Avaliações do ISL Light

Experimente ISL e será boa escolha

Vantagens:

Experimentamos este software na nossa empresa de forma a substituir um software da concorrência que anualmente era um custo muito elevado e foi uma excelente decisão, facilidade de acesso, transferência ficheiros, acesso sem supervisão, partilha de ecran.

Desvantagens:

Tivemos alguma dificuldade inicial em implementar em todos os clientes e tempos alguma dificuldade em gerir computadores que tenham sido instalados por funcionários que já não se encontram na empresa.

Software prático, a nossa opção para a empresa

Vantagens:

Licença conforme o pretendido pelo cliente, um software prático de usar no dia a dia, rapida instalação nos clientes e a nivel de custo dos mais em conta.

Desvantagens:

Alguma dificuldade por vezes em o software ficar online nos computadores dos clientes, por vezes é necessario pedir ao cliente para forçar o inicio da aplicação em ligar/desligar para termos acesso.

Uma excelente alternativa ao muito conhecido Teamviewer e Anydesk

Vantagens:

Preço, pratico e leve, permite enviar arquivos, partilhar ecran e dar assistência sem se instalar o software

Desvantagens:

Poderia ser melhor na gestão dos computadores, ficando associado ao instalados os outros não conseguem remover o computador ou renomear o nome

Excelente software de apoio remoto que facilita o dia a dai

Vantagens:

Acesso sem autorização, envio e receção ficheiros e gravação de sessão

Desvantagens:

A gestão como é instalado nos clientes, se for instalado por um utilizador não é possivel outro utilizador mudar o nome daquele computador no ISL

Excelente software de controlo remoto em vários dispositivos

Comentários: Com o ISL tenho todos os clientes numa lista e qualquer problema que ele tenham, eu consigo rapidamente aceder aos seus equipamentos sem qualquer necessidade de o cliente se preocupar.

Vantagens:

Possibilidade de rapidamente criar o acesso autónomo num equipamento e depois ter a lista de todos os equipamentos numa lista organizada por mim.

Desvantagens:

Por vezes a ligação é um pouco instável caso a banda de Internet do cliente não seja muito boa.

Ferramenta Completa

Comentários: Facilidade de Transferência de ficheiros.Acesso estável mesmo com internet fraca no cliente.

Vantagens:

Além da versatilidade e facilidade é uma ferramenta bastante estável.

Desvantagens:

Funções de copy paste de texto por vezes não são fáceis entre o operador e o computador remoto.

ISL Light - Prático, funcional

Comentários: Cumpre a função ; Permite o acesso remoto, facilita bastante na ajuda ao cliente, e para nós também é muito prático.

Vantagens:

Experiência de utilizador apenas, é simples e intuitivo; serve o propósito.

Desvantagens:

Alguns colegas têm reportado problemas com Android ; Não tenho experiência para falar sobre o assunto; Nada a apontar em Microsoft

Prático, funcional

Comentários: Para já a experiência tem sido positiva!

Vantagens:

Serve o propósito ; Prático e estável, tudo o que se pode esperar.

Desvantagens:

Nada a apontar. o programa faz o que procuro. Pena apenas o trial ser curto para testar tudo.

Easy set-up, does the job

Comentários: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Vantagens:

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Desvantagens:

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

A Comprehensive Review of ISL Light:

Comentários: ISL Light is an excellent choice for anyone looking for an easy-to-use, versatile presentation software. It is incredibly user-friendly and offers a wide range of features and customization options. The only downside is its lack of collaboration features.

Vantagens:

ISL Light is an extremely versatile and user-friendly software that is great for creating online presentations. It offers a wide range of features, from dynamic visuals to the ability to embed audio and video. It is incredibly easy to use, with a simple drag and drop interface and intuitive navigation.

Desvantagens:

ISL Light does have some limitations when it comes to customization options when compared to its more expensive competitors. Additionally, it does not offer as many features for collaboration as some of the other options on the market.

ISL Light

Comentários: We mostly support people in the USA, Denmark, Arab emirates.

Vantagens:

slo support, multiple monitor connect is nice

Desvantagens:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

ISL Light as daily driver for remote support

Comentários: We can not imagine our daily business without ISL Light. We run multiple connections troughout the day to offer IT support to our customers. We tried many different solutions but ISL Light at the end proved to be the most reliable, fast and easy to use for our customers and operators.We would recommend this product over other similir ones any time.

Vantagens:

Software is extremly easy to use, it is very reliable and fast. Connecting to customer's PC is very simple and transperent.Customer support is always there and ready if you need it - but because the product works 99,9% we almost never use it.

