--- description: Tudo sobre Userlane: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userlane - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Mudanças](/directory/30958/change-management/software) > [Userlane](/software/157465/userlane) # Userlane Canonical: https://www.capterra.pt/software/157465/userlane Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/157465/userlane?page=2) > Automação de integração e treinamento de usuário a nível empresarial que leva a uma adoção cinco vezes maior e implementações do software mais rápidas. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Userlane? Para empresas que exigem uma solução de adoção de software única e intuitiva e uma maneira eficiente de explicar os processos digitais ao vivo no software, sem documentação ou tutoriais por vídeo. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 47 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Userlane - **Location**: Munich, Alemanha - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 1,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: alemão, inglês - **Available Countries**: Alemanha, Bélgica, Canadá, Dinamarca, Estados Unidos, Finlândia, França, Irlanda, Itália, Noruega, Países Baixos, Reino Unido, Suécia, Suíça, Áustria ## Recursos - Acompanhamento de atividades - Alertas/notificações - Análise de dados visual - Bate-papo/Mensagens instantâneas - Coleta de dados de multicanal - Compartilhamento de Conteúdo - Curadoria de Conteúdo de Autoatendimento - Elaboração de conteúdo - Estrutura de pesquisas NPS - Ferramentas de colaboração - Ferramentas self-service - Fluxo de trabalho de aprovações - Gamificação - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de documentos - Gestão da comunicação - Gestão de capacitação - Gestão de clientes - Gestão de experiência do cliente - Gestão de funcionários - Gestão de lançamento - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do conhecimento - Imagem de marca personalizável - Incorporação - Lembretes - Manual de funcionários - Orientação contextual - Painel - Painel de atividades - Planejamento de mudanças - Portal do funcionário - Processo de integração dos usuários - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação por público - Third-Party Integrations - Treinamento no app - Visualização de dados - Vários idiomas ## Integrations (3 total) - Confluence - KnowledgeOwl - Zendesk Suite ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Mudanças](https://www.capterra.pt/directory/30958/change-management/software) ## Categorias relacionadas - [Software de Gestão de Mudanças](https://www.capterra.pt/directory/30958/change-management/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) - [Software de Adoção de Tecnologia Digital](https://www.capterra.pt/directory/31638/digital-adoption-platform/software) - [Plataformas LXP (Learning Experience Platform)](https://www.capterra.pt/directory/31698/learning-experience-platform/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [360Learning](https://www.capterra.pt/software/211429/360learning) — 4.7/5 (484 reviews) 4. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Avaliações ### "Very effective onboarding software for SaaS products" — 5.0/5 > **Jovan** | *30 de outubro de 2019* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation. > > **Desvantagens**: I'm very satisfied. The analytics section could be a little bit improved in a visual way. > > Powerful onboarding software which is actually very easy to use. ----- ### "Implementing Userlane in the HR context" — 4.0/5 > **Avaliador Verificado** | *24 de março de 2022* | Consultoria de gestão | Recommendation rating: 9.0/10 > > **Vantagens**: Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. > > **Desvantagens**: A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. ----- ### "Great potential, but missing features to align the tours with our brand" — 3.0/5 > **Joran** | *15 de março de 2022* | Software | Recommendation rating: 6.0/10 > > **Vantagens**: Once you get the hang of the editor, it's a logical workflow that allows you to create something fast. > > **Desvantagens**: We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product. ----- ### "Customer onboarding tool" — 4.0/5 > **Thomas** | *15 de março de 2022* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform. > > **Desvantagens**: They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening. > > Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for \>1y and saw it grow exponentially so excited to see what comes next. ----- ### "Effective and easy to use onboarding software" — 5.0/5 > **Daniel** | *3 de março de 2021* | Impressão | Recommendation rating: 8.0/10 > > **Vantagens**: Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features. > > **Desvantagens**: It's quite complicated to create or edit guides for a mobile software. > > Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/157465/userlane?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/157465/userlane) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data