18 anos ajudando empresas portuguesas
a escolherem o melhor software
Sobre Timely
O software de salão Timely administra toda a sua empresa a partir de qualquer dispositivo. É muito fácil gerenciar calendário, clientes, equipe, estoque, gerar relatórios e muito mais!
Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.
When we brought it to their attention, they informed us that the problem we have with their software is why a lot of salons choose to leave Timely or not subscribe to Timely.
Filtrar avaliações (707)
Uso
Classificar por
Filtrar avaliações (707)

Alternativas consideradas anteriormente:
Great CRM system for salons
Vantagens:
It’s easy to use and the clients really like it. Lots of functions are automated
Desvantagens:
It’s missing some good features that could make it really great and much easier for the business and clients.
Suits all of our business needs.
Comentários: Overall timely hasn’t failed my business or my clients in the last 4 years of using it.
Vantagens:
We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.
Desvantagens:
Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.
Poor product
Comentários: Poor. Support wont refund a valid credit, what SaaS product does this?
Vantagens:
N/A really. We used the functionality of the proud for time tracking.
Desvantagens:
Poor product experience. Have a valid credit and the company won't process a refund. Don't recommend.
Tmely a great product
Comentários: I thought the AI-powered features, smooth workflow process, and user-friendly interface were really valuable. and a great time saver
Vantagens:
i found the AI-powered tracking is very good
Desvantagens:
i found Timely to be a higher priced app
A powerful and very useful time tracking tool
Comentários: For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!
Vantagens:
It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used
Desvantagens:
I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.
Great software for salon users
Comentários: Great experience
Vantagens:
Everything is online. Can manage my business well from home and easy for team to use
Desvantagens:
Very expensive and price has gone up significantly since I started using it in 2015
Alternativas consideradas anteriormente:
Love timely - fantastic booking system
Comentários: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team
Vantagens:
Ease of use for clients allows me to get on with my day while clients book online and captures booking fees
Desvantagens:
Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month
Timely So True With Right Now Scheduling
Comentários: I like Timely and appreciate efficacy of use
Vantagens:
Easy of use, friendly customer supports and education
Desvantagens:
Need for more hands on training opportunities
Excellent system for busy hair and beauty salons
Comentários: The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.
Vantagens:
We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.
Desvantagens:
we can find it tricky with refunds and credits on account.
Efficient and Reliable: A Timely Review
Vantagens:
Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.
Desvantagens:
At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience
Easy to use
Vantagens:
Easy to set up, easy for clients to use
Desvantagens:
Takes a while to set up at the start, calendar syncing took a while to sync at the start also
Excellent product
Vantagens:
Very easy product for scheduling your meetings etc.....very easy to navigate
Desvantagens:
Software update happens quite often which leads you to learn again about new features.
How Timely works for me
Comentários: Great software, easy to use and helps the everyday running of the salon run smoothly....
Vantagens:
I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....
Desvantagens:
The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option
Not worth the extra now
Comentários: I used to think it was great and was the best out there.This recent price rise when I'm not using all the functions of the system has me looking at other options.
Vantagens:
I like how easy it is to use now that I know how to work it.
Desvantagens:
The recent price rise has me looking at Fresha.It's almost impossible to change the emails and texts that go out automatically
Timely
Comentários: Love it
Vantagens:
East to use for not myself and my clients
Desvantagens:
Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful
Game Changer
Vantagens:
Would hands down bleed timely! Ease of use, log in from anywhere, online bookings, value for money.
Desvantagens:
reoccurring multiple treatments, sms templates, more colour options for different treatments
Keep track on time
Vantagens:
We can allocate time where necessary. helps businesses of all sizes allot and schedule tasks to team members.
Desvantagens:
Too expensive. Not very user friendly.
Easy to use
Vantagens:
It is pretty user friendly and easy to schedule appointments.
Desvantagens:
It takes a little while to set up appointments correctly.
Old user
Comentários: It was ok. I would not use it in the future
Vantagens:
Like any calendar, the reminders pop up for you so that you are aware if you have meeting, event etc. i liked the color coordinated system as well
Desvantagens:
It would freeze a lot, had issues linking it to my phone calendar, reminders would not pop up
best online booking software for all businesses
Comentários: i love the software ,easy to use and no technical knowledge is required to run the software
Vantagens:
it easy to use and has agood user interface with no technical knowlegde required to run the software. I love the automatic client messages which enable us save time and reduce no-show by automatically sending personalised appointments, confirmations,re-booking reminders ,review rquests and many more with our clients
Desvantagens:
The pricing of the software monthly is somehow costly for us during incidences of money crisis and also supports a limited number of intergrations with software like platforms that support online payments
Alternativas consideradas anteriormente:
Timely
Comentários: Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future.
Vantagens:
Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech"
Desvantagens:
Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper.
This is the closest to perfect I have found in scheduling software for hair salons.
Vantagens:
The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!
Desvantagens:
There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.
Simply brilliant!
Comentários:
Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.
Resposta do Timely
há 10 anos
Thank you for your great review, Jason! We¿re really glad to hear that you and your staff are making such fantastic use of our software. We really appreciate the time you've put in to share your experience with us :-)
Left too much on the table
Vantagens:
This software was pretty easy to setup and in the beginning it did most things well however....
Desvantagens:
Bugs and feature requests took waaaay too long to fix or be considered. Timely went down the "salon" route meaning it no longer suited my needs. They only implemented IOS updates and disregarded Android. Their response was "we don't feel developing for Android is worth it, buy an ipad", which is just mind boggling
I've been using Timely for almost a year now and it has made a huge difference to my business.
Comentários: It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.
Vantagens:
It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!
Desvantagens:
There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.