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Avaliações do JIRA Service Management

Sobre JIRA Service Management

O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.

Saiba mais sobre o JIRA Service Management

Vantagens:

Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in.

Desvantagens:

Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.

Notas do JIRA Service Management

Pontuação média

Praticidade
4,2
Atendimento ao cliente
4,3
Recursos
4,5
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,4/10

O JIRA Service Management tem uma classificação geral de 4,5 em 5 estrelas com base em 683 avaliações de usuários no Capterra.

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Filtrar avaliações (683)

danielle
Analista de Conversão, Brasil
Software, 1 001 - 5 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

prático e intuitivo

5,0 há 2 anos

Comentários: excelente.utilizo várias vezes ao dia, para diversos projetos.delegação, encerramento e monitoramento super fácil

Vantagens:

Utilizo para monitorar meus projetos e delegar tarefas para os demais setores.gosto da facilidade de uso e da forma de organização das minhas rotinas.

Desvantagens:

não vejo contras, já estou habituada a ferramenta. já faz parte do meu dia a dia

adriana
Coordenadora de suporte, Brasil
Serviços e tecnologia da informação, 501 - 1 000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

avaliação Jira

5,0 ano passado

Vantagens:

de fácil utilização e intuitivo as informações são claras

Desvantagens:

não tenho contras, é ok para o meu dia a dia

Lohaine
Analista de Teste de TI, Brasil
Telecomunicações, 1 001 - 5 000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Avaliação Jira

4,0 há 2 anos

Vantagens:

A patricidade de gestão de tasks. A eficácia do monitoramento das atividades da equipe e a organização dos itens.

Desvantagens:

O recurso de clonar uma task pode ser melhorado. Ao clonar uma task, precisamos atualizar a página e encontrar onde ela foi parar. Se ela já aparecesse na tela (sem precisar ficar buscando por ela) seria o ideal.

Luiz Antonio Nunes
QA, Brasil
Serviços e tecnologia da informação, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Boa ferramenta centralizadora porém com fluxo complexos demais

4,0 há 2 anos

Comentários: é muito intuitiva e bem utilizada no mercado

Vantagens:

Ferramenta centralizadora muito prática para gerenciar entregas e tickets

Desvantagens:

Lentidão e alguns fluxo são confusos as vezes é muito complicado alterar status de tarefas , precisa chamar o administrador da ferramenta

Silas
Silas
CEO, Brasil
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Gerenciamento de tickets perfeito

5,0 há 2 anos

Vantagens:

Melhor gerenciamento de tickets entre as equipes. Integração perfeita com softwares de crash e mensageiros.

Desvantagens:

Algumas funções são um pouco confusas. Criação de templates também poderia ser melhor.

Emerson
Consultor Atlassian, Brasil
Serviços e tecnologia da informação, 201 - 500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Atlassian Jira

5,0 há 2 anos

Vantagens:

Software muito fácil de utilizar e integra com as melhores ferramentas.

Desvantagens:

A falta de possibilidade de alteração sobre o código front-end.

Sônia
Sônia
Gerente de Negócios Agro, Brasil
Usuário do LinkedIn Verificado
Bancos, 501 - 1 000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Jira S Management

5,0 ano passado

Comentários: Essa ferramenta foi muito bem desenvolvida, muito prática e de fácil compreensão.

Vantagens:

Praticidade, facilidade de acesso e rapidez

Desvantagens:

Dos poucos meses que estou utilizando a ferramenta, não tenho nada para reclamar.

Avaliador Verificado
Usuário do LinkedIn Verificado
Ócio, viagens e turismo, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Sistema que facilita e otimiza a gestão do trabalho

5,0 há 2 anos

Vantagens:

O software é extremamente fácil de se utilizar, ferramentas de gestão e resolução, utilizo muito também na abertura de chamados, vinculados ao sistema da CVC Corp empresa que utiliza em larga escala tal software.

Desvantagens:

O tempo de resposta em relação a uma demanda foi um pouco longo, contudo era algo complexo, mas foi solucionado, baita recursos, recomendo muito.

Bruce
Empresario, Brasil
Medicina alternativa, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Resenha sobre o Jira -Excelente programa

5,0 há 10 meses

Comentários: O jira é um excelente produto, me ajuda muito no dia a dia.

Vantagens:

O jira tem muitos recursos úteis no meu dia a dia, desde o compartilhamento de ideias a gestão de conhecimento, ele agrega muito em meu trabalho.

Desvantagens:

Não tenho ressalvas negativas, apenas achei que poderia ser um pouco mais intuitivo.

Derick
Derick
Desenvolvedor RPA, Brasil
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 201 - 500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Funcionalidades Jira

5,0 há 2 anos

Vantagens:

A facilidade em abrir chamados para outras áreas da empresa

Desvantagens:

Até o momento sem contras sobre o software

Shayla
Shayla
Human Resources Specialist, EUA
Usuário do LinkedIn Verificado
Internet, 1 001 - 5 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Probably the top program for managing projects

5,0 há 2 anos

Comentários: Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams.

