--- description: Tudo sobre SapphireIMS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SapphireIMS - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Ativos de TI](/directory/30077/it-asset-management/software) > [SapphireIMS](/software/148203/sapphireims) # SapphireIMS Canonical: https://www.capterra.pt/software/148203/sapphireims Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/148203/sapphireims?page=2) > Tornando as empresas ágeis por meio da gestão de serviços empresariais, gestão de ativos e central de serviços da biblioteca de infraestrutura de tecnologia da informação. > > Verdict: Rated **4.4/5** by 65 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SapphireIMS? Pequenas, médias e grandes empresas que precisavam de soluções abrangentes de gerenciamento de ativos de TI (ITAM na sigla em inglês) com foco em estoque dinâmico (monitoramento da mudança de base), gestão de ativos de software, conformidade com políticas e operações de ciclo de vida. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 65 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Tecknodreams Software Consulting - **Location**: Bangalore, Índia - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Coreia do Sul, Costa Rica, Egito, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Filipinas, Hong Kong, RAE da China, Indonésia and 25 more ## Recursos - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Configuration Management Database (CMDB) - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão da manutenção - Gestão de ativos de TI - Gestão de auditorias - Gestão de contratos e licenças - Gestão de equipamentos - Gestão de estoques - Gestão de fornecedores - Gestão de incidentes - Gestão de mudanças - Gestão de pedidos de trabalho - Gestão de peças - Gestão de problemas - Gestão do SLA (acordo do nível de serviço) - Gestão preventiva - Portal de autoatendimento - Questionários e feedback - Rastreamento de conformidade - Rastreamento de garantias - Rastreamento de recursos - Rastreamento do custo - Relatórios e análise de dados - Relatórios e estatística - Suporte do cliente ## Integrations (1 total) - SAP Business One ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Software EAM](https://www.capterra.pt/directory/30840/eam/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) ## Alternativas 1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [ACMP Suite](https://www.capterra.pt/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 3. [Wasp Asset](https://www.capterra.pt/software/80853/assetcloud) — 4.5/5 (376 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.pt/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (446 reviews) ## Avaliações ### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" — 5.0/5 > **Paresh** | *8 de agosto de 2025* | Engenharia mecânica ou industrial | Recommendation rating: 10.0/10 > > **Vantagens**: SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease. > > **Desvantagens**: Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities. > > Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs. ----- ### "Flexibility and Ease of use" — 5.0/5 > **Listin** | *26 de outubro de 2023* | Construção | Recommendation rating: 10.0/10 > > **Vantagens**: Very customizable and can be moulded to meet our Business needs. > > **Desvantagens**: Patch Management Solution which has a lot of manual configurations compared to SCCM ----- ### "Good software" — 3.0/5 > **Jiju** | *13 de outubro de 2023* | Bancos | Recommendation rating: 7.0/10 > > **Vantagens**: All modules are excellent and very easy to use and our system administration is also come to easy manage > > **Desvantagens**: All modules are excellent and very easy to use and our system administration is also come to easy manage > > Im using this product since 2016 and this is good product ----- ### "Improved Uptime with Help Desk Automation" — 5.0/5 > **Ajit** | *24 de setembro de 2025* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards. > > **Desvantagens**: Nothing in particular. The solution has addressed all needs effectively and continues to perform well. > > Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs. ----- ### "A Comprehensive IT Solution That Streamlined Our Operations" — 4.0/5 > **Abdul** | *22 de setembro de 2025* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution. > > **Desvantagens**: Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams. > > At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/148203/sapphireims?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/148203/sapphireims) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data