15 anos ajudando empresas portuguesas
a escolherem o melhor software

Sobre Vagaro

Use o software e os aplicativos Vagaro Salon para fazer reservas, efetuar pagamentos, enviar lembretes e promover seus negócios. Preço inicial: US$ 25,00 por mês.

Saiba mais sobre o Vagaro

Vantagens:

I like the professional view and the ease with integration.

Desvantagens:

Poor customer service with and attitude. Difficult to use for for more then 1-2 people.

Notas do Vagaro

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,6
Recursos
4,6
Relação qualidade/preço
4,7

Probabilidade de recomendação

9,1/10

O Vagaro tem uma classificação geral de 4,7 em 5 estrelas com base em 3 390 avaliações de usuários no Capterra.

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Filtrar avaliações (3 390)

Christie
Owner
Usuário do LinkedIn Verificado
Esportes, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Makes My Business & Life Scheduling Much Easier

4,0 há 3 anos
Legendas em português disponíveis no player de vídeo
Camila
Administradora, Brasil
Cosmético, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Super recomendo

5,0 ano passado

Vantagens:

Ótimo em tudo,me ajuda muito nos meus afazeres.

Desvantagens:

Não tenho do que reclamar,me ajuda no que preciso

Allan
Allan
Administrador, GB
Usuário do LinkedIn Verificado
Publicidade e marketing, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Ótimo aplicativo para alcançar mais pessoas e mostrar um sistema de qualidade

5,0 há 2 anos

Comentários: É um ótimo aplicativo de software para sua empresa e vai ajudar muito o seu negócio, eu super recomendo!

Vantagens:

A funcionalidade e a praticidade que tenho ao oferecer a melhor ferramenta para a minha empresa e com um bom custo benefício.

Desvantagens:

Acredito que não tenha muita coisa para melhorar na ferramenta, entrega tudo o que a minha empresa busca.

Niel Winston
Niel Winston
REMOTASKS PILOT TEAM, Filipinas
Usuário do LinkedIn Verificado
Arquitetura e planejamento, 10 000+ funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

My honest review for vagaro

5,0 há 3 semanas Novo

Comentários: Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Vantagens:

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Desvantagens:

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Rachel
Manager, EUA
Serviços ao consumidor, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

User Friendly

4,0 há 2 meses

Comentários: Overall, we are happy with Vagaro and the support we receive.

Vantagens:

Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.

Desvantagens:

On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.

Avaliador Verificado
Usuário do LinkedIn Verificado
Relações públicas e comunicações, 11 - 50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação
Fonte: GetApp

Vagaro is a double edged sword

3,0 há 2 meses Novo

Comentários: when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product) that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc. Be careful!!!

Vantagens:

pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?

Desvantagens:

You should carefully decide whether you want to support Vagaro - here's why. The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings. They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar. Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off. #1: where your reviews live Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform) #2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com This is problematic because now your potential customer/client is on a website which advertises your competitors.

Resposta do Vagaro

há 2 meses

Thank you for sharing your insights and concerns regarding your experience with Vagaro. We strive to provide the best possible service, and your feedback is invaluable to us. At Vagaro, we offer personalized onboarding sessions for a one-on-one experience, along with weekly live webinars designed to help multiple users become familiar with our software. Additionally, you have the option to create direct links to your services in your Service/Class menu. It's important to note that your landing page features your business only. We value transparency and continuous improvement. Your feedback plays a crucial role in our efforts to enhance our software. You can submit suggestions and ideas for improvement on feedback.vagaro.com. Rest assured, we take your concerns seriously and are committed to addressing them to the best of our ability. Your satisfaction is our priority, and we appreciate your ongoing support.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços ao consumidor, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: GetApp

Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE

4,0 há 2 meses

Comentários: Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform

Vantagens:

Ease of use, consistency of good customer service and added features

Desvantagens:

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Alyssa
Veterinary Technician, São Cristóvão e Neves
Veterinária, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Avid vagaro user

5,0 há 2 meses

Vantagens:

I am fortunate enough that all the cosmetic places I go to (hair, nail, eyebrows, spay) use the Vagaro software. There I have been using Vagaro for years and I love it. It is easy to use, they remind me of appointments and I can add multiple services to my cart. It's easy for me to share with friends and family as well, and it is just as easy to follow with the older generation.

Desvantagens:

I like the dark mode featuers on iPhone and Vagaro does not have that but that is not a big deal. Other than that, I have no complaints. It is easy to schedule, cancel appointments and see when your providers have availability.

