Avaliações do ServeManager

Comentários: Overall, ServeManager has delivered. In an ever changing industry of process service and investigations, I am often given new hoops through which to jump. ServeManager has stayed ahead of the game and has consistently delivered results that make my clients feel at ease with the option of personal interactivity with their case. Data entry is a breeze and is as universal from state to state and court to court as I have ever seen in any process service software. When I first toured the ServeManager site and took a trial, I knew that they had taken the industry to a new level. This software has yet to be on the market until ServeManager brought it and I haven't seen anything out there that even comes close in terms of user friendliness and accountability.
Look... If you want to be a shade-tree process server and make a little spending money on the weekends, this probably isn't for you. However, if you want to be a professional, stand tall above your competition and offer the very best, welcome to the network-family of the best process service companies this industry has to offer. Welcome home. Now, let's get to work!

Vantagens: ServeManager is extremely user friendly and dare I say it.... "Fun to use..." Of course, I am one of those who love to get up and tackle the day. I love to work. ServeManager works for my small, yet growing business and keeps me at the forefront technologically. I absolutely love the fact that I can brag to my current and potential clients that I am using ServeManager and what they have to offer, such as GPS coordination and the ability to Route jobs, saving my clients money and the wear and tear on my vehicle. My clients also enjoy the idea that they can create their own accounts, tracking my serves and their own invoicing. ServeManager has never let those small, yet mounting invoices slip through the cracks and I'm actually getting paid on-time, everytime!

Desvantagens: The only things I am wanting from ServeManager are the same things the entire industry wishes we had. I'd really appreciate it if all my serves were home to accept their summons at 1500 hours. But that's just a dream.

Comentários: Overall A+. They are quick to respond to any and all requests.

Vantagens: I held off switching over to Servemanager for years. The way my previous software operated and the way SM operated were polar opposites. What took me so long is to finally realize that what Servemanager could offer, far outweighs what it lacks. The ability to have a platform that is user friendly that my servers and clients can use is where SM shines the most. There is no learning curve. I don't have to instruct clients how to join or add a new job. It's intuitive. SM has everything we need and an internet based platform is in my opinion the only way to go. No more downloading software and access is instant.

Desvantagens: Restrictions in place. There is not enough control by me on the limited contractor and law firm account. I should be able to control service type, and affidavits that I don't want and contacts without having my client have to change them. SM has a one size fits all for a variety of things and this isn't always the best approach. Collaboration between other paying members is a disaster. When I change my service due date, instructions or anything else it changes their job. I have found it best to not collaborate with shared jobs for other companies that I'm working for that are paying SM members. Print screen has too many screens to go through to get invoices to print. I've lost hours off my lifespan opening screens to print invoices.

Comentários: Overall, I really like the system, price and ease of use.
The collaboration and integration is a game changer. If you are looking for value added software, look no further.
No software is perfect, but they are willing to work with you to help you with your needs which makes all the difference. It's OK not to be perfect. It's not OK to accept the bare minimum.
They are clearly making strides to improve the SAAS as time passes. Programming is hard and expensive!! Well done SM team!

Vantagens: Customer support.
Functionality and ease of use compared to cost.
It's definitely a value added for my business.
Is also a good marketing tool.

Desvantagens: User Interface could be improved but isn't bad by any means.
The affidavits could be more versatile with more customization.
Also, the notification emails could be better. They work fine but I'd like to see a little more branding, service info and html inside the email instead of forcing the user to click a link. Maybe there is a reason for that. Overall, there are no issues or problems.

Comentários: Myself and my Office manager find it extremely user friendly, and very low maintenance.

Vantagens: The best part of the software is that it allows us to enter cases easily. When we have a similar Court case already entered, the software picks up that prior entry and auto fills, saving us time.
The other best feature is how easily our outside Independent Process Servers can update us instantly of what is going on in the field. They send to us realtime information!
Third, we love the Online Billing feature. We invoice a client, and sometimes within minutes they pay the invoice through STRIPE, a fantastic way to get paid quickly.

Desvantagens: The typeset seems a bit small, and there is not a way to adjust for that, to my knowledge. So a Field Sheet may not allow a Bold set of letters, other than capitalization.

Comentários: Secure Online Document Management, Integration with every app I use on a daily bases and Customer Support that is out of this world.

Vantagens: I love how I can sit back and watch jobs flow into my account with an easy to use interface and affidavits that fill themselves out from the service details entered in the field and with customer log in access we can move from old and tired to easy and automated. Thank you Servemanager!!

Desvantagens: I use serve manager for court filings as well as serves and eFilings. I wish there was a way to attach a file to a note and share it with my client. I've mentioned this to the awesome customer support staff at Servemanager and I'm excited to hear that Servemanager is constantly upgrading their software! They added recently added "Server Pay" so now I can keep track of how much I owe my servers in the field.

