Avaliações do Atera

Perfect Fit for Many Scenarios

Comentários: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Vantagens:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Desvantagens:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Impressive features.

Comentários: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Vantagens:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Desvantagens:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Great tool with lots of helpful features and ease of use

Comentários: Via their remote access capabilities, they were able to resolve the issue of face-to-face consumer interactions during the Coronavirus. As a result of Atera's increased solutions and partner integration, my work was centralised and enabled for more dynamic administration. Connecting quickly allows you to install any needed software and drivers. Several customer visits are avoided thanks to Atera. Atera responds to bugs and problems and adds new features on a monthly basis.

Vantagens:

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Desvantagens:

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.

Quality has gone downhill

Comentários: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Vantagens:

The price point for this product is excellent, if it worked properly.

Desvantagens:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Atera, a Strong Contender for anyone starting up an MSP-based business.

Comentários: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Vantagens:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Desvantagens:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

So happy to meet Atera!

Comentários: Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Vantagens:

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Desvantagens:

Honestly have nothing negative to add to this section. The solution is great!

Atera's ticketing system is another noteworthy feature.

Comentários: Overall, Atera is a strong platform for IT administration that provides a wide range of features and functionality at a reasonable cost. For companies wishing to streamline their IT operations, its user-friendly interface, real-time insights, and ticketing system make it a great option.

Vantagens:

The cloud-based IT management platform Atera offers a full-service approach to controlling and keeping an eye on IT infrastructure. As a virtual system administrator, Atera enables businesses to automate a variety of normal IT management duties, including software upgrades, virus checks, and system upkeep. Atera's user-friendly interface, which is simple for non-technical people to navigate and comprehend, is one of its most notable qualities. Additionally, the platform offers real-time analytics and insights that support customers in making data-driven choices for the improvement of their IT operations.

Desvantagens:

Another significant aspect is the Atera ticketing system. Businesses can track and manage support requests with the system, ensuring that problems are fixed swiftly and effectively. The platform also provides connections to other widely used IT technologies, like backup programs and remote desktop services. Atera's pricing structure is another feature that distinguishes it. Atera's pricing is based on the number of technician accounts, not the number of users or devices, like many other IT management platforms. It is therefore a cost-effective and adaptable option for companies of all sizes.

Safe, stable, and good asset management partner

Comentários: I had to utilise many solutions to control my devices before discovering Atera. It enables me to automate patch and security management on PCs and the occasional server. Ability to remotely manage PCs, instal software remotely, patch, remote access, get machine issue notifications- and the automation tools are really useful.

Vantagens:

Atera simplifies security and compliance; the frequent upgrades offer me a piece of mind to work more extensively in IT administration because everything is under control and, in many respects, automated by Atera. Automations are simple to set up and plan, and attractive reports are generated when scheduled automation occurs. Remote users are simple to configure, have a tiny client software footprint, and are quick to instal. Frequent updates and excellent customer service seal the bargain. It is the ideal tool for the task.

Desvantagens:

I'd want to see this app become more strong so that it can be depended on to get into the distant device and control it in order to assist my team. Some sub-tools are ineffective for our systems. I'd really want a better ticketing and consumer billing system. I'd also want to see Atera perform Compliance Scanning on PCs to ensure they're compliant.

Best licensing model for an MSP platform

Vantagens:

Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents.

Desvantagens:

Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis

Atera

Vantagens:

Very nice RMM tool. Really very clear, the initial dashboard contains aggregated data. Remote management and monitoring including an already integrated billing module that makes this complete. Process automation, very easy to use. I like the management of an unlimited number of devices. The control panel is made up of icons, everything is interactive and intuitive.

Desvantagens:

It would be nice to watch multiple monitors at the same time, otherwise I didn't find anything that bothered me or made a problem.

Does almost everything we need.

Comentários: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Vantagens:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Desvantagens:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Atera User

Comentários: Its been great from day 1. Support and training and all the questions i had got answered quickly.

Vantagens:

I liked the features patch management and remote control using Splashtop the best.

Desvantagens:

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY.

Comentários: Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.

Vantagens:

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

Desvantagens:

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

I have been using atera and its been one of the greatest tool I ever used

Comentários: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Vantagens:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Desvantagens:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Great value. The features and functions continue to grow and get better all the time.

Comentários: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Vantagens:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Desvantagens:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Atera helps us help our clients

Comentários: We are happy overall with Atera. it really suits our purposes

Vantagens:

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Desvantagens:

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Vantagens:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Desvantagens:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Excellent value all around

Comentários: This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Vantagens:

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Desvantagens:

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

If you want a good RMM

Comentários: Great Product, only ever had to use support 2 times (in the early days), very reliable

Vantagens:

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Desvantagens:

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Great product for the price

Comentários: I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.

Vantagens:

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

Desvantagens:

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.

Atera Review from Emulous Communications

Comentários: It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Vantagens:

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Desvantagens:

The helpdesk and PSA portion leave a lot to be desired.

Atera offers high quality remmote support

Comentários: Atera offers an advance infrastructure for our remote support requirements.

Vantagens:

Based on my experience with Atera so far, it is one of the best remote support platform in the market and meets all our needs.

Desvantagens:

That could be great if the session time of the free trial was longer and in pricing aspect Atera could have more flexible options.

Atera saves your MSP time and money

Comentários: amazing software

Vantagens:

It is always evolving and does what it says on the tin.

Desvantagens:

Some information would be useful without having to use the api

Quick Deployment, Easy To Use, Missing Some Reporting Features

Comentários: Overall it is a massive improvement over Manage Engine products we were using although we miss the deeper customization features we had.

Vantagens:

Its simple to use, remote management and software deployement works most of the time and

Desvantagens:

It is less customizable than other software. I'd like to be able to customize my device dashboard for example, run reports based on who is using what features (such as Work From Home) and be able to turn off the features that are clearly for resellers rather than people managing one company.

Reliable and does the trick

Comentários: It is a lot more reliable and able to get into systems right away without delay and without intrusion to end users.

Vantagens:

Remote access and system statistics always available if systems are powered on and on the Internet.

Desvantagens:

The beginning load time is a bit slow, but works great once loaded. It is provided by an MSP, so I don't get all the access, but what I get is sufficient