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Avaliações do NeoCertified

Sobre NeoCertified

Criptografia segura de e-mail para empresas de todos os setores, incluindo saúde, finanças, jurídico, educação e ONGs.

Saiba mais sobre o NeoCertified

Vantagens:

The product is easy to use. The price is affordable.

Desvantagens:

Occasionally, my emails to others will end up in their Spam folder, but honestly I don't think that's NeoCertified's fault at all.

Notas do NeoCertified

Pontuação média

Praticidade
4,8
Atendimento ao cliente
4,9
Recursos
4,8
Relação qualidade/preço
4,9

Probabilidade de recomendação

9,5/10

O NeoCertified tem uma classificação geral de 4,9 em 5 estrelas com base em 102 avaliações de usuários no Capterra.

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Filtrar avaliações (102)

Kelly
IT Coordinator, EUA
Gestão de organizações sem fins lucrativos, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.

5,0 há 7 anos

Comentários: Ease of setup and portability.
The plugin to outlook makes this seamless and user friendly.
Setting up accounts can not be made any easier.

Vantagens:

The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Desvantagens:

About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Resposta do NeoCertified

há 7 anos

Thanks so much for the kind words, Kelly! If you ever need anything in the future, please don't hesitate to call or email. Peter Schaub

Beth
VP Information Security, EUA
Usou o software para: Mais de dois anos
Fonte da avaliação

NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

4,0 há 7 anos

Comentários: Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Vantagens:

Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Desvantagens:

In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Resposta do NeoCertified

há 7 anos

Thanks so much, Beth! We are extremely pleased that Customer Connect is working out so well for you. We also appreciate the feedback and will pass along this information to our development team.

Jessi
Program Assistant, EUA
Gestão de organizações sem fins lucrativos, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

McPherson County Community Foundation

5,0 há 4 anos

Comentários: Overall I've been completely happy with NeoCertified.

Vantagens:

The notifications of when the email has been read.

Desvantagens:

Sometimes the overall inbox can be a little confusing. And I'm not sure I receive a notification if the email didn't get sent. For example, if there was a typo with address.

Barbara
Consultant Pharmacist, EUA
Hospitais e Saúde, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Perfect Fit!

5,0 há 4 anos

Comentários: I have been using NeoCertified for one year and have been extremely pleased with their product. I have shared my experiences with several colleagues who have also signed on with NeoCertified!

Vantagens:

I was looking for secure email to use for my small business and contacted NeoCertified to inquire about their product. I was attracted to NeoCertified as it worked with Outlook, was easy to upload and very affordable. The staff that I interacted with were very attentive to my questions and helpful with my initial set-up. The recipients of the emails sent through NeoCertified have stated ease of opening and responding to email as there is only a one-time password set by the recipient. I am very pleased with this product.

Desvantagens:

I have no negative comments to offer about NeoCertifed secure email.

Sandra
EAMP, EUA
Consultório médico, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

A seamless and easy secure email platform

4,0 há 4 anos

Comentários: I found the platform to work quite well with the needs of my business. It's easy to use and doesn't require me to take the time to go onto the platform online to send and receive messages. The recipients only need to create and save a password once, making it easy for them to receive messages.

Vantagens:

The ability to receive and send secure emails directly from my Outlook email platform.

Desvantagens:

Sometimes Outlook disables NeoCertified as it slows the loading of Outlook. I need to manually re-enable it. Also, if I download new email responses on one computer, I'm not able to download them to Outlook on another computer.

Jim
President, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Secured Email Simplified.

5,0 há 6 anos

Comentários: Neocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.

Vantagens:

Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

Desvantagens:

In the many years we've used the software and service, never had an issue.

Resposta do NeoCertified

há 6 anos

Thanks for the kind words, Jim. If you ever need anything, don't hesitate to contact me directly. Peter J. Schaub President & CEO NeoCertified

Kevin
Information Systems Director, EUA
Hospitais e Saúde, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Neocertified Provides a Great End to End Encryption User Experience

5,0 há 7 anos

Comentários: HIPAA, and Privacy Compliance

Vantagens:

Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Resposta do NeoCertified

há 7 anos

Thanks for the kind words, Kevin. Let me know if you ever need anything in the future and I will be happy to help! Peter

Steve
IT Manager, EUA
Seguros, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

very easy to install and simple instructions

5,0 há 7 anos

Comentários: Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.

