--- description: Tudo sobre C-Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: C-Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [C-Desk](/software/136972/c-desk) # C-Desk Canonical: https://www.capterra.pt/software/136972/c-desk Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/136972/c-desk?page=2) > Solução de central de Atendimento com gestão de solicitações de serviço, base de conhecimento, gestão de tarefas e pesquisas. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa C-Desk? Todo o tipo de organização ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 27 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: C-Desk - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 200,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop) - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Alerts/Escalation - Banco de dados do cliente - Bate-papo ao vivo - CRM - Comunicação multicanal - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de call centers - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Relatórios e análise de dados - Roteamento automático ## Integrations (1 total) - Microsoft Outlook ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [HelpDesk](https://www.capterra.pt/software/185973/helpdesk) — 4.6/5 (180 reviews) 5. [Front](https://www.capterra.pt/software/132901/front) — 4.5/5 (286 reviews) ## Avaliações ### "A wonderful free tool for your organization" — 5.0/5 > **Augusto** | *20 de março de 2018* | Recommendation rating: 9.0/10 > > **Vantagens**: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk. > > **Desvantagens**: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it. ----- ### "A knowledge base management tool for your organization" — 5.0/5 > **Ines** | *5 de maio de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected. > > **Desvantagens**: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language. ----- ### "Below starter level" — 1.0/5 > **Sunil** | *19 de outubro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 0.0/10 > > **Vantagens**: Nothing is good. It needs a windows server and that is a big limitation in itself. > > **Desvantagens**: Bad interface, poor concept, unfriendly installation, buggy portal. > > I tried it and repent wasting 30 minutes on this. ----- ### "Public your events and manage them with C-Desk" — 5.0/5 > **Licex** | *5 de maio de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk. > > **Desvantagens**: Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company. ----- ### "Project and task in your company" — 5.0/5 > **Xiomara Elena** | *4 de maio de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk > > **Desvantagens**: You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/136972/c-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/136972/c-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data