17 anos ajudando empresas portuguesas
a escolherem o melhor software
Sobre Connecteam
Programação de tarefas com atualizações de status do GPS, notas de turno e muito mais no aplicativo tudo-em-um do Connecteam, avançado e fácil de usar.
The time clock integration with shift scheduler has been a great tool in keeping track of the ongoing projects.
I don't like that i can't go put in unavailable the employee can only do that.
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Looks professional, easy to use, and great value for the cost.
Satisfeita
Vantagens:
Uma plataforma simples de usar, ajuda na identificação de clientes
Desvantagens:
Um pouco complicada de aplicar no início
Resposta do Connecteam
há 9 meses
Thank you! We're glad you like it :)
Efficient Employee Management Made Easy with Connecteam
Comentários: My overall experience with Connecteam has been highly positive. The platform has truly transformed the way I manage my team and has greatly improved productivity within my business.From the moment I started using Connecteam, I was impressed by its user-friendly interface and intuitive design. Navigating through the platform and accessing its various features was effortless, both on the web interface and the mobile app. This ease of use made the onboarding process smooth for me and my team.Connecteam's comprehensive range of features impressed me the most. The platform covers all aspects of employee management, from time tracking and shift scheduling to task management and communication tools. I found the time tracking and shift scheduling features particularly useful in ensuring proper staffing and simplifying payroll management. The task management feature improved collaboration and boosted productivity within my team.The communication tools provided by Connecteam have been invaluable. The chat feature allows for instant and seamless communication between team members, reducing the need for lengthy email exchanges or in-person meetings. The announcement feature also enables me to share important updates and information with the entire team instantly.Connecteam's customization options have allowed me to tailor the platform to fit my specific business needs. Creating customized forms, checklists, and reports has been immensely helpful in collecting and managing data th
Vantagens:
From time tracking and shift scheduling to task management and communication tools, Connecteam offered a complete solution for optimizing team productivity.The platform's ease of use was also a standout feature. Setting up and navigating through Connecteam was seamless, both on the web interface and the mobile app. It made it effortless for me and my team to adopt and utilize the platform effectively.Additionally, Connecteam's customization options were highly beneficial. I could tailor the platform to suit my specific business needs by creating customized forms, checklists, and reports. This flexibility allowed me to collect and manage the data that was most relevant to my operations.The customer support provided by Connecteam was exceptional. Whenever I had questions or concerns, their support team responded promptly with helpful solutions. Their knowledge and friendliness made the overall experience even more positive.Overall, Connecteam's comprehensive features, user-friendly interface, customization options, and excellent customer support were the aspects that I liked the most. It truly revolutionized the way I managed my team and enhanced productivity within my business.
Desvantagens:
While my overall experience with Connecteam was highly positive, there were a few aspects that I found could be improved.Firstly, the pricing structure of Connecteam could be a bit more transparent. Although the platform offers different pricing plans, the details regarding the exact cost and included features were not always clear upfront. It would be beneficial to have more transparent and easily accessible information about the pricing options available.Secondly, while Connecteam provides a wide range of features, some users might find that certain advanced functionalities are missing. Depending on specific business needs, there could be a desire for additional features or more advanced integrations with other software systems. Expanding the range of features and integrations could further enhance the platform's capabilities and appeal to a wider range of businesses.Lastly, while the customer support provided by Connecteam was generally excellent, there were occasional instances where response times could have been quicker. Although these instances were rare, having faster response times to inquiries or support requests would further improve the overall customer experience.Despite these minor areas for improvement, it is important to note that they did not significantly hinder my overall positive experience with Connecteam. The platform's strengths in comprehensive functionality, ease of use, and customization options far outweighed these minor drawbacks.Overall,
Resposta do Connecteam
ano passado
Sofwane, WOW! This is the most detailed review we've ever read, thank you so much for putting the time to write it, we highly appreciate it! We're glad to hear Connecteam has changed the way you manage your business as you can do much more, from the same place, effortlessly :) As for adding more capabilities and integration to the platform, you can count on us that we're on it :) Connecteam is a never-ending idea and we improve it week by week :) Stay tuned for new releases as we have plenty of them coming very soon! Thanks again for your amazing, detailed feedback, we appreciate it very much :) If you have more ideas for improvements, please email us at [email protected] so we can connect and hear more, share our roadmap with you, and get your feedback :) Thanks!