Vantagens:

To accommodate the fact that various people have different ways of doing things, this user interface may be easily altered to fit individual needs. Jira makes it simple and quick to design and implement unique workflows and rules. One way to break down large projects into manageable chunks is to keep everyone in the loop on how things are shaping up.

Desvantagens:

Jira's flexibility allows for personalization, but more in-depth modifications may call for specialized skillsets.Performance difficulties: Some users may have performance issues, especially when working with larger projects or those that include complicated procedures.

Tora
Tora
IT Service Desk Lead, Japão
Usuário do LinkedIn Verificado
Serviços financeiros, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Expert service management system

4,0 há 2 anos

Comentários: I mainly use it for task management on small projects, but I plan to gradually expand the scope of use as I get used to the operation and screen environment. Since it can be used in a wide range, it is recommended that I use it for task management and workflow for small-scale projects with a small number of people to get a feel for its operation. Sharing issues with project members in other companies or remote locations is possible. You can discuss and work on a common visualized platform, such as managing work progress and solving problems.

Vantagens:

It is a slightly different tool from the so-called general ITSM system (or service). Operation and maintenance (though not limited to) tend to be individualized. Still, JIRA caters to tasks and support on a "role" basis, so sharing knowledge using OJT is possible, depending on ingenuity.

Desvantagens:

It may be a problem due to the multifunction, but I think the problem is that the screen is a bit hard to see. (The problem may be solved by changing the layout of frequently used functions, but I haven't used it much yet, so I think it will be a problem that will be solved as I use it).

Terry
IT asset manager, Austrália
Saúde, bem-estar e condicionamento físico, 5 001 - 10 000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Jira is a good tool but need to know the limitation

3,0 há 11 meses

Comentários: The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. This tool also needs ongoing support and maintenance to ensure optimal performance. It is not advisable to rely on a short-term professional service during deployment without continuous support/improvement.

Vantagens:

Jira's ITSM module is user-friendly and intuitive. You don't need much training to master it. One of the features I appreciate most is the ability to mention other people with @ in the comment section and keep them updated on the ticket status.

Desvantagens:

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out of box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

Layne
Application support specialist, EUA
Manutenção predial, 201 - 500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Good but needs integrations to look better

4,0 há 3 meses

Vantagens:

Managing projects in service management is easy & integrating various applications into it is seamless

Desvantagens:

A bit confusing at first, roles seem jumbled at first glance & service management itself is a bit ugly when looking at it externally

Muhammad Suffian
System engineer, Itália
Segurança de rede e informática, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Jira used by a system engineer

5,0 há 5 meses

Comentários: Overall, JIRA Service Management is powerful and customizable, but has a complex setup, steep learning curve, and can be costly.

Vantagens:

Seamless JIRA integration, customizable workflows, advanced automation, user-friendly interface, robust reporting, scalable, SLA management, and extensive third-party integrations.

Desvantagens:

Complex setup, expensive for small teams, slower with large data, steep learning curve, and overwhelming customization for non-tech users.

Denise
Denise
Marketing Specialist, EUA
Usuário do LinkedIn Verificado
Publicidade e marketing, 201 - 500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Excellent service and project management tool

5,0 há 2 anos

Comentários: For the past five years, I've been using Jira, and during that time I've noticed a big improvement just about every time. It has been easy for us to keep track of the work that other teams have completed by logging it and adding service level agreements. You can use it to delegate tasks within your team, track progress on common goals, and share updates with your colleagues in real time or behind closed doors. Because of this, it is an incredible instrument.

Vantagens:

The default settings for Jira Service Management allow you to maximize its potential right away, with nothing in the way of setup. It is possible to personalize it with a wide variety of settings so that it functions just how one would like it to.

Desvantagens:

Because our SSO implementation needs it, in order for a user to sign into the customer portal, they will first need to sign into the parent Jira site.

Mohammed
IT Specialist, EUA
Imobiliárias, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira Service Desk Management

4,0 há 7 meses

Comentários: Overall I have been using Jira Service Mangement for 6 years and I love finding about new features and integrations.

Vantagens:

I like the analytics and incident management part of the Jira service desk management and of course the ease of locating tickets and updating them.

Desvantagens:

I feel like JQL is necessary for important searches which not everyone has experience with.

Boris
CEO, Chéquia
Internet, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Top of the market

5,0 há 7 meses

Comentários: Overall, Jira has many integrations and way tu automate in-house processes. Second to none.

Vantagens:

Jira is standard of IT industry for managing effective development and connecting it to other teams in the company.

Desvantagens:

Jira can be sometimes complicated which is expected considering the amount of feature it needs to handle complex business processes.

Natasha
Workflow Automation Specialist, EUA
Segurança de rede e informática, 1 001 - 5 000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Review from a user

5,0 há 10 meses

Vantagens:

JIRA is the most useful tool for my remote team. I love that I get a bird's eye view of the items and statuses of what my team is working on. I am able to get a quick summary of the items that will make this month's sprint. It also makes collaboration easier as the system promotes ownership, accountability, and progress.

