--- description: Tudo sobre Delighted: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Delighted - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Delighted](/software/157973/delighted) # Delighted Canonical: https://www.capterra.pt/software/157973/delighted Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/157973/delighted?page=2) > O Delighted é a maneira mais fácil e rápida de reunir e agir com base em insights da experiência dos clientes, funcionários, parceiros e fornecedores. > > Verdict: Rated **4.8/5** by 57 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Delighted? Qualquer empresa que queira coletar, analisar e distribuir feedback em seus negócios, alinhar feedback com o crescimento dos negócios, reduzis a rotatividade e aproveitar clientes satisfeitos para promover sua marca. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 57 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Qualtrics - **Location**: Palo Alto, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 134,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, árabe - **Available Countries**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Canadá, Chile, Colômbia, Equador, Estados Unidos, França, Guiana, Guiana Francesa, Ilhas Falkland, México, Nova Zelândia, Paraguai, Países Baixos, Peru, Reino Unido and 7 more ## Recursos - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Arrastar e soltar - Biblioteca de perguntas - Coleta de dados de multicanal - Coleta de respostas offline - Comentários anônimos - Comunicação multicanal - Criador de questionários - Distribuição de multicanal - Estrutura de pesquisas NPS - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da comunicação - Gestão de atividades - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Importação/exportação de dados - Indicadores de desempenho - Lógica de ramificação - Marketing por e-mail - Mensagens de SMS - Mensagens de texto em massa - Modelos personalizáveis - Monitoramento de reclamações - Painel - Painel de atividades - Perguntas personalizáveis - Personalização - Personalização de URL - Pesquisa por celular - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação - Segmentação de clientes - Third-Party Integrations - Visualização de dados - Vários idiomas ## Integrations (37 total) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... and 22 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software) ## Alternativas 1. [Google Forms](https://www.capterra.pt/software/176571/google-forms) — 4.7/5 (11363 reviews) 2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [SurveySparrow](https://www.capterra.pt/software/168823/surveysparrow) — 4.4/5 (121 reviews) 5. [XM for Customer Experience](https://www.capterra.pt/software/152924/customer-frontlines) — 4.6/5 (255 reviews) ## Avaliações ### "The easiest and most efficient product I've had the ability to use." — 5.0/5 > **Michael** | *8 de fevereiro de 2018* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes. > > **Desvantagens**: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely\! > > Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do\! ----- ### "Great experience" — 5.0/5 > **Noy** | *16 de julho de 2025* | Construção | Recommendation rating: 8.0/10 > > **Vantagens**: Love the easy way we can give feedback to others love the website explain all what we needed to know > > **Desvantagens**: Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website ----- ### "Excellent nps survey tool that’s easy to use" — 4.0/5 > **Simon** | *19 de dezembro de 2018* | Roupa e moda | Recommendation rating: 8.0/10 > > **Vantagens**: Great graphical interface, easy navigation and configuration and multi language support. > > **Desvantagens**: Not really a con but I’d love to see a way to embed reviews. > > Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff. ----- ### "NPS survey made easy" — 5.0/5 > **Jean-Philippe** | *24 de julho de 2019* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast\! > > **Desvantagens**: I just wish they had more options to create graphs. ----- ### "Great tool with more features to come" — 5.0/5 > **Loretta** | *21 de outubro de 2020* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data. > > **Desvantagens**: It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords. > > Love it\! The team there was fantastic. We were a small company but they treated us like we were huge. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/157973/delighted?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/157973/delighted) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data