--- description: Tudo sobre Groove: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://www.capterra.pt/software/143005/groove Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/143005/groove?page=2) > O programa ajuda as equipes a dar suporte pessoal em escala. > > Verdict: Rated **4.5/5** by 87 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Groove? Os clientes são pequenas empresas com 1 a 200 funcionários de: software B2C/B2B, comércio eletrônico, Internet, agências de desenvolvimento/design, serviços online, outro software/SaaS (software como serviço). ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 87 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Groove Networks - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Austrália, Brasil, Canadá, China, Estados Unidos, Reino Unido, Índia ## Recursos - Alerts/Escalation - Análise de sentimentos - Banco de dados do cliente - CRM - Catalog Management - Coleta de dados de multicanal - Comunicação multicanal - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Imagem de marca personalizável - Macros e modelos de respostas - Modelos personalizáveis - Painel - Participação do cliente - Pesquisa de texto completo - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Vários idiomas ## Integrations (13 total) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Avaliações ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21 de novembro de 2024* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Desvantagens**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29 de agosto de 2024* | Emprego e contratação | Recommendation rating: 10.0/10 > > **Vantagens**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Desvantagens**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- ### "Not nearly as efficient as Outreach" — 2.0/5 > **Jared** | *16 de fevereiro de 2021* | Software | Recommendation rating: 2.0/10 > > **Vantagens**: I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. > > **Desvantagens**: Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. > > I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. ----- ### "Great solution" — 5.0/5 > **Joseph** | *8 de agosto de 2024* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. > > **Desvantagens**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years ----- ### "Easy to manage the knowledge base & ticketing system\!" — 4.0/5 > **Avaliador Verificado** | *13 de outubro de 2021* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: It's easy to manage the knowledge base \& ticketing system mainly for SaaS companies with Groove. > > **Desvantagens**: They can offer more features to customize the webpage of knowledge base. > > Knowledge base \& ticketing system at the same tool makes the life easier with Groove. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/143005/groove?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/143005/groove) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data