Penny
Owner Creator, EUA
Saúde, bem-estar e condicionamento físico, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Trial Happy!

5,0 há 2 meses Novo

Comentários: So good so far! I am excited to go live soon!

Vantagens:

Entire setup process was easier than I thought

Desvantagens:

The unfortunate essential initial time-consuming acclimation to something new

Shalonda
Nail Technician, EUA
Cosmético, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Ease with Client Needs

5,0 há 4 semanas Novo

Vantagens:

I love how easy and seamless it is to use the application. Especially for my clients.

Desvantagens:

I do not have any dislike so far about Vagaro.

John
Owner, EUA
Medicina alternativa, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Vagaro takes online appointment scheduling to a whole new level

5,0 há 2 meses Novo

Comentários: I really enjoy how the team helps me get through virtually anything I have encountered so far of running my business. With the expansion to 2 other states I felt at ease and comfortable moving forward with them. You will be well taken care of with the Vagaro system and team.

Vantagens:

The features just blow me away. I could spend a year implementing all the options and still get more. The customer service team is sensational and always there.

Desvantagens:

Just learning all the options to handle for customer/clientele management. There is a lot to learn with the Vagaro product. It takes time to absorb it all, but it is definitely worth it or I would not be still with them years later. I am proud to say I use their service to not only you but my clients.

Christopher
Personal Trainer, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Great product.

5,0 mês passado Novo

Comentários: Easy to learn, easy to set up. Took less than 3 weeks to really understand the product.

Vantagens:

Easy to use. Absolutely user friendly. The mobile app is really good.

Desvantagens:

Don't really have anything bad to say except I would like to clear my client's cancelation history.

Amber
director, EUA
Artes cênicas, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

great management tool

5,0 mês passado Novo

Comentários: my overall experience has been great since using it for calendar purposes

Vantagens:

it's a great management tool for small businesses who needs to keep track of customers and sales

Desvantagens:

the least i like about it is the adding of employees should be made simpler

Marissa
owner, EUA
Saúde, bem-estar e condicionamento físico, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

5,0 há 2 anos

Comentários: We really like Vagaro. We have improved/streamlined our online booking thanks to it.

Vantagens:

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Desvantagens:

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Avaliador Verificado
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: GetApp

Small Business owners, look elsewhere

2,0 há 2 anos

Comentários: See above.

Vantagens:

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

Desvantagens:

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting. It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue. We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro. We are looking to switch due to lack of transparency, effective customer service and technical support.

HEATHER
Owner/Massage Therapist, EUA
Cosmético, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Smart choice

4,0 há 4 anos

Vantagens:

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Desvantagens:

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Resposta do Vagaro

há 4 anos

Hello Heather, We are very pleased to hear you are happy with our software and our Support team! You are correct, the price does incrementally increase with the level of use - Vagaro is $25 a month for a single user and $10 for each additional user on your account up to seven total users. Anything above and beyond seven users are free. We also offer premium features such as credit card processing, email & text marketing, online forms and check-in app which attract an additional fee. Our Support staff is here to answer any additional questions you may have or walk you through the full functionality of the software, to ensure you are getting the most value for your money. Don't hesitate to reach out to us via phone at (925) 464-1932, or send an email to [email protected] and one of our agents will respond quickly. Regards, Dan C.

Christy
Salon Owner, EUA
Varejistas, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

I love the format of the software

4,0 há 4 anos

Comentários: I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!

Vantagens:

I love that the software is able to customized to my salon company needs. I love the email and text message marketing. I am still learning the program and all the add on services available. This month my 2 favorite features have been the invoice capability to be able to sell products to our clients while shut down for 30 days and then the ability to email & text clients of the current status of the salon closure.

Desvantagens:

Reports are either not as detailed as I need or trying to pull collected information. For example, I wish I could pull a list of new clients who visited our company last month. I also wish I could mas tag a group of clients like tag all customers who bought "Color and haircut" or a specific product. Ability to mass tag would give my more marketing power as I listed in what I love most about the software.

Resposta do Vagaro

há 4 anos

Hi Christy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Caitlyn
Owner, EUA
Saúde, bem-estar e condicionamento físico, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Recommend

5,0 há 4 anos

Comentários: Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.

Vantagens:

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Desvantagens:

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Resposta do Vagaro

há 4 anos

Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Tammy
Salon Coordinator, EUA
Serviços ao consumidor, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Exactly what our salon has been looking for!