Vantagens:

The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Desvantagens:

So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Resposta do NeoCertified

há 7 anos

Thanks for the review, Steve! Let me know if you ever need anything in the future and I will be happy to help. Peter

Dr.Joseph E
General Surgeon, EUA
Consultório médico, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Practical HIPPA Compliant

5,0 há 4 anos

Comentários: Overall, I have no complaints. It suits or purpose and serves our needs.

Vantagens:

Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.

Desvantagens:

No plugin for Mac. Would love to just use one email source instead of two.

Debbie
IT Technician, EUA
Gestão de organizações sem fins lucrativos, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

NeoCertified Great Secure Mail Service!!

5,0 há 4 anos

Comentários: We have had a very positive experience with NeoCertified. The customer service has been very user friendly and helpful. It has been easy to maintain. As our needs have changed as an agency NeoCertified worked with us as needed.

Vantagens:

The customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.

Desvantagens:

I work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.

Naomi
Owner, EUA
Hospitais e Saúde, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Very happy with this product

5,0 há 4 anos

Comentários: Sending secure emails is a must in my line of work. NeoCertified software solves this problem for me with ease.

Vantagens:

I have been using this software for several years and found it easy to implement and use. Clients and colleagues who receive my emails also find it easy to use. I highly recommend it.

Desvantagens:

I have no complaints about the software.

Dean
Agent/Broker, EUA
Seguros, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

User Review

5,0 há 4 anos

Comentários: I use this secure email daily to send and receive private health information. All the the businesses that I communicate with through this platform appreciate the easy to use system and the fact that all the data is protected

Vantagens:

Very easy to use platform that is very user friendly

Desvantagens:

There is nothing that I do not like about this platform

Terry
QA/IT Manager, EUA
Serviços a indivíduos e famílias, 201 - 500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Our company has been using NeoCertified for the past 3 years with no issues and great success!

5,0 há 7 anos

Comentários: Reliabilty, ease of use, great customer service.....

Vantagens:

As an administrator I have found this product to be very reliable and meet company requirements with Hippa. The ease of use, reliability, and customer service are exceptional!

Resposta do NeoCertified

há 7 anos

Thanks so much, Terry, and please let me know if you ever need anything in the future. Peter Schaub

John
IT Director, EUA
Hospitais e Saúde, 201 - 500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I can't say good enough things about the service and support offered to me from NeoCertified

5,0 há 7 anos

Comentários: Encrypted email Hippa Compliant

Vantagens:

Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Resposta do NeoCertified

há 7 anos

Thanks, John! I really appreciate all of the kind words. Let me know if you ever need anything in the future. Peter

Nicole
President, EUA
Hospitais e Saúde, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Wonderful value

5,0 há 4 anos

Comentários: Great product and great team supporting the product. It simply works and achieves our goal of securing information when necessary. Excellent value as well. I would highly recommend it to anyone looking for a secure platform for secure email transmission.

Vantagens:

It has been easy to use and reliable for years. I like the integration it offers for PC users as well. Customer service is highly responsive. It is also great that we can send larger than normal attachment sizes whereas most other email clients reject these.

Desvantagens:

I wish there was integration for Mac users with Office 365.

Patti
VP, EUA
Bancos, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy Secure Email

5,0 há 4 anos

Comentários: I have no complaints so that means its a good product in my opinion.

Vantagens:

I love how easy it is to send a Secure email. Its a simple add-on to Outlook and one click to send a secure email. Our clients find it easy to use as well when sending their documentation. For a small company this is a great solution for secure emails at a good cost.

Desvantagens:

It'd be an even better product if it came with greater storage/memory size without having to pay for more space.

Andrew
Chief Operations Officer, EUA
Clínica de saúde mental, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Like it!

5,0 há 4 anos

Vantagens:

When I needed help the customer service reply almost immediately to my emails. Our communications and attached documents are HIPPA regulated and our personal information are safe and protected using NeoCertified. The price is very affordable for our small organization. This works great for us.

Desvantagens:

I wish the extension in Google would allow to see the draft and sent messages.

Michael
Attorney-at-Law, EUA
Escritório de advocacia, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Great, inexpensive product!

4,0 há 4 anos

Comentários: It's great for sending confidential email or email where you want a read receipt and proof the email was opened, including date and time.

Vantagens:

East of use in Outlook. Ability to obtain a read receipt.

Desvantagens:

The Outlook plugin frequently become disabled. It's an easy fix to re-enable it but I'd prefer not to have to do that.