Connecteam streamlines your time tracking, and keeps your team connected!
Comentários: Overall we are very happy to be using Connecteam and our staff all agree it has made things much easier. From time tracking, to job briefings, milage reports, and gathering documents, there is nothing you cant do on Connecteam!
Vantagens:
Connecteam's time tracking is amazing! To be able to select from multiple jobs and sub-jobs, add notes, and even attachments such as milage, meals, hotels etc, it keeps our time tracking streamlined and simple. This helps our accounting department to be able to invoice for the exact amount of time spent at each clients facility, and gives a large overview of exactly where and what our staff was doing.
Desvantagens:
Occasionally the app crashes, and it makes it difficult for our staff to sign in/out for the day. It is rare, but when it does happen, it causes a disturbance.
Resposta do Connecteam
há 5 meses
That's great to hear! Thank you so much for your review! As for app crashes - that shouldn't happen at all. If that issue persists, please contact our team at [email protected] so we can take a closer look at that :) Thanks again for recommending Connecteam! ❤️
Keep team in a better management
Vantagens:
Easy operation to manage worker time and schedule for everyone shift. Automating the attendance tracking to prevent mismanagement issues that we had with manual operation.
Desvantagens:
Onboarding is a bit tricky and challenging because the documentation isn't detailed enough.
Resposta do Connecteam
mês passado
Thank you so much for posting your review :)
Alternativas consideradas anteriormente:
Buyer beware (you get what you pay for!)
Comentários: Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.
Vantagens:
The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.
Desvantagens:
They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.
Resposta do Connecteam
há 2 anos
Thank you for your feedback, Josh. We're sorry to hear you have such negative feelings about the platform and would like to improve as much as we can. As for the schedule - did you try to have a live meeting with your account manager? That can help us understand what's important for you when scheduling your team, and advise on the best tools to do that (templates, open shifts, repetitions, etc.). As for the customer service you've received, the reason the team asks for screenshots or videos is in order to identify the problem. If it's a technical issue that's not happening in all accounts, it means we can't reproduce it. If we can't reproduce it, we can't understand what needs to be fixed. While this can be annoying, it's important so we can help. If it's not a technical issue, we need to understand exactly what you're doing in order to advise. My name is Chen and I'm from the product team. If you'd like to talk to me directly, please email me at [email protected]. Thanks!
One Stop Shop
Comentários: Overall, I am super happy with the program thus far. I look forward to seeing it during our busy season.
Vantagens:
If you are looking for a platform that can be your one stop shop for your employees, Connecteams seems to be the best application. From easy chats and updates to scheduling and time clock, and to top it off knowledge bases and courses. The platform is constantly upgrading and listening to their customers feedback, making it more accessible. The platform has been easy to pick up by all staff, young and old.
Desvantagens:
My only complaint about Connecteams is the issue of inconsistent notifications for when forms have been submitted or approved.
Resposta do Connecteam
há 3 meses
Thank you so much for your feedback and recommendation! As for the notifications in Forms, please note that each form has its own notifications settings, maybe that's what's causing the inconsistency? If you believe there's a technical issue, please don't hesitate to contact us at [email protected], we'd love to help! Thanks again :)
Alternativas consideradas anteriormente:
Most Valuable APP for SMB Ever
Comentários: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.
Vantagens:
- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.
Desvantagens:
- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.
Resposta do Connecteam
há 5 anos
Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)
Alternativas consideradas anteriormente:
Fantastic time clock software with a ton of extra features
Comentários: We have saved time for the administration. We have gotten more clarity over our spend hours. Employees have gotten a better information and news overview. Employees have gotten a greater insight and clarity of hours. I could go on with all the extra benefits we have found using this software.