Desvantagens:

I wish we can assign more than one user to a card or assign a whole team.

Carlos
Quality Engineer, Portugal
Fabricação elétrica/eletrônica, 51 - 200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Nice Dashboard and sprints management

4,0 há 2 meses Novo

Vantagens:

The possibility to create a Dashboard to manage your task and perform the specific Sprints for each ativity

Desvantagens:

The lack of possibility to integrate with sharepoint domain.

Chirag
CITO, EUA
Seguros, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Efficient service desk for companies small, medium or large

5,0 há 5 anos

Comentários: Prior to using Jira Service Desk, were using a combination of Excel and SharePoint with workflows. We couldn't get great reports. It was hard to customize. Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow. We brought in Jira Service Desk as a test bed. Within 2 hours, we were testing and customers were putting in tickets. While we used most of the default settings, the value we were generating was way beyond we ever had. Then, we set up SLAs and watch reports for a few days. We were able to see everything we wanted - who reported the issue, when, what was the priority, how many comment exchanges happened, how much time did we spend, did we meet SLAs, what was the solution, etc. Fast forward 2 years. We are now able to create strategies to service internal and external customers better based on the data from Jira. It has helped us go from making gut-feel decisioning to data-centric decisioning. Good data wins debates. Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

Vantagens:

Jira Service Desk was very easy to get started with. You could literally sign up for it and begin using it within an hour. Ticketing system is very customizable and powerful. Customers can be added in bulk and customers can sign up for entering issues. We were able to create different projects (or service queues) so that customers could send requests for IT help, or administrative help, or help with projects. Each such project/queue had different fields. Metrics are all built into the software, so we can know how often Service Level Agreements were breached, who breached them etc. The sheer amount of customizability is a joy. However, without discipline and thoughtfulness, it is very easy to customize it the wrong way.

Desvantagens:

We feel that the price point could be lower and the speed could be a little faster. Atlassian has made improvements with speed. If a company had 5 people manning different queues and the issue volume is low, the cost would be ~1500/year for those 5 users. So, it would may not be cost effective for a small company that is watching their costs closely. We also felt that a Wiki is not built in. So, if a common solution needs to documented that spans multiple tickets, there's no way to do so. We could buy Confluence from Atlassian for an additional cost.

Ashish
Senior Architect, Canadá
Seguros, 10 000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Life Savior tool for Agile Projects

4,0 há 2 anos

Comentários: JIRA is becoming one shop all for all project management needs.
It also act as a tracking warehouse for all project management and IT management activities in current agile world.
Scrum meeting actions and stories are easy to browse compared to other existing tools on premise.
JIRA is also efficient to manage code control versioning easily by rapidly varying requirements.
It saves a huge cost for placeholder for our IT Asset management when migrated from traditional software

Vantagens:

JIRA service management is very use friendly software in day to day project activities. JIRA has been excellent tracking tool for testing bugs, defects easily during entire project cycle. It is very effective place holder for IT asset management and project management phases. JIRA has capabilities to integrate with multiple ITSM management tools and reporting tools for effective reports and dashboarding.

Desvantagens:

New changes for html pages take little more time for loading when moved to production. Version controlling sometimes create hiccups during rollback period.

Inayat
Sr Systems Engineer, EUA
Entretenimento, 1 001 - 5 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great value

5,0 ano passado

Comentários: Great experience overall and integrates well with the Atlassian stack.

Vantagens:

Jira Service Management is a great value for ITSM. It provides a portal for an unlimited customer base, and agent access based on Jira core. It's also very affordable compared to other similar products.

Desvantagens:

The customer portal is great, but offers little out of box customization. To build an elaborate portal, you need to purchase some marketplace add-ons.

Craig
DevOps Engineer, GB
Indústria farmacêutica, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira Service Management Make Life Easy, But At A Cost

5,0 há 2 anos

Comentários: Jira has made everything easy and integrates with almost everything.

Vantagens:

JSM really doe make things very easy to do from ticket management to full blow products with customisable screens and input. It's worth the money but can get expensive when the whole company decides they want it.

Desvantagens:

Really only the price is the con here, it's expensive but worth it. They offer fixed subscriptions which save money but cap users or pay as you go which costs more, but users can be added and removed ad-hoc.

Hiren
Cloud Platform Engineer, EUA
Serviços e tecnologia da informação, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

JIRA Service Management is excellent Saas Platform for your ready to use need & with other flexibili

5,0 há 2 anos

Comentários: Overall good experience.

Vantagens:

JIRA Service Managment is have lots of customization capability & also ready made template is also good. Ready made report is good but for accurate details need more tuning to the reports or create own customize report.

Desvantagens:

When reporting things come in picture that require customization. Also standard ticket type is not good enought for day to day use. So to configure all these need require experience user or consultant to understand your need & configure it.