--- description: Tudo sobre Exotel: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exotel - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/30084/telephony/software) > [Exotel](/software/134642/exotel) # Exotel Canonical: https://www.capterra.pt/software/134642/exotel Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/134642/exotel?page=2) > Sistema telefônico comercial que permite a comunicação com o cliente por meio de integrações de gestão do relacionamento com o cliente (CRM na sigla em inglês) e suporte de resposta interativa de voz (IVR na sigla em inglês) de vários níveis. > > Verdict: Rated **4.3/5** by 69 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Exotel? Solução de telefonia comercial para todas as empresas, que ajuda nas chamadas de voz, SMS contextual, verificação de usuários e mascaramento de números de telefone, entre outros. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 69 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Exotel Techcom - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 200,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: hindi, inglês - **Available Countries**: Austrália, Canadá, Estados Unidos, Indonésia, Malásia, Singapura, Índia ## Recursos - Agendamento de campanhas - Agendamento de retorno de chamada - CRM - Chatbot - Converter texto em voz - Discador automático - Distribuição automática de chamadas - Gerenciamento de contatos - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de pessoal - Gravação - Gravação de chamadas - IVR - Interface do agente - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens por voz - Mensagens programadas - Monitoração de chamadas - Múltiplos scripts - Personalização de mensagens - Planejamento de campanhas - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de chamadas - VoIP ## Integrations (9 total) - CleverTap - Freshdesk - HubSpot CRM - Kapture CX - LeadSquared - MoEngage - Salesforce Platform - Shopify - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) ## Categorias relacionadas - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Alternativas 1. [VoIP.ms](https://www.capterra.pt/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [XCALLY](https://www.capterra.pt/software/136894/xcally) — 4.8/5 (130 reviews) 4. [uContact](https://www.capterra.pt/software/115213/ucontact) — 4.5/5 (81 reviews) 5. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (223 reviews) ## Avaliações ### "Best Software for cloud and virtual Telephony in India" — 5.0/5 > **Tapesh** | *31 de outubro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services. > > **Desvantagens**: They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers. > > Team is very helpful to setup your number and the things you needed they will understand your requirement. ----- ### "Product with great options" — 5.0/5 > **Avaliador Verificado** | *21 de outubro de 2019* | Empacotamento/Entrega de mercadorias | Recommendation rating: 8.0/10 > > **Vantagens**: Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous. > > **Desvantagens**: Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all. > > Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry. ----- ### "My take on Exotel" — 3.0/5 > **Prasanna** | *23 de outubro de 2019* | Automotivo | Recommendation rating: 6.0/10 > > **Vantagens**: We liked how easy it was to setup the whole process. We felt that the UI \& UX was amongst the best in the cloud telephony space. > > **Desvantagens**: There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs. > > It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore. ----- ### "A Good Product with a Lousy After Sales Services" — 4.0/5 > **Puvinthan** | *21 de janeiro de 2022* | Hospitais e Saúde | Recommendation rating: 0.0/10 > > **Vantagens**: 1. Very easy to use and monitor your calls 2. > > **Desvantagens**: 1. It has to do some presetting by installing a 3rd party software, prior using the number through the software > > The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support. ----- ### "Exotel Feedback" — 5.0/5 > **Surya** | *14 de novembro de 2024* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. > > **Desvantagens**: While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/134642/exotel?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/134642/exotel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data