Vantagens:
It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-
Desvantagens:
Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.
Resposta do Connecteam
há 2 anos
Andres! Thank you so much for your amazing review! It's great to know you are happy with Connecteam and find it efficient for your business! Connecteam is an all-in-one platform. It means that it suppose to replace multiple tools businesses need to manage their team and have them all under one roof. What makes Connecteam different than other software, is the capability to build the app exactly to your needs, meaning activating and paying only for the things you actually need. That way, you're not being overwhelmed and not paying for stuff you don't need at the moment or at all! Because of that approach, each product in the platform has its own set of UI, capabilities, and settings options. And, of course, you have the main settings menu for all general options :) Hoped that helped clarify why things are built the way they are :) Thanks again for your review!
Outstanding
Comentários: Helps me be very organized and makes my life easier when it comes to time sheets
Vantagens:
Small business support. Helps manage schedule and time sheets efficiently
Desvantagens:
When you invite people it makes them work the job instead of letting them see it
Resposta do Connecteam
há 10 meses
Thank you so much for recommending Connecteam! It's great to hear you can manage your employees' schedules and timesheets efficiently :) What do you mean by "When you invite people it makes them work the job instead of letting them see it"? Not sure what you refer to... Could you please contact us so we can assist? You can reach me directly at [email protected] or contact our support team via live chat. Thank you!
Optimis Corp Review
Comentários: My overall experience has been great and easy going. I find it easy to navigate the software as well.
Vantagens:
What I like most about Connecteam is how easy it is to receive and give feedback within our company through all departments.
Desvantagens:
There is nothing I currently dislike as it has worked great for me.
Resposta do Connecteam
mês passado
Your review is music to our ears! :) Thank you so much for recommending Connecteam! We're happy to hear your experience has been simple and efficient :) Thanks again!
Works for dueling pianos!
Comentários: It works. The scheduling is clear and concise as is the communication between my coordinator and me.
Vantagens:
The ability to see who's scheduled with me for a particular gig
Desvantagens:
The chat section is a bit kludgy. It should be easier to create and maintain groups.
Resposta do Connecteam
semana passada
Thank you so much! We're glad to hear Connecteam makes your day-to-day easier and more simple :) As for managing group chats, we have the manual way which is similar to any other chat app, by selecting group participants manually. But what really sets us apart is the ability to manage chat groups automatically using our Smart Groups feature, which will add and remove users automatically based on a set of custom rules to your selection :) If you're a system admin, you can manage those groups from your dashboard (set it once and let it fly), and if you're not an admin, feel free to reach out to them with suggestions for improvements as they can control if users can or can't groups, with whom, and so on :) We hope that helps so far! If you have any other questions for us, we're available at [email protected]. Feel free to reach out! Thanks again!
Connecteam has been a complete Game Changer for our company!
Comentários: Overall experience is 150% wonderful! Their customer service is the best! The best thing about Connecteam is that it can work with any type of business. It is so customizable!!
Vantagens:
We had been looking for a program that would provide a "one stop shop" for communicating with our employees who are in the field 98% of the time and stumbled across Connecteam while looking, about 1 1/2 years ago. This platform has completely changed how we do almost everything relating to back office, communication and safety! It is so user friendly, not only on the back side but to our employees. It has cut down on so much paperwork and allowed us to train people during their down time in the field instead of having them come into the office. I could go on and on....we use Connecteam for Safety Training, Announcements, Time Clock, Benefits, Repair Orders, Flash Reports, etc. It is AMAZING!!
Desvantagens:
I don't know if there is something I like least about Connecteam, maybe that they are still developing the software. Which is really a good thing....everything we have communicated with them such as suggestions they take very seriously and most of the time the next update you have what you need!
Resposta do Connecteam
há 5 anos
Wow Shanna!! Thank you so much for taking the time to write a detailed review about Connecteam! Connecteam's development will never "end" :) We're always adding more and more capabilities, improving existing features, and use customer feedback to pursue the best in class product experience!
