--- description: Tudo sobre Whatfix: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Whatfix - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Mudanças](/directory/30958/change-management/software) > [Whatfix](/software/143008/whatfix) # Whatfix Canonical: https://www.capterra.pt/software/143008/whatfix Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/143008/whatfix?page=2) > O Whatfix impulsiona a adoção da tecnologia e a habilitação do usuário visando a aumentar a produtividade e o envolvimento por meio de conteúdo contextual no aplicativo. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Whatfix? Empresas de todos os portes que sofrem com o aumento do número de consultas de suporte ao cliente e gastam longas horas em treinamento para instruir seus clientes. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 77 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Whatfix - **Location**: San Jose, EUA - **Founded**: 2013 ## Commercial Context - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, francês, hebraico, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, norueguês, português, romeno, russo, sérvio, sérvio, tailandês, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, Catar, China, Chéquia, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha, Estados Unidos, Estónia, Filipinas and 31 more ## Recursos - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados visual - Análise por coorte - Aprendizado assíncrono - Aprendizado móvel - Aprendizado sincronizado - Autoria de cursos integrada - Biblioteca de conteúdo - CRM - Caminhos e trajetórias de aprendizagem - Coleta de dados de multicanal - Comunicação multicanal - Conformidade com o SCORM - Controles/permissões de acesso - Elaboração de conteúdo - Ferramentas de colaboração - Fluxo de trabalho de aprovações - Formulários eletrônicos - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de documentos - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão da comunicação - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do conhecimento - Gestão do fluxo de trabalho - Importação/exportação de dados - Indicadores de desempenho - Manual de funcionários - Modelos personalizáveis - Opções de publicação de conteúdo - Orientação contextual - Painel de atividades - Planejamento de mudanças - Portal de autoatendimento - Processo de integração dos usuários - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Segmentação por público - Testes e avaliações - Third-Party Integrations - Visualização de dados - Vários idiomas ... and 12 more features ## Integrations (24 total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... and 9 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Mudanças](https://www.capterra.pt/directory/30958/change-management/software) ## Categorias relacionadas - [Software de Gestão de Mudanças](https://www.capterra.pt/directory/30958/change-management/software) - [Sistemas de Gestão de Conteúdo](https://www.capterra.pt/directory/10007/content-management/software) - [Software de Adoção de Tecnologia Digital](https://www.capterra.pt/directory/31638/digital-adoption-platform/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Programas de Treinamento](https://www.capterra.pt/directory/10008/training/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) ## Avaliações ### "Reduced our support costs by 40%" — 5.0/5 > **Mohit** | *9 de setembro de 2015* | Serviços e tecnologia da informação > > **Vantagens**: - Easy to use, quickly create guides in various languages - Easily convert guides to PDF, videos in few clicks - Very easy to integrate > > **Desvantagens**: - Not exactly a con, but i would like it to be available for mobile also. > > We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs. ----- ### "Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support" — 5.0/5 > **Mitchell** | *18 de dezembro de 2017* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix- \* Very easy to use - building new flows, alerts, popups... very user friendly \* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision) \* The content created using whatfix saves hours of communication explaining our software \* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to \* Content is automatically updated across all formats when changes are made \* Whatfix is regularly creating new features for use and provides guidance on how to implement \* Setup is quick and easy \* The built in messaging system for support makes it easy to contact your success manager \* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing\! We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software. ----- ### "An extra layer of our software" — 4.0/5 > **Rory** | *29 de setembro de 2020* | Impressão | Recommendation rating: 7.0/10 > > **Vantagens**: WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved. > > **Desvantagens**: The organization of content can be a bit frustrating but once you get the hang of it, it makes sense. > > We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program. ----- ### "Whatfix is Great\!" — 5.0/5 > **James** | *24 de fevereiro de 2019* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep\! > > **Desvantagens**: While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along. > > We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far. ----- ### "WhatFix is hands down the best Field Enablement tool\!" — 5.0/5 > **Ben** | *28 de agosto de 2018* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support\! > > **Desvantagens**: None - WhatFix is an extremely flexible tool. It can be applied onto any web-based application and there are many ways to deploy easily. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/143008/whatfix?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/143008/whatfix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data