---
description: Tudo sobre Universal: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Universal - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Universal](/software/158089/universal)

# Universal

Canonical: https://www.capterra.pt/software/158089/universal

> Canal de comunicação universal que combina internet, Telegram e Facebook Messenger com análise para entender o comportamento do cliente.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Universal?

\- Sites que oferecem suporte ao cliente
- Sites que desejam aumentar as vendas
- Administradores que desejam saber o desempenho do site
- Administradores que desejam monitorar o site pelo telefone

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.3/5** | 3 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Comelite IT Solutions
- **Founded**: 2003

## Commercial Context

- **Preço inicial**: 9,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Available Countries**: Estados Unidos

## Recursos

- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Formulário offline
- Imagem de marca personalizável
- Transferências/encaminhamento

## Opções de suporte

- Assistência 24/7
- Bate-papo

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Alternativas

1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avaliações

### "Great product to increasing sales" — 5.0/5

> **Tanja** | *20 de fevereiro de 2017* | Software | Recommendation rating: 10.0/10
> 
> **Vantagens**: - increasing lead generation and sales
- proactively engage with website visitors
- great Analytic with Piwik, even better than google analytic
- finding where visitors come from, how long they stay, if they are new or returning visitors, setting goals for your website
- finding the result of your digital marketing strategy 
- integrated with WP, Joomla, nopCommerce, Magento and OpenCart.
> 
> **Desvantagens**: - I had some difficulties in the start to find out how to install it but the guides and video as well as the support helped.
> 
> Hi
We're using this product for 2 months now and it has increased our lead generation and sales and to find out what's going on on our website, who is visiting, where do they come from, where do they stop and you can catch the visitor proactively and ask them if they need any assistance which speeds up the process of decision or awareness.

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### "Great Ideas and Support" — 5.0/5

> **Salh** | *16 de fevereiro de 2017* | Ócio, viagens e turismo | Recommendation rating: 9.0/10
> 
> **Vantagens**: Useful and free and reasonably priced for the extended version.
> 
> **Desvantagens**: It is still a bit complicated to set up.
> 
> I subscribed the service for test, and I had trouble getting it to work, when I sent an email to the customer service I had an immediate reaction with problems resolved.

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### "Good software" — 3.0/5

> **Avaliador Verificado** | *3 de março de 2021* | Gestão da educação | Recommendation rating: 5.0/10
> 
> **Vantagens**: Universal is a good live chat software. It was very easy and seamless to use this software. They also have good customer service and support.
> 
> **Desvantagens**: I would say that the software could be a little more user friendly and the developers could add more functions to stand out from the competition (RedHelper, MessageUs, etc)
> 
> It is a pretty good basic software that does what you expect it to. No complaints.

## Links

- [View on Capterra](https://www.capterra.pt/software/158089/universal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/158089/Universal/> |
| en-AE | <https://www.capterra.ae/software/158089/universal> |
| en-AU | <https://www.capterra.com.au/software/158089/universal> |
| en-CA | <https://www.capterra.ca/software/158089/universal> |
| en-GB | <https://www.capterra.co.uk/software/158089/universal> |
| en-IE | <https://www.capterra.ie/software/158089/universal> |
| en-IL | <https://www.capterra.co.il/software/158089/universal> |
| en-IN | <https://www.capterra.in/software/158089/universal> |
| en-NZ | <https://www.capterra.co.nz/software/158089/universal> |
| en-SG | <https://www.capterra.com.sg/software/158089/universal> |
| en-ZA | <https://www.capterra.co.za/software/158089/universal> |
| pt | <https://www.capterra.com.br/software/158089/universal> |
| pt-PT | <https://www.capterra.pt/software/158089/universal> |

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