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Sobre Atera

O Atera é um software de RMM completo para MSPs e profissionais de TI. Custo fixo com dispositivos ilimitados: simples assim. Experimente gratuitamente.

Saiba mais sobre o Atera

Vantagens:

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Desvantagens:

Lack of some of the features that are presented in similar prices products.

Notas do Atera

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,5
Recursos
4,3
Relação qualidade/preço
4,7

Probabilidade de recomendação

8,9/10

O Atera tem uma classificação geral de 4,6 em 5 estrelas com base em 346 avaliações de usuários no Capterra.

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Filtrar avaliações (346)

Carl
IT Manager
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51 - 200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Possibility to be Great

4,0 há 3 anos
Legendas em português disponíveis no player de vídeo
Robert
Robert
Information Technology Manager, EUA
Usuário do LinkedIn Verificado
Alimentação e bebidas, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Atera is the clear winner in the IT management space

5,0 há 3 meses

Comentários: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Vantagens:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Desvantagens:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Paul
Paul
Technical Manager, Emirados Árabes Unidos
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Mid-level RMM and PSA solution

4,0 há 2 anos

Comentários: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Vantagens:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Desvantagens:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Resposta do Atera

há 2 anos

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Avaliador Verificado
Usuário do LinkedIn Verificado
Consultório médico, 51 - 200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Great, Especially for a 1-person IT Department

5,0 há 4 semanas Novo

Comentários: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Vantagens:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Desvantagens:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

James
COO, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Quality has gone downhill

2,0 há 5 anos

Comentários: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Vantagens:

The price point for this product is excellent, if it worked properly.

Desvantagens:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Resposta do Atera

há 3 anos

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Alec
IT Manager, EUA
Imobiliárias, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Amazing RMM and PSA All-In-One!

5,0 mês passado Novo

Comentários: We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier.

Vantagens:

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Desvantagens:

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Avaliador Verificado
Usuário do LinkedIn Verificado
Segurança de rede e informática, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great startup PSA and RMM for MSPs

5,0 há 10 meses

Comentários: Great, very high uptime and excellent performance

Vantagens:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Desvantagens:

Had to purchase the Splashtop unattended access option for $200 per year

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços jurídicos, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Essential tools for onsite and remote IT

5,0 há 2 semanas Novo

Comentários: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Vantagens:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Desvantagens:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Avaliador Verificado
Usuário do LinkedIn Verificado
Internet, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

I am fascinated with the management of it thanks to atera

5,0 semana passada Novo

Comentários: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Vantagens:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Desvantagens:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Ruth
Ruth
Budget Analyst, EUA
Usuário do LinkedIn Verificado
Automotivo, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

5,0 há 5 meses

Comentários: Atera gives incredible results to us. I am impressed.

Vantagens:

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Desvantagens:

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

James
IT Administration, Canadá
Música, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Atera Review - Steve Rob Music

5,0 mês passado Novo

Vantagens:

Atera is a very easy-to-use application, with abilities to add multiple technicians and service devices such as installing software or remoting into the device itself.

Desvantagens:

The costs are a bit too high, and there could be a free tier plan which covers basic usage and has it's limits.

Aziz
Information Systems Lead, EUA
Gestão de organizações sem fins lucrativos, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Atera Review

4,0 há 5 anos

Comentários: Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Vantagens:

The amount of features for the price is hard to compete with.

Desvantagens:

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Brad
Solutions Director, EUA
Serviços de informação, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Does almost everything we need.

5,0 há 3 anos

Comentários: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Vantagens:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Desvantagens:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Greg
President, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Atera is Essential!

5,0 ano passado

Comentários: Could not run my MSP business without it.

Vantagens:

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Desvantagens:

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Resposta do Atera

ano passado

Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

Elijah
IT Engineer, GB
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Perfect RMM for small ITSP & MSP's

4,0 há 3 anos

Comentários: Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

Vantagens:

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Desvantagens:

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

Saad
Director, Canadá
Segurança de rede e informática, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Most options available for a small MSP

5,0 há 4 anos

Comentários: Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Vantagens:

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Desvantagens:

Nothing to Dislike but Lack of Linux agent is killing us.

Dan
Owner, EUA
Hardware, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Atera User

5,0 há 2 anos

Comentários: Its been great from day 1. Support and training and all the questions i had got answered quickly.

Vantagens:

I liked the features patch management and remote control using Splashtop the best.

Desvantagens:

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Resposta do Atera

há 2 anos

Thank you for the kind review, Dan! We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well!

David
CEO, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Atera is a good product

4,0 ano passado

Vantagens:

Remote Access, managing, licensing, price

Desvantagens:

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

Resposta do Atera

ano passado

Hi David, Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features. Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager.

Jason
IT Director, EUA
Automotivo, 201 - 500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Perfect RMM Service for Internal IT

5,0 há 2 anos

Vantagens:

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Desvantagens:

Billing of third party applications does get confusing a bit.

Joseph
Owner, EUA
Rede de computadores, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Good foundation, but the ticketing and reporting needs to mature

4,0 há 5 anos

Comentários: Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Vantagens:

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Desvantagens:

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Resposta do Atera

há 5 anos

Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

Paolo
Owner/technician, Itália
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Great value for money

5,0 há 3 anos

Comentários: Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Vantagens:

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Desvantagens:

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

Sean
IT Security Manager, EUA
Petróleo e energia, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Atera, Dump the other options Pay per technician ONLY instead of paying for having too many devices

5,0 ano passado

Comentários: It made it possible to support my company during covid, without it there would have been chaos as so many of our users were using their laptops at their desks from their hire date some of them didn't even realize they were using laptops with docking stations and monitors. Atera allowed us to assist without hinderance.

Vantagens:

Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera.

Desvantagens:

It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though.

Resposta do Atera

ano passado

Hi Sean, Thanks for taking the time to leave this review for Atera. We are happy that you like our pay-per-tech pricing model, which allows you to scale and have unlimited end-points. It is also great that you have learned to script, although this was probably some work in the beginning: a real "blessing in disguise," as you said.

matthew
Founder, EUA
Serviços e tecnologia da informação, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

A great value on an RMM Swiss Army Knife

5,0 ano passado

Comentários: I was happy to see the faster alerts happening. Feature improvements keep coming on a regular basis. I have a pretty basic need with the software, so there are plenty of features I don't use. However the price keeps increasing for me because of these new features... most of which I don't use. Eventually the price increases may drive me to look for alternatives with "just what I need".

Vantagens:

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Desvantagens:

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Resposta do Atera

ano passado

Hi Matthew, Thanks for taking the time to leave this review of Atera! So glad to hear you like the alerting and self-healing available in threshold profiles. Additionally, its great that you are taking advantage of the shared script library. Regarding your remote access feedback, please add this to our features board - it is a great suggestion. We understand what you are saying about the price increase. If you have more concerns, please reach out to [email protected] so we can go over everything.

KIRAN
SE, EUA
Segurança de rede e informática, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Best automation and RDP to connect

5,0 há 4 anos

Comentários: Happy to work remotely to jump on any OS machine.

Vantagens:

Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

Desvantagens:

1. More integration and need more Knowledge base documents

Mike
Owner/CEO, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Atera Review from Emulous Communications

4,0 ano passado

Comentários: It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Vantagens:

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Desvantagens:

The helpdesk and PSA portion leave a lot to be desired.

Resposta do Atera

ano passado

Hi Mike, Thanks for taking the time to review our platform. So glad to hear that you find Atera to be simple and intuitive. It is great. that you can fix issues within the platform, and be more proactive instead of reactive. If you have specific feedback regarding the PSA portion, please leave your requests on our features board. Alternatively, you can reach out to [email protected].

Brian
Director, África do Sul
Emprego e contratação, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Substantiated and unrivalled Remote Monitoring and Management Tool.

5,0 há 5 meses

Vantagens:

I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

Desvantagens:

So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.