4,0 há 4 anos

Comentários: Overall, Vagaro has saved me so much time as the salon coordinator. It has made things that used to be tedious, time-consuming, and ineffective so simplified. Our out-dated system had limited options on many things. The auto-texting for reminder's (previously we did all reminders by calling clients) saved out life. It has saved us on no-show appts, clients showing up at wrong times, etc. We have even saved $ on the amount of appt cards we use because client's just want the text message instead of a physical card.

Vantagens:

SO USER FRIENDLY! Our stylist's were so intimidated by getting a new software, especially after using the same, outdated one for over 15 + years. Many of them aren't the most tech-savvy individuals, but it took hardly any time at all the train them on the system. They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.

Desvantagens:

One of the main things I do wish were able to be customized would be on the daily ticket sheets we print each day. I would like to edit the amount of history for each client that is shown so that multiple pages do not print out for each client. The font is small and so i have to print it to be larger and then it ends up printing multiple unnecessary pages out.

Resposta do Vagaro

há 4 anos

Hi Tammy, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Leasa
Hairdresser, Austrália
Varejistas, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Easy and most of all fun!

5,0 há 4 anos

Comentários: Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Vantagens:

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online The mobile part of the system is the easiest I have used and you can do so much from your phone

Desvantagens:

A few things need to be customisable such as the text message system especially in Australia. Probably needs text message marketing options as well. It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

Resposta do Vagaro

há 4 anos

Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

Amanda
Owner/ Instructor, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

We love Vagaro

5,0 há 4 anos

Comentários: It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.

Vantagens:

It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services.

Desvantagens:

Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days.

Resposta do Vagaro

há 4 anos

Hi Amanda, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Elizabeth
LMT, Owner, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Easy to setup and use

5,0 há 3 anos

Vantagens:

Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.

Desvantagens:

As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.

Resposta do Vagaro

há 3 anos

Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!

Tatiyana
Owner, EUA
Varejistas, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Everything you need to know about Vagaro

4,0 há 3 anos

Comentários: Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better.

Vantagens:

What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.

Desvantagens:

The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.

Resposta do Vagaro

há 3 anos

Hello, we just wanted to say thank you so much for your feedback. We hope that you are enjoying our software and are happy to help any time you have questions. You can also reference our help site at support.vagaro.com which has many articles with step by step instructions. Thank you!

Cynthia
Massage Therapist, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Love Vagaro!

5,0 há 3 anos

Comentários: I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used the software how it was meant to be used, it would be even easier. Baby steps! Haha.

Vantagens:

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

Desvantagens:

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.

Valerie
Owner, EUA
Cosmético, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Responsive Customer Service & Support

5,0 ano passado

Comentários: Very good

Vantagens:

I have been using Vagaro for well over twelve years. They have come so far in the features they offer. What I think is pretty amazing is their ability to respond and implement user feature requests. All of their features are user friendly and the support chats are easy to use and provide answers to solve any issues or questions you have.

Desvantagens:

There are a few fine details in the email marketing campaigns that need to be updates such as customizing the automations a bit more. In particular, I'd like automated emails to go our every year to my clients rather than the option maxing out at six months. Other than that, we still love Vagaro.

Avaliador Verificado
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Okay, but only because the competition is more terrible.

3,0 há 6 anos

Comentários: Customer service can be spotty. Their support site is reasonable for the basic cases but is severely lacking in the actual nitty gritty of running the operations-- for example issuing refunds and voiding transacions is non-intuitive. Support team ignored my request for a demo. Support team dropped entirely off of my live chat and after ignoring half of my questions, and when they were responsive didn't actually address my full question. Their 30 day trial is a bait and switch since you can't actually test or try the billing flow from the customer's prospective without paying for the first month. I wouldn't go as far as to say that they are scammy but it certainly does not leave a good impression. Their software is feels designed for salons with a minimal attempt to hamstring it into a fitness scenarios. It can work ok for a sole proprietor in this sense but for anyone who is running a gym with more than one instructor you're stuck between a reasonably good looking piece of software lacking in many features for a reasonable(ish) price and other dated alternatives which checks for more boxes but comes with it's own baggage. It pains me to says that I'm with this company despite all of their shortcomings. Interactions with support can be pleasant punctuated by frustration. Fairly basic things which are missing is, again frustrating. Choosing Vagaro over the competition is like choosing Comcast because the only other option is get dial up.

Vantagens:

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Desvantagens:

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features: 1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media 2/ E-mails lack calendar reminder attachment for people to add to their calendar 3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes. 4/ Lacking HIPAA support despite having SOAP note support 5/ Inability to customize new client email, appointment reminders etc. 6/ Inability to run new client discounts. 7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate. 8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee. 9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.