All of the tools I need in one place
Comentários: Wonderful. The software is easy to use and makes things quick to work around.
Vantagens:
I love that it allows me to do my basic day to day scheduling, time audits and staff management. The features that won me over though, were the messaging capabilities, the training portals and the quiz features. In our industry we change sales often. I love having a quiz feature to publish the sale and make sure my team is updated on all of the ins and outs.
Desvantagens:
I wish this had a payroll processing feature so it could be a complete all-inclusive program, currently I export my teams timeclock and send to payroll. If payroll could just log in and distribute that would be amazing.
Resposta do Connecteam
há 4 anos
Thank you for this amazing review Sierra! You can't see it from here, but we're blushing :)
Alternativas consideradas anteriormente:
Great all in one software!
Comentários: I have enjoyed using and implementing Connecteam into our business.
Vantagens:
The idea that one software may be enough for many employers. It has the capacity to run a small or large business. It has many features most people would not have realized they needed such as forms, a directory option, rewards, chat, and documents section.
Desvantagens:
The task manager would be even better if it had the option to change statuses like "to do" "pending" "in progress" "follow up" "complete" etc. Also another feature I would like added is a folder and list section within the task management portion. Everything else about Connecteam is amazing!
Resposta do Connecteam
ano passado
Thank you so much for your review and constructive feedback! We'll forward this information to our product team so they can take a closer look at your suggestions for the Task Manager :) Thanks again!
Alternativas consideradas anteriormente:
All in one with great services!
Comentários:
Scheduling
Moving from weekly scheduling to Monthly Availability
Increasing communication with the team
Having an interactive directory is a plus!
Vantagens:
The customization of almost everything made it user-friendly for our team. Also, the communication tools make it a great experience for the team.
Desvantagens:
Availability function in the Scheduler - It would be good if the users are allowed to change the Availability notifications. It seems that they get so many notifications if the Admin updates the Availability
Resposta do Connecteam
há 3 anos
Thanks for the amazing feedback Raquel! An easy-to-use, all-in-one solution to manage your employees is what we do! And it's great to hear that you were able to reduce the number of tools you're using, and centralize everything under one roof with Connecteam :) As for your feedback regarding the availability, we'll have a team member contacting you for more details so we can see how that can be improved. Thanks again!
Great Experiences!
Comentários: First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.
Vantagens:
Love the interface and its very user friendly
Desvantagens:
At this time I really can't think of anything.
Resposta do Connecteam
há 3 anos
Thank you so much for the amazing review, Lori! All customer-facing employees in Connecteam are no less than real Product Experts! We spend a lot of time and resources on making sure that each and every one of us knows the product, the common use-cases, the main industries our customers are from, and more! We believe that's the only way to provide our customers with an excellent product and top-notch customer service :) Receiving this acknowledgment from you is a big deal for us, so thank you! Feel free to reach out to us at any time if you have any feedback or suggestions for us :) Thanks!
Alternativas consideradas anteriormente:
Great software would recommend
Comentários: I'm generally happy with it - the customer service is great.
Vantagens:
The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it
Desvantagens:
I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.
Resposta do Connecteam
há 2 anos
Thank you so much for your review, Harry! It's great to know that you find Connecteam to be simple to use both for you and for your employees and that you're happy with our customer service :) Although Connecteam is an employee management tool, we already talk internally about adding capabilities for the business' customers to book their meetings directly in the schedule, so that's definitely something to look forward to in the future :) If you have any more feedback for us or would like to suggest an improvement, please reach out to us at [email protected] at any time :) Thanks again!
This is the greatest thing ever.
Comentários: Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.
Vantagens:
Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.
Desvantagens:
I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in. Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue. The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.
