--- description: Tudo sobre Faveo Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.pt/software/147036/faveo-helpdesk Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/147036/faveo-helpdesk?page=2) > Sistema de suporte auto-hospedado e baseado em tíquetes na nuvem, com uma base de conhecimento para empresas de todos os tamanhos. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Faveo Helpdesk? Este é um produto agnóstico do setor. Alguns dos setores atendidos incluem: Educação Tecnologia da informação Bancos Cuidados de saúde ONGs Telecomunicação Empresas Hotelaria Alimentos e bebidas ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 117 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ladybird Web Solution - **Location**: Bangalore, Índia - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 14,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: espanhol, francês, indonésio, inglês, italiano, norueguês, português europeu, russo, árabe - **Available Countries**: Alemanha, Arábia Saudita, Barém, Brasil, Bélgica, Catar, Dinamarca, Egito, Emirados Árabes Unidos, Espanha, Estados Unidos, França, Itália, Jordânia, Koweit, Líbano, México, Omã, Países Baixos, Quénia and 3 more ## Recursos - Alerts/Escalation - Comunicação multicanal - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de call centers - Gestão do SLA (acordo do nível de serviço) - Macros e modelos de respostas - Pesquisa de texto completo - Portal de autoatendimento - Portal do cliente - Relatórios e análise de dados - Roteamento automático ## Integrations (8 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Avaliações ### "Very comprehensive help desk software at such a low price" — 5.0/5 > **Anmol** | *17 de março de 2021* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. > > **Desvantagens**: Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. > > We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. ----- ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 de novembro de 2025* | Contabilidade | Recommendation rating: 8.0/10 > > **Vantagens**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Desvantagens**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 de novembro de 2024* | Serviços financeiros | Recommendation rating: 3.0/10 > > **Vantagens**: Lightweight Not resource intensive Relief from Custom plugins > > **Desvantagens**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "Overall Feedback" — 5.0/5 > **Muhammad Luthfi** | *26 de dezembro de 2025* | Fabricação de alimentos | Recommendation rating: 10.0/10 > > **Vantagens**: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) > > **Desvantagens**: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. > > Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 de novembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10 > > **Vantagens**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Desvantagens**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/147036/faveo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/147036/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data