Desvantagens:

If you run program 24/7 as we do, you sometimes miss the software update which starts upon running the program and logging in.File management - transfers between local and remote computer is working OK but could get some UI and UX improvements.

Complete solution

Vantagens:

IT is easy to use, it is easy to integrate, it have all solutions what we need

Desvantagens:

The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times

Don't judge it by its looks

Comentários: If you are old enough the GUI might remind you of Operating Systems long gone - underneath is a top-class software that has no need for embellishment. It's easy to install, deploy, and use. There's a lot of features and more are added over time but most important the core functionality and security evolve constantly.

Vantagens:

I like the ease of use, no distracting bells and whistles. Whether Remote Support or Unattended Access, everything you need is there. It works reliably and perfectly with multi-monitor configurations.

Desvantagens:

There are no real cons. Even though the interface is minimalist you can do all you need.

ISL Light - A Convenient Remote Desktop Solution

Comentários: Overall, ISL Light is a great tool for remote support. It's fast, reliable, and easy to use. I definitely recommend it to anyone in need of remote desktop solutions.

Vantagens:

I've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.

Desvantagens:

The pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.

ISL Remote for optimal Network support

Comentários: We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Vantagens:

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Desvantagens:

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Secure, trusted Remote Support

Comentários: bloosite is using ISL for remote support. We built an "App" so that the user can directly access the remote support as "bloosite Support App" from his endpoint (PC). This solution is integrated in all customers infrastructure which have an contract for support with bloosite.

Vantagens:

Self-hosting possible, branding, have own certificates/URL in place, allows to build a strong relationship for trust with the users.

Desvantagens:

Sometimes a little tricky to find the correct button ;) The download of the ISL Light is sometimes tricky for customers.

ISL Light Review

Comentários: Good

Vantagens:

it supports any OS, especially with Mac OS and Windows 10

Desvantagens:

It cannot work well on Mac OS, sometime cannot connect

Best all round remote dekstop support software

Comentários: We primarily use the product for offering remote technical support to our clients and customers. We are an outsourcing IT company, and we provide services and support to various business in the region. When we have the possibility of providing remote support, we use ISL. Because we only have to provide an eight-digit number to our customers, it makes the whole process much easier and faster. Some clients have become so familiar with the product, that they have it already ready when we call them and they only ask, “what is the number”. The icon is also very distinguishable, so it’s easy to explain the customers what to look for on the website or the desktop.
The ability to set an “always on” connection is also very valuable, as we don’t have to interact directly with the clients to establish the connection. It also allows for a fast glance at the operation of the systems, to see if they are online or not. The ability to save the computers and categorize them in groups also saves us time.
The stability and reliability of the whole system is very valuable and In our many years of use we haven’t had one incident, where we weren’t able to provide remote assistance because of ISL issues.
The sessions can also be paused and transferred to another operator, so if one operator has issues, it can be transferred to another technician, without interruption from the client side. Since everyone can see the active sessions, we can also collaborate much easier.

Vantagens:

- Easy to use for users and operators - Very fast installation and general use - Easy to start a session with users, only 8 digit number needed - Lots of features, RDP, always on, file sharing, recording, etc

Desvantagens:

I don't have any real issues with this software.

True workhorse for remote work, support, help, monitoring

Comentários: It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working without it.

Vantagens:

It's easy to use, it's very reliable, plenty of useful features

Desvantagens:

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

ISL Light has streamlined our business.

Comentários: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Vantagens:

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Desvantagens:

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

ISL Light - Amazing tool and Equally amazing price!

Comentários: Easy setup, excellent connectivity. This tool ticks all the boxes for our team. Thanks again ISL

Vantagens:

The price was amazing for what you get. We needed something quick and the ISL Team delivered. Their support has been awesome as well. Overall A++

Desvantagens:

No cons for this offering. Yes, you can pay more for more, but for our needs, this tool is perfect!

Excelent product for remote support

Vantagens:

I like the Cost- and the ease of use of this tool. I started with using the prepaid version and later on used the subscription, the change to the latter product was seamless, Excellent.

Desvantagens:

I could not find a way to create useage reports, to be able to easily create the bills to my endcustomers for the support they got

Easy remote access/support solution with multiple options

Comentários: We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.

Vantagens:

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Desvantagens:

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Reliable product, competitively priced, easy to use

Comentários: This allows our team of 4 to easily support hundreds of end users each day with all manner of issues. We are able to integrate the download from our website as well as invite our clients to support sessions via email.

Vantagens:

Easy to use on Windows devices. Good information fed back through dashboard. Quick, reliable connection. Spans all screens for remote computer.

Desvantagens:

If the extra cost for multi connections per user were cheaper we would definitely go for it. However we do appreciate that the overall cost is very competitive vs other products.