Comentários: We are very pleased with ServeManger. I've used many other process serving software over the passed 12 years and I can say this is the most user friendly system I've used to date.

Vantagens: The fact that it is web-based is very important to our business. Being able to check status, update jobs or enter new jobs on the go using our laptop or ipad saves us tons of time. Being able to collaborate with our clients in real time about a job is also a great feature and keeps us connected with our clients. Hook up our ServeManager account with Strip was one of the best things we could of done. We can bill our clients and have they pay online with just a click of a button.

Desvantagens: I am looking for more search features being added in the future. It would be nice to search jobs by address or by the actual person served.

Comentários: Again, we absolutely love this platform and will be a life long member!

Vantagens: ServeManager is like a second set of hands, we could not run our company properly without this platform. Why, it allows our field staff to route their jobs and have a very productive day, it allows us the run reports on the A/R-A/P side, track every type of document being attempted, track every stat we can for our clients. One staff member can do the work of 4 people and the freeing up of the additional people can put their hours towards other projects to grow our company,

Desvantagens: Sometimes the gps fail's in the field but that seems to be a glitch. I cant see what the demand amount is on the cases, meaning if we can range the case cost based on the demand we can use that stat on our reports.

Comentários: When we started our company a little over a year ago we had experience with several other software programs for process servers. There was never even a discussion about which software company we wanted to use. Servemanager is the best software out there for process servers. Now that we own the company the functions for invoicing pricing and contact with our clients is exceptional

Vantagens: The software is very easy to use and it is always available two are process servers. It has many functions that are very useful to a process serving company.

Desvantagens: My number one complaint was that we could not do Mass services at one location. This is now a part of the service program the only problem we have with it is it does not do a mess serve for the same address only for the companies with the same name.

Comentários: I like ServeManager, its mobile app as well as the desktop version. Being able to upload in the field is ideal for time sensitive serves, allowing our clients and co-workers fast access to the serve or attempt information. We have been able to, in some instances have all the declarations waiting for a server when they get home from serving, making the turn around time for getting the signed declarations to our clients much quicker than the pre ServeManager days.

Vantagens: The form entry is incredibly user friendly, and fast when dealing with volume. The save and share button is one of my favorite things as you can send the completed declaration to the server to sign at the same time you are saving the information into the system. A real time saver!

Desvantagens: I wish there was a way to have the city the server is signing the declaration auto populate, that would be a real time saver when creating invoices.

Comentários: We're more efficient, have been able to reallocate staff to other positions and our profits have never been higher. The analytics we get out of Serve Manager have helped us make some really well informed decisions about what direction to take our company.

Vantagens: Very Intuitive/ training new staff on the platform is easy
Streamlines process for handling paperwork
Flexible proofs of service/ documents
Easy uploads for client documents
Great client interface
Customer service is excellent
Easy to track open jobs

Desvantagens: There are some features we'd like that aren't available yet. That being said, they are constantly adding new features that we didn't even know we needed until they gave them to us!

Comentários: overall i really like using serve manager. it is easy to learn and use. i have recommended the software to several other servers and companies over the years.

Vantagens: it is very easy to use. i like how it links to your clients and they can get status updates right away. it is so easy to create affidavits, which use to take me a while to do one, now less than a minute.

Desvantagens: i don't like that when one of our servers does an attempt it sends the update from the servers email so when the client emails back it goes to the server and not our company. we have had servers in the past that have taken clients from us because of this.

Comentários: Overall I am very satisfied.

Vantagens: I love how this software is user friendly. As a business owner, I have never had an issue training any new server, as the software is self explanatory. I love the GPS stamped attempts and the fact that my clients are automatically updated. The option for my client to pay online is also very efficient! I love the newest improvements such as mass attempt updates. The company is very customer service oriented and takes recommendations from servers to heart! I have tried a couple other programs but Serve Manager is by far the best.

Desvantagens: I wish the mobile site had more options. I find myself needing to switch to the desktop site from my mobile device which can be hard to read and time consuming to do.

Comentários: ServeManager has made easy for the company to organize the jobs and document them. It has also provide useful tools in terms of locate jobs (active or archived) and provide the client the information they need for invoices as well as updates.

Vantagens: Easy to use
Easy to find a case, a servee, invoices
Easy to make the payment
You can send updates, invoices and notes to the clients and contacts

Desvantagens: Photo should be related with the attempt. That's to present and option of in which attempt this photo goes to
It woulbe helpful to add a tool for servers and admins so they can send photos or documents without sharing the job

Comentários: The software handles my entire business. I only scratched the surface using it the first year for primarily invoicing. These guys are here to help. Their customer service is amazing and they tell you what they can do for you not what they can't. Find out the full potential. It has saved me and my business countless hours and money.

