--- description: Tudo sobre Conversational Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Conversational Cloud - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Plataforma de IA Conversacional](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://www.capterra.pt/software/133021/conversational-cloud Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/133021/conversational-cloud?page=2) > A LivePerson é líder do setor em soluções de bate-papo e mensagem ao vivo, que aumentam as vendas e melhoram o atendimento ao cliente. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Conversational Cloud? Empresas de todos os portes que desejam transformar a maneira como se comunicam com os consumidores para aumentar as vendas e aprimorar o atendimento ao cliente por meio de bate-papo na Internet, SMS, Apple Business Chat, WhatsApp etc. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 41 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: LivePerson - **Location**: New York, EUA - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 1,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: espanhol, inglês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Emirados Árabes Unidos, Espanha, Estados Unidos, França, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura, Turquia, África do Sul ## Recursos - Acesso para Celular - Alertas/notificações - Análise de dados visual - Análise de texto - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Desenvolvimento sem códigos - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão da comunicação - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Integração de redes sociais - Inteligência artificial e aprendizado de máquina - Painel - Painel de atividades - Portal de autoatendimento - Processamento de linguagem natural - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Relatórios personalizáveis - Segmentação de clientes - Segmentação geográfica - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrations (9 total) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) ## Categorias relacionadas - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24095 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1721 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1778 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 de agosto de 2018* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Desvantagens**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 de agosto de 2024* | Telecomunicações | Recommendation rating: 2.0/10 > > **Vantagens**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Desvantagens**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 de agosto de 2025* | Suprimentos e equipamentos para empresas | Recommendation rating: 6.0/10 > > **Vantagens**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Desvantagens**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 de agosto de 2018* | Entretenimento | Recommendation rating: 9.0/10 > > **Vantagens**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Desvantagens**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Avaliador Verificado** | *19 de março de 2019* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Desvantagens**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/133021/conversational-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/133021/conversational-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data