- Questionários e feedback
- Rastreamento de engajamento
- Rastreamento de interações
- Relatórios e estatística
- Respostas automáticas
- Roteamento automático
- Roteamento de chamadas
- Suporte do cliente
- Third-Party Integrations
- Visualização de dados
- Vários idiomas

... and 8 more features

## Integrations (74 total)

- 8x8 Contact Center
- Acuity Scheduling
- Ada
- Ada
- Adobe Commerce
- Aircall
- Amazon Connect
- Amazon Redshift
- AskNicely
- Assembled
- BigCommerce
- Bird
- Breeze
- Calabrio ONE
- Calendly

... and 59 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)

## Alternativas

1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews)
3. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1133 reviews)
5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2212 reviews)

## Avaliações

### "The best application for customer service and CRM" — 5.0/5

> **Natalia Isabel** | *1 de fevereiro de 2025* | Publicidade e marketing | Recommendation rating: 8.0/10
> 
> **Vantagens**: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service.
> 
> **Desvantagens**: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan
> 
> xcellent, I totally recommend it. It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it.

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### "HIPAA Compliant CRM Platform with Bells and Whistles" — 4.0/5

> **Avaliador Verificado** | *1 de janeiro de 2025* | Hospitais e Saúde | Recommendation rating: 8.0/10
> 
> **Vantagens**: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations.
> 
> **Desvantagens**: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times.

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### "Chats, Emails and data - together" — 3.0/5

> **Mariam** | *2 de fevereiro de 2022* | Serviços ao consumidor | Recommendation rating: 7.0/10
> 
> **Vantagens**: I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms.
> 
> **Desvantagens**: I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it).
> 
> Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

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### "My all time help desk software." — 5.0/5

> **Gideon** | *28 de março de 2025* | Produção audivisual | Recommendation rating: 10.0/10
> 
> **Vantagens**: Software personalisation capabilities and its overall functionality makes the difference.
> 
> **Desvantagens**: Everything about Kustomer is good I have not experienced issues when using it.
> 
> The software is an easy to use product with very customizable and user friendly dashboard. I rate the software efficacy as 98%.

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### "BEST COMPANY" — 4.0/5

> **Avaliador Verificado** | *4 de fevereiro de 2025* | Indústria têxtil | Recommendation rating: 7.0/10
> 
> **Vantagens**: Users most appreciate Kustomer's ability to provide a comprehensive view of each customer across all channels, enabling personalized support at scale, thanks to its robust CRM component and advanced AI-driven automation features, making it ideal for managing high volumes of complex customer interactions.
> 
> **Desvantagens**: steeper learning curve compared to other customer service platforms, occasional interface complexities, potential limitations in customization options for certain business needs, and occasional issues with data integration, especially for larger companies with complex data structures
> 
> The platform allows for tailoring workflows based on specific business needs and customer segments, enabling personalized support.

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## Links

- [View on Capterra](https://www.capterra.pt/software/158128/kustomer)

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