Resposta do Connecteam
há 6 anos
Nyla! Thank you for this incredible review!! We appreciate the time you've spent on reviewing us. My name is Chen and I'm from the product team and I'd happy to reply to your awesome feedback: We work hard to make Connecteam a true all-in-one employee app. We release new features, enhancements and general fixes on a weekly or even daily basis. It would be a lie to say that this approach to product management doesn't come with a toll.. It means that we will have glitches and we prioritize it by many considerations. Cosmetic glitches are usually less urgent but I promise you that we get to ALL of it! You'll see :) As for the Workflows - I agree! Stay tuned for amazing new capabilities coming to the Workflows in the next few weeks. The notes support for mobile and much more is coming your way. We always revision features according to customers' feedback and this has come up a lot, that's why it's in our roadmap for Q1 of 2019! Thanks again for putting the time, it's golden to us!
Connecteam App - AMAZING!
Comentários: Overall, I think I am one of your BIGGEST fans! Connecteam has allowed me to do more in a shorter period of time and reach all of my teams immediately. It has forced me to ensure all of my locations are equipped with tablets to ensure training success as well as performance enhancing. I know there are several items I have asked about and know that they take some time to develop, but when I ask about them, I am comfortable knowing that they have a workflow in place and moving towards making it happen.
Vantagens:
I am a HUGE fan of the Connecteam App. The fact that the app is constantly evolving with new and exciting tools, make it easier to use and keeps my employees engaged and wanting to add more. This allows for the day-to-day activities to be done faster and from one location. The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
Desvantagens:
Not that I like it the lease. 1. Having the ability to view a single user activity. Pulling any documents with their name or ID # to view their progress. 2. Having the ability to create a user path or required training path. 3. Have the ability to create and save templates in Updates. 4. The ability to change the icon/color once the new item is created. 5. Quiz - Complete update: able to have multiple ways to answer the questions, scoring, if there is an incorrect answer, show the correct answer. 6. When making an quick update, not having to resend to everyone, just the individuals that are being added
Resposta do Connecteam
há 4 anos
Hi Yo-Zon! Thank you so much for taking the time share this awesome review! We love having you and your organization as our customers, and we have amazing plans for the next few months that should address most of your product requests :) Thanks again for this review and we'll be in touch soon!
Connecteam is a must have with features that are built to ease management
Comentários: It's been amazing! The chat and support team are great! The features all work and perform as expected or better, and the ease of use for new employees makes getting our team up and running easy! Great job, we can't imagine running our business without connecteam now!
Vantagens:
There is not a feature on connecteam that we find clunky or hard to use. The feature that has helped us the most from an administration standpoint would be the timesheets and timeclock. The way the feature works with staff able to modify shifts, and admin getting alerted for approval has streamlined our payroll. The function that helps us manage our staff the most would be the messaging, directory, and updates. Having our staff connected through this has really helped our performance and optimization. The scheduler is another feature that we would be lost without.
Desvantagens:
I honestly cannot think of anything! From the onboarding and inclusion of new staff, to the ability to schedule, contact, and process payroll connecteam has become essential to our management and a one stop, do it all app for our entire team. One small complaint is that several features appear to be available but I end up getting an add to upgrade. It made learning the platform a little more difficult for me in the beginning, but other than that no complaints. (and even that feels nit picky).
Resposta do Connecteam
há 2 anos
WOW, Brian! Thank you so much for writing such a detailed review! It's really great to hear you do so much with Connecteam and that you're having a great experience :) If there's anything else we can do to make things even better, you know where to find us :) Thanks again!
Couldn't support my team without this app - GAMECHANGER
Vantagens:
Connecteam lets me manage my employees effortlessly. Everything is in one place - our Schedule which we use daily for picking up, switching shifts, requesting time off, viewing a week, a day or a month in advance. The Task assignment option is great for delegating assignments, keeping up with employee productivity and sharing lists. I love the chat feature to keep us all connected. This app is really a to-do list, calendar, shift manager, time-keeper, and messenger all-in-one. This takes the place of what might be several apps. It is a priceless tool in my day-to-day workload that makes everything seamless.
Desvantagens:
I wish the clock-in aspect was a little easier to punch in and out when on the go, but overall is easy to maneuver.