Tiffany
Office Manager, EUA
Serviços a indivíduos e famílias, 11 - 50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

LOVE IT!

5,0 há 6 anos

Comentários: We are extremely pleased with the customer service! We always get a quick response and they stay with you until the problem is solved.

Vantagens:

This product has been a life saver for our small non-profit! We love the features available like email retraction. It is very cost effective for our organization. We love that you can use an app from your phone as well.

Desvantagens:

It is not easy to use with Apple products. You have to purchase something to make it compatible which adds to the expense.

Resposta do NeoCertified

há 6 anos

Thanks for the kind words, Tiffany. We are looking into better enhancing our integration with Apple products and can hopefully get that streamlined for you and other Apple users. Let me know if you have any other feedback or comments. Peter Schaub President & CEO NeoCertified

Mari
Owner, EUA
Clínica de saúde mental, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Self-Employed & Secure

5,0 há 4 anos

Vantagens:

I appreciate that this software can integrate with Outlook, or act as a stand-alone email platform. As a solo practitioner, I like that I only have to pay once per year (and a modest amount at that), and the one time I've needed to reach out to the support team, I got a response within 15 minutes of emailing them!

Desvantagens:

Occasionally, my emails to others will end up in their Spam folder, but honestly I don't think that's NeoCertified's fault at all!

Bruce
Member-Manager, EUA
Imobiliárias, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great product for secure emails

5,0 há 4 anos

Vantagens:

NeoCertified is an easy to use, affordable product for a small business like mine. It allows me to send secure emails to our clients and vendors to protect confidential information. With one click of a button in Microsoft Outlook, I can send my secure email.

Desvantagens:

I would like a feature to place a secure link on all of my outgoing emails so that anyone can send me secure information through NeoCertified.

Jim
Program Manager, EUA
Consultório médico, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

An Excellent Product

5,0 há 6 anos

Vantagens:

It allows us to submit sensitive information without fear of being compromised.

Desvantagens:

It does require a new, non-Neocertified customer recipient to create an account in order to view the message. Large organizations with transient staff that get few messages from us sometimes do not log in to view the messages sent.

Resposta do NeoCertified

há 6 anos

Thanks for the kind words, Jim! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified

Jackie
HR Manager, EUA
Recursos Humanos, 51 - 200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Neocertified was a better fit than our previous Zixmail

5,0 há 6 anos

Comentários: We are able to send private information such as Protected Health Information, Protected personal/wage information with confidence that it is making it to its destination in a secure manner.

Vantagens:

We found Neocertified after searching for a replacement for our Zixmail since it wasn't working with my newly updated Windows 10. Neocertified is a simpler process when sending a protected email/attachments as it doesn't require you to authorize every time you do such. Plus, with they are concerned with the PHI under HIPAA as they required some authorizations to move forward which leads me to believe that they are really taking stock in ensuring that the information transmitted meets the security requirements, etc.

Desvantagens:

Since we started using Neocertified in November of 2018, we haven't encountered any problems.

Resposta do NeoCertified

há 6 anos

Thanks for the kind words, Jackie! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified

Megan
Executive Director, EUA
Usou o software para: 1 a 5 meses
Fonte da avaliação

Excellent product and exceptional customer service.

5,0 há 6 anos

Vantagens:

This program is perfect for our purposes and has proven to be efficient and more cost-effective than the previous program we had in place. I appreciate the layout, the way the email sends notifications when the recipient has viewed the email, and also the formatting.

Desvantagens:

I have not yet experienced any cons regarding this software. I am completely satisfied with this product and those I have experienced in sales and tech support.

Resposta do NeoCertified

há 6 anos

Thanks for the kind words, Megan. If you need anything in the future, don't hesitate to ask. Peter Schaub President & CEO, NeoCertified

Leslie
HR Director, EUA
Importação e exportação, 51 - 200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

I absolutely love NeoCertified.

5,0 há 7 anos

Vantagens:

NeoCertified is convenient, reliable and very user-friendly. I have had very few issues (which were actually user-error / my own fault) but tech support jumped right in and saved the day. I would recommend this product to anyone looking for a safe and secure method to send emails.

Resposta do NeoCertified

há 6 anos

Thanks so much for your feedback, Leslie! I'm glad that you're enjoying the product. If you ever have any questions or comments about our products, please feel free to contact me directly. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified