18 anos ajudando empresas portuguesas
a escolherem o melhor software
Sobre Namely
O Namely é uma plataforma de RH, folha de pagamento e benefícios que os funcionários gostam de usar.
We love the onboarding system, it makes everything very easy and automated.
Some of the locations for things seem a bit odd.
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User friendly HR platform
Comentários: In other words, to make my job easier in every aspect. You can just like the post, add a comment. On the left you will see a panel where you will find several links to help you navigate the platform. You can also view compensation and benefits in the profile area. Goals and performance reviews are also easily accessible from there.
Vantagens:
The best thing about Namely is that it is user friendly and the reports are valuable. We have easy access to our resource section where we can post any policy, brochure, company or benefit related information.
Desvantagens:
Could be more intuitive, especially going back and forth between all the modules. Also, I think some features could use more customization.
Alternativas consideradas anteriormente:
Simple HRIS that gets out of your way and lets you work
Comentários: A really polished HRIS for most company use cases. You can build a very polished onboarding, offboarding, and performance mangement flow. Very positive user feedback.
Vantagens:
Very simple to use, simple to teach employees how to use, simple to teach managers how to performance manage with. Good integration with Okta providing a really slick and polished onboarding and offboarding loop.
Desvantagens:
May not be as feature rich as things like ADP or Trinet when it comes to time tracking and part time employment, but nowhere near as infuriating to use.
Not the one that I would choose
Vantagens:
is a good tool for US companies. if you have a worldwide entity, better choose another global friendly with more possibilites.
Desvantagens:
it does not have a good personalization and usability, is not intuitive and very basic
Happy with HRIS
Comentários: Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.
Vantagens:
We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.
Desvantagens:
We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has enhanced your onboarding process and overall employee experience. As for implementation, we truly apologize for your experience. We have made several improvements recently, such as introducing Data Migration Services, to ensure that our clients' implementations go smoothly and properly prepare them to go live. As for customer support, we are confident that our new Pod Service Model will enhance clients' overall experiences and are happy to hear that you have found the Namely Help Community to be helpful.
Alternativas consideradas anteriormente:
Great HRIS and Payroll system with many customizable features
Comentários: I and a Namely advocate, I was instrumental in recommending and seeting them up for my business. I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.
Vantagens:
We have a ver detailed and multi step performance review process, Namely allowe dus to build the ratings and concepts for our processes. The abilit ti assign multiplie review writers, the steps of approval and the reminders are all key in our operations.
Desvantagens:
Our account contacts and the way we communicate has changed at least 3 times in the past year. Sometimes i feel like there is a push to work with customer service only in their prefered way, if you send an e-mail instead of a case or if you mark something urgent that they don't think is urgent.
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable, especially when it comes to performance reviews. As for customer support, we truly apologize for your experience. We are confident that our new Pod Service Model and the Namely Help Community will enhance clients' overall experiences going forward.
Alternativas consideradas anteriormente:
Adequate product for the price
Comentários: I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.
Vantagens:
We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point. Namely also had relatively simple reporting, we were always able to get what we needed.
Desvantagens:
Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).
Resposta do Namely
há 2 anos
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. We will be sure to relay your feedback and suggestions to our Product team.
Payroll Management Software, marketed as total HR management
Comentários: We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform.
Vantagens:
Payroll setup and management was simple to setup and run for each pay period.
Desvantagens:
The service was not reliable for tax preparation, and failed to submit our state taxes in some states.
Resposta do Namely
há 2 anos
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience.
Alternativas consideradas anteriormente:
Namely Review
Comentários: Namely HRIS, Payroll and Benefits have made such a difference. Easy to setup and use. Have worked with multiple payroll systems for over 40 years and Namely (by far) is the best and user friendly.
Vantagens:
We love the Onboarding, it has saved us so much time. On employee's first day, 99% is done. That's amazing.
Desvantagens:
Con is that not all of Namely HRIS info carries over to Namely Time.
Resposta do Namely
há 3 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that our platform saves you valuable time, especially when it comes to onboarding.
Alternativas consideradas anteriormente:
Namely Product Review
Comentários: My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite.
Vantagens:
What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them.
Desvantagens:
What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete.
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences.
Great tool to manage your Organization
Comentários: Namely helps in People Management and is also a great tool to keep in touch with collegues all over the world.
Vantagens:
Once set up, Namely is very easy to use and has a very friendly interface.
Desvantagens:
No issues so far. Some submenus could be better arranged, specially in the goal settings section.
Great system
Vantagens:
It's easy to use and has all the information we need easily accessible in one spot.
Desvantagens:
Sometimes things are not in the tab I would think they are in.
Everything you need in one spot!
Vantagens:
I enjoyed using Namely because the interface was intuitive and all documents and information were easy to find.
Desvantagens:
I truthfully didn't have any issues using Namely. I feel that out of all of the HR/employee platforms I've used Namely is the simplest option. Everything you need is accessible and easy to find, and the platform isn't overly complicated compared to some competitor platforms.

Overpriced and seemed to be running out of investment $'s
Comentários: Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $.
Vantagens:
Was very easy to use from an interface standpoint and they had some good built in community options
Desvantagens:
This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors
Resposta do Namely
há 2 anos
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. As for customer support, we are confident that the combination of our expert Pod Service Teams and the Namely Help Community will continue to enhance clients' overall experiences. Another one of our top priorities is to enhance our platform constantly for our clients. Over the past few years, we have made numerous updates to our platform and are looking forward to all of the enhancements coming up on our product roadmap.
Great concept, but not able to deliver
Comentários: Namely needs to stop building new features, fix the ones they have, and build better internal processes. The dysfunction they are experiencing internally is extremely apparent to clients.
Vantagens:
In comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.
Desvantagens:
I'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.
Alternativas consideradas anteriormente:
Overall review
Vantagens:
Namely is easy to navigate for the admins and our employees. The social aspect that everybody can share on the dashboard is great. Payroll service is also very satisfactory. Customer service improved from an year ago. We have received fast and helpful responses to our inquiries. Benefits management in the system is also intuitive. We had smooth last Open Enrollment.
Desvantagens:
One of the features that I wish to improve is the Namely Time reporting. Majority of our employees are hourly so when we are looking for reporting on the hours worked the reports are not robust and involves lots of time cleaning to get to the information you need. PTO tracking for hourly and salary and reporting it could be better and less confusing. Another feature I wish to improve is the Namely Benefits as a broker. We had signed up previously but then ended up with another broker as many errors occurred in our benefits management and lack of commutation with our broker. File feed management during open enrollment could improved also.
Resposta do Namely
há 4 anos
Thank you for your review! We are happy to hear that both you and your employees find Namely's platform user-friendlyespecially with payroll services.
Namely Allowed HR to Scale
Comentários: Streamlining all of our onboarding and reviewing.
Vantagens:
Namely is used as our HRIS and payroll system. I has an onboarding module that was incredibly helpful in digitizing our entire onboarding system and allowing all the info to flow into HRIS and payroll. The EE review feature has also streamlined our review process
Desvantagens:
The implementation required heavy lifting to present our data into a Namely prescribed spreadsheets. I wished there were better mapping that would have required more on Namely's part. (2) some of the place holding features that exist in payroll are not available on the HRIS side. Ex: if I want to view deductions for many EEs I can go the deduction location and click through and easily view one EEs info after another. If I want to do the same within HRIS I cannot. So there are many, many clicks required to accomplish the same task.
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has streamlined your HR processes, like onboarding and performance reviews. As for implementation, we truly apologize for your experience. In 2019, we recognized that gathering required data was a huge lift and burden for some of our clients, so we introduced Data Services as a solution. Clients who utilize Data Services work directly with a Namely consultant to pull the necessary data from their current system. The Namely consultant then works to ensure the data is formatted properly for import, giving our clients more time to focus on other pieces of implementation and providing them with a more seamless experience. As for the place holding features on the HRIS side, we will relay your feedback to our Product team. Thank you!
Easy integration and usage.
Vantagens:
I liked that this was a one-stop-shop for all things HR and payroll. Functionality was easy and entire platform was intuitive.
Desvantagens:
The price. As with anything, good service comes at a premium. At least we got what we pay for.
Resposta do Namely
há 2 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our streamlined platform.

Namely keeps us connected and focused at work.
Comentários: Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.
Vantagens:
Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.
Desvantagens:
No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace.
Review of Namely for time management, easily accessible benefits information and other perks
Comentários: Namely has been transformational for our business, improving efficiency and allowing employees and managers to focus more on the core work of the organization without being bogged down by time-consuming HR tasks. The ability to track leave, benefits and paystubs all in one software keeps us accountable and avoids lots of paperwork!
Vantagens:
Before my company started using Namely, we were submitting our time-off requests on paper and routing through multiple mailboxes for approvals. We did not have a reliable and convenient system for managing our leave accrual or communicating with busy managers about PTO requests. Now, all of that information is at our fingertips, approvals are a breeze, and it's easier for managers to keep track of all of their direct reports' schedules. Namely also allows us to view our pay stubs and benefits information at any time, and complete our annual open enrollment, all within the software. I would highly recommend the service to any organization looking to improve its efficiency for HR processes.
Desvantagens:
At our company, employees accrue comp time for working weekend events throughout the year. Namely does not allow us to enter that comp time in a formal system that is tracked electronically. Instead, we keep track of it on our own, and when we enter PTO requests as "comp time for XYZ event", it is on the honor system. Not a huge complaint, but would be nice if we could track that piece of our PTO the same way we can vacation time, sick time, etc.

As an HRIS Namely is as good as it gets. Works out of the box but it does adapt to your workflows
Vantagens:
As an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help. Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat.
Desvantagens:
Integration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward.
Super customizable HRIS
Vantagens:
Love that it is so customizable and I can add whatever data fields I need and the majority of these data fields are reportable (the reporting feature on pretty much any field is incredibly helpful for us). Namely listens to its customers and continuously adds features that address pain points.
Desvantagens:
These aren't cons per se but they are pain points for us: as wonderful as the customizability in adding data fields is, the HRIS is kind of basic in terms of functionality that just make sense - for example data flowing from the HRIS to the payroll system (only some of it actually does), terminations, rehires and benefit enrollment, not being able to edit onboarding templates (need to copy the template, edit and then create vs. just making edits to a current one) ...
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable. As for your pain points, we will be be sure to relay them to our Product team.
Namely for the Win
Comentários: We are solving efficiency issues at our organization. Within one year of using Namely, we have been able to focus on writing new policies and implementing training that we did not have time to complete before. We are also solving key man risk issues, because our dedicated reps know our business and would be able to help other employees if our department was unavailable for any reason. I have also had an overall great experience with Namely's support team.
Vantagens:
I love the payroll function for Namely. It is user friendly, accurate, and reliable. I also love working with a dedicated payroll rep each payroll cycle to help make things run smooth and efficiently!
Desvantagens:
There are some missing features on Namely, like the ability to have recurring monthly deductions versus deductions each check. I would also like to see some improvements to the performance management system.

Excellent Solution for SMBs and Scaling Companies
Comentários: The best parts about using Namely is their excellent support+success team and the constant growth that they are experiencing which results in frequent updates that make my job easier. Having a fully integrated solution has saved me an abundance of time. The ease of integration with the HRIS tool is great for scaling companies that use a variety of products to function but want one-source-of-truth. Reporting capabilities in both HRIS and Payroll are detailed and have gained the stamp of approval from Finance and HR.
Vantagens:
-Excellent customer support. -One stop solution for HRIS, Payroll, and Benefits. -Very customizable for different use cases. -Constant and reliable product updates and roadmap.
Desvantagens:
-Document storage is not robust -While the tool is very customizable, it is a slight learning curve to master the smaller details.
HRIS - Small Non-Profit Company
Comentários: We had to build our HR department from the ground up. Before Namely all of the documents, timesheets, and reporting were done on paper and manually. Namely was able to provide us with everything we need to build our HR department. It is also user-friendly that all our employees were able to transition to using Namely with ease. We also operate from multiple locations, and Namely was able to house all documents that we need in an instant.
Vantagens:
We are a non-profit organization that works seasonal. Most of our employees are retired and have challenges using different technology, but with Namely they are able to adapt to our new system fairly quickly. We like how the system is user-friendly for both admin and user side.
Desvantagens:
There are some reporting options that are not available for admin, but I was able to obtain the reports that I needed through the service team.
User Friendly system but poor customer service model
Comentários: Customer service experience has been poor since they changed their service model in 2018.
Vantagens:
The user experience is simple and easy to navigate.
Desvantagens:
The build out for open enrollment and feeds is extremely lengthy and pricey.
Resposta do Namely
há 4 anos
Thank you for your review! We really appreciate your feedback and truly apologize for your negative experience with customer service. Based on client feedback and the request for dedicated support with our Service Team, we introduced a new and improved service model this past May. We are confident that our new Pod Service Model will enhance our clients' overall experiences.