--- description: Tudo sobre Exelysis Contact Center: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exelysis Contact Center - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Exelysis Contact Center](/software/137080/exelysis-contact-center) # Exelysis Contact Center Canonical: https://www.capterra.pt/software/137080/exelysis-contact-center Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/137080/exelysis-contact-center?page=2) > O Exelysis Contact Center é um software de comunicação que aprimora e gerencia as operações de um PBX corporativo. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Exelysis Contact Center? Call centers, atendimento ao cliente, telemarketing, integração de telefonia em qualquer setor. Bancos, empresas de telecomunicações, hotelaria, saúde, seguros, governo e muito mais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 26 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Microbase - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 50,00 € - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local) - **Idiomas**: inglês - **Available Countries**: Alemanha, Bielorrússia, Chade, Estados Unidos, Gana, Grécia, Indonésia, Itália, Mianmar (Birmânia), Nicarágua, Porto Rico, Portugal, Reino Unido, Síria, Tanzânia, Turquia, Zâmbia ## Recursos - Ações ativadas por eventos - CRM - Gestão de call centers - Gestão de filas - Gravação - Gravação de chamadas - IVR - Monitoração de chamadas - Registro de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Transferência de arquivos - Transferência de chamadas ## Integrations (3 total) - AroTRON - Fidelio ERP - protel PMS ## Opções de suporte - Email/Help Desk - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) ## Alternativas 1. [3CX](https://www.capterra.pt/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Clari Copilot](https://www.capterra.pt/software/194117/wingman) — 4.7/5 (313 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (678 reviews) ## Avaliações ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13 de fevereiro de 2020* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Desvantagens**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18 de fevereiro de 2020* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Desvantagens**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7 de setembro de 2022* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Desvantagens**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20 de dezembro de 2018* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Desvantagens**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6 de dezembro de 2018* | Restaurantes | Recommendation rating: 10.0/10 > > **Vantagens**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Desvantagens**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/137080/exelysis-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/137080/exelysis-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data