Vantagens: The customer service is like no other. It is super easy to use. There are plenty of Webinars, videos, product information and they are always looking for more ways to make my life easier.

Desvantagens: My only complaint is not having control over my Job number.

Comentários: One of the coolest features is the ability to automate work orders with other companies all around the US through Servemanager with a high level of automation and greater transparency for our clients.

Vantagens: ServeManager software combines ease of use, excellent automation features and a committed and dependable support team. The costs are scaled into the size of operation so they are not burdensome. Servemanager puts us a step ahead of the curve and allows us to bring 21st century technology into the legal world more fluently.

Desvantagens: I don's really have a complaint I can think of. The software works great and whenever I have needed help or adjustment the Lawgical support staff have always been available and helpful.

Comentários: The team is great. I get a monthly call from my rep. To make sure everything id going well with me and to keep me up to date on new features, training opportunities and anything else coming down the pike.

Vantagens: The software is super easy to learn and I love that it is cloud based so I can update on the go. It beats the days of dragging my laptop around.

Desvantagens: My only complaint is that I would like to be able to track my mileage for each job. I can work around it in the invoice section, but would really like to put in a starting reading and ending reading.

Comentários: Everything has been amazing! There have been several times where I needed a new court form added to the list of available ones. With a quick email to the support team, it is there and there very quickly! Each and every time that I have had a question or suggestion, they are there to address it right away!

Vantagens: The software is so easy to use! Every function is very simple to use and can learn extremely quickly, even with minimal experience.

Desvantagens: The ability to create office job numbers. There is a spot for the client's job number and the automatically generated one from serve manager. Our office uses our own job numbers. This helps us with filing and things along those lines. Would like to be able to use a feature like that.

Comentários: I live Serve Manager. The employees are very knowledgeable and helpful. Their friendliness make it enjoyable to call them when you have a problem or don't know the proper way to do something.

Vantagens: This software is effective in the field and allows you to click a few buttons to finish up your work while you are in the field.

Desvantagens: The signature block can only be submitted makes with your finger or pen on the phone pad. It causes your signature to be ugly. It would be great if we could scan a signature made with a pen on paper.

Comentários: Customer service is probably the best I have experienced with a vendor! I get responses back right away and if a problem can be solved immediately, it usually always is taken care of right away if not the same day at the latest.

Vantagens: You can hit the ground running with this software. It is very intuitive and although SM offers many training modules you really don't need them to get started right away.

Desvantagens: Sometimes a new upgrade can take time to be rolled out. However, this can be expected with many large companies.

Comentários: The overall experience of having ALL your business numbers, how many serves last month, how much in billing this moth so far, how much outstanding in invoices. Love that!

Vantagens: I really appreciate that the team at ServeManager is happy to customize any changes you need. An example, we had a client that required the county to be listed on the affidavit in the address. They had no problem adding that to my affidavits. Great service!

Desvantagens: I do not have any negative feed back at this time.

Comentários: My experience has been phenomenal. Whenever I have had a question it has always been addressed immediately. Also, this software has allowed me to seamlessly schedule and bill clients. This is a must if you are going to impress clients with your organization and speed.

Vantagens: The ease of use and simple layout makes this a very easy platform to organize serves and clients.

Desvantagens: There are so few negatives. One would be that you can't search for an address in the jobs search field.

Comentários: I have had a great experience with this company and continue to see the value in the software. I am able to prodice more on a daily basis. This frees up my time to expand my business which means more profit for me and my team.

Vantagens: I love how much time this saves me on tasks. It also keeps me so organized with each service. Having access to all the information and files in one place is great. The team at ServeManager is excellent at response and improving the software regularly.

Desvantagens: I wish that the Server Pay feature was a little more advanced. Example, being able to provide job reports to the servers with their pay.

Comentários: Invoicing daily organization attempt sharing invoicing companies server pay.

Vantagens: Continues to improve always a work in progress. Love the credit card invoice acceptance the ability to share each attempt and multiplte document printing.

Desvantagens: Would like to share individual misc attachments one by one. Would like to get an error message if I send something to a client and the client email not accepting so i know they didnt recieve the email

Comentários: Serve Manager not only track my jobs, it does the routing for deliveries, and does invoicing. I love knowing and being able to show evidence of when and where service was made.

Vantagens: The program works flawlessly and they are constantly adding more great features. The price is a bonus too, it is very reasonable.

Desvantagens: There are always more features I would like to have. They are constantly developing and adding features so I can't really complain.

Comentários: The ServeManager software makes running my business go smoothly and efficient.

Vantagens: The thing I like the most about ServeManager is how easy it is to use and all the functions that you can utilize. The support team is great and is always there to answer any questions or help with any problemsyou may have no matter how big or small they may be.

Desvantagens: I have yet to run into any con’s with this software.