Resposta do Connecteam
há 12 meses
What an awesome review, Sara! Thank you so much for sharing how you use Connecteam and how it benefits your business, it's truly amazing to hear :) The time clock has a big button, covering like 40% of the screen so users can clock in instantly. What do you think can be improved in that area? I would love to hear your thoughts! Please contact me at [email protected] so we can connect :) As for the support chat - we have 24/7, live, human reps available :) Sometimes, when there are simple questions that their answers can be easily found in our help center, the bot kicks in to refer the user to the right answer, but if it's not the bot - it's 100% human being :) Thanks again for the awesome review, we love helping small businesses grow and thrive so reading this review truly warms our hearts ❤️
Explore the features they are gems
Comentários: I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.
Vantagens:
I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.
Desvantagens:
Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.
Resposta do Connecteam
há 2 anos
Amazing review, Karen! Thank you so much! It's great to hear Connecteam helps you better manage your business and team, save time, and automate day-to-day workflows. As for the capabilities you're looking to have in your plan without upgrading again, the best would be to communicate that to your Customer Success Manager at Connecteam and ask if there's something that can be done to help :) Thanks again for your positive detailed review!!
Connect for Business
Comentários:
This is the best part about Connect. They have been incredibly supportive and in a very timely manner. They are eager to listen, quick to react and take the time to help.
Many companies could learn from the customer service that the Connect team provide!
Vantagens:
The ability to have one platform for the purpose of scheduling our employees, time tracking for payroll and the ability to create reports is very important. It makes it easier for our employees. It's also a great platform to communicate with employees, to create engagement and a portal for feedback. There are so many tools available that we are just tapping into the possibilities
Desvantagens:
Some reports need to be improved such as the ability to create more customizable reports. While you can do this, not all information is available. The ability to create invoicing per job is also important. For the GEO breadcrumbs, it would be good if the system could identify possible GPS tampering by the employee (turning their phone or device into "Mock" Gps mode.
Resposta do Connecteam
há 2 anos
Thank you so much for your review, Ian! Most of what you've mentioned we already talk about and some of it is already on this year's roadmap, so you can expect some of the features you mentioned to roll out in the next few months :) Regardless, please keep the feedback coming! Contact us for any request or a suggestion for improvement, we're always happy to listen and learn from our customers :) Thanks again for recommending Connecteam!
Total Security LLC
Comentários: Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
Vantagens:
This program allows our security officers to use one program no matter what site they are working at. All reports are similar and the location tab allows our office to ensure officers are punching in at their site location, not from home or on the road. There is more than meets the eye with Connecteam. Having used the program roughly 2 years now, we are still learning new features and implementing them.
Desvantagens:
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so. It would be nice to be notified immediately with any issues going on.
Resposta do Connecteam
há 4 anos
Hi Gerard, Thanks for the awesome feedback! We're happy to have you on board and super happy that you always find ways to scale within the product, which is what we aim for! It's great to see your team uses one platform for everything they need, and we're positive you'll adopt more solution as we have amazing all new features in our pipeline :) Thanks!
Excellent tool with a bright future
Comentários: Its been wonderful overall, the customer support is spot on.
Vantagens:
Connecteams geolocation feature, their timeclock, and employee management system are superb, easy to use, and configure. While task management and the calendar are a little cumbersome, I believe with additional time, money, and contracts they'll be the best in the business if they aren't already.
Desvantagens:
Calendar, task management, and workflow could all use a bit of work. They feel barebones and difficult
Resposta do Connecteam
ano passado
Thank you so much for your feedback! Connecteam has been around for about 6 years now, and with more than 50,000 companies worldwide using it on a daily basis, we can promise that it's a never-ending project :) It means that we'll never stop improving Connecteam, adding more capabilities to it, and ensuring that companies of all sizes can use it for all their employee management needs. The schedule is about to receive some awesome updates soon, including an improved layout for the managers, and calendar integration. As for Forms (Workflows) and Tasks - we have amazing plans for both which will take them to new heights :) If you have more concrete feedback for us and would like to share it with the product team, please email us at [email protected] so we can get in touch. Thanks again for recommending Connecteam!
