--- description: Tudo sobre Shelf: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shelf - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) # Shelf Canonical: https://www.capterra.pt/software/146524/shelf Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/146524/shelf?page=2) > Gestão de conhecimento inteligente para central de contato e suporte técnico, que permite encontrar, manter e atualizar conhecimentos essenciais. > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Shelf? O Shelf é ideal para centrais de contato e suportes técnicos que procuram trazer a gestão de conhecimento para a nuvem ou promovê-la à última geração de gestão de conhecimento ativada pela IA. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 106 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Shelf - **Location**: Stamford, EUA - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 10,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, inglês, russo, ucraniano - **Available Countries**: Alemanha, Canadá, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Irlanda, Itália, Noruega, Países Baixos, Reino Unido, Suécia, Suíça, Áustria ## Recursos - Armazenamento de documentos - Arquivo morto e retenção - Biblioteca de conteúdo - CRM - Captura de documentos - Catalog Management - Chatbot - Classificação de documentos - Compartilhamento de arquivos - Controle de versões - Controles/permissões de acesso - Conversão de arquivos - Discussions/Forums - Editor de rich text - Edição de texto - Ferramentas de colaboração - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de documentos - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de conteúdo - Gestão do conhecimento - Gestão do fluxo de trabalho - IVR - Imagem de marca personalizável - Importação/exportação de dados - Modelos personalizáveis - Opções de publicação de conteúdo - Painel - Pesquisa de texto completo - Pesquisa e filtro - Portal de autoatendimento - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations - Vários idiomas ## Integrations (23 total) - Box - CXone Mpower - ClickHelp - Confluence - Contentful - Dropbox Business - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom ... and 8 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Software de Gestão de Documentos](https://www.capterra.pt/directory/30063/document-management/software) - [Sistemas de Gestão de Conteúdo](https://www.capterra.pt/directory/10007/content-management/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) ## Alternativas 1. [Confluence](https://www.capterra.pt/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.pt/software/1167/sharepoint) — 4.4/5 (5413 reviews) 3. [Notion](https://www.capterra.pt/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.pt/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.pt/software/153140/connecteam) — 4.6/5 (5059 reviews) ## Avaliações ### "Very good and well-rounded tool" — 5.0/5 > **Rudy** | *28 de julho de 2021* | Logística e cadeia de fornecimento | Recommendation rating: 10.0/10 > > **Vantagens**: I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful. > > **Desvantagens**: The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them. > > Very good. I'd definitely recommend it ----- ### "Excellent Knowledgebase Management Tool" — 5.0/5 > **Vincent** | *16 de janeiro de 2023* | Telecomunicações | Recommendation rating: 9.0/10 > > **Vantagens**: The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless. > > **Desvantagens**: The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types. > > I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive. ----- ### "Shelf review" — 3.0/5 > **Andy** | *27 de novembro de 2023* | Fabricação de alimentos | Recommendation rating: 7.0/10 > > **Vantagens**: Relationship with the team at Shelf. Support in implementation > > **Desvantagens**: UX - really dislike the colour for some reason. > > Great partnership - worked well during implementation and continued support in set up ----- ### "Reduce Average Handling Time within your call center" — 5.0/5 > **Mark** | *27 de novembro de 2023* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: So far we've seen a 25 percent reduction in average handling time across the first three months of going live with Shelf. > > **Desvantagens**: There are no cons currently and the product has been very well received. > > Excellent\! The product has been superb\! The initial Shelf Training and Shelf Academy has helped us greatly. The ongoing support is also very good. ----- ### "The Best Knowledge Base Software" — 5.0/5 > **Jared** | *12 de novembro de 2020* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: One of the features of this product is its online\! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic\! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature. > > **Desvantagens**: The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call. > > SHELF has been great\! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product. ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/146524/shelf?